T-MobileReviews 1,948

Don't go through t mobile worse company. They well keep you on the phone for a long time while they doing nothing. I am switching to a different carrier dumping t mobile

We initially ordered an iPhone 15, but the website somehow screwed up, and we got an iPhone 15 with 128GB instead of the 1TB we wanted. We rushed to the store, but they insisted we had to handle it online.

Fine, we called their customer service, and that was a complete nightmare. We shipped the iPhone back to T-Mobile as instructed, only to find out they didn't send a replacement. We had to call them again, and they casually informed us we could reorder the phone on their website. Wish we'd known that sooner.

Then, I received a message saying they were waiting for an iPhone 14 for trade-in. What really ticked me off is that initially, they offered $595 for my iPhone 14, but after this ordeal, they suddenly dropped it to $500 for the same phone!

At this point, I'd switch to another provider, but my husband has been a loyal member for over 30 years and insists on keeping his number. Not a happy customer, to say the least.

I got stuck with T-Mobile when they merged with Sprint. Coverage for calls/data was the worst– they blamed it on high network traffic but I would be sitting next to friends with AT&T, Verizon etc. – they would have service/internet & I would have nothing. Finally made the switch to Consumer Cellular – 2 of my 3 phones there was no issue to unlock & activate. My S21 showed unlocked to T-Mobile my phone had a message "please contact Sprint to unlock your device." After spending over 6 hours on the phone cumulatively, receiving conflicting & incorrect information – the issue STILL is not resolved. I had been in touch with the executive office about the coverage issue and brought it to their attention. They advised they "regret" this occurred. Really?!?!? Unbelievable that 5 different T-Mobile representatives had different answers to the issue including doing a factory reset which resulted in spending another 1.5 hours to set my phone back up. It's been 1.5 days and I have to wait another 3 days for T-Mobile to figure out the issue. I strongly urge you not to do business with this horrible company. Apparently it's the norm for customers to spend 6 hours of their weekend on the phone. I'd give this company 0 stars if I could.

Had T-MOBILE which is connected to Metro PC. BOTH SUCK! FOR MONTHS, THEY HAVE BEEN SAYING I HAVE ** 15 ** PHONES FOR MY BUSINESS. FACT: I DON'T, NOR DO I EVER HAD ANY BUSINESS. I HAVE SPENT HUNDREDS OF HOURS ON THE PHONE AND SO DID MY DEAR FRIEND, LYNN. NOW THEY'RE TRYING TO PULL THIS SCAM AGAIN. ENOUGH ALREADY. I ONLY HAVE 2 PHONES.NEVER HAD ANY MORE

The T mobile versions of otherwise good phones are junk--I have been through 7 (seven) phones since Feb of 2022. They can't do anything to assist. Five A53's failed. They said its just because I was using the "A" series--so I got an S23. Same results--worked good for a few weeks (if that) then started having problems. My speech coming back to me in my earpiece while I am talking to someone is very disconcerting, not to mention maddening. No signal in a town of 106,000--or worse yet, screen giving message that there is no signal when there IS 2 or 3 bars. T mobile transferred me to Samsung--they couldnt fix anything. Samsung rep asked if TM could do anything...I think T Mobile does this on purpose because I filed complaints on them. I know phone companies can cause your phone to misbehave and sabatoge it. People ask me why Im always on phone troubleshooting--they ask who my carrier is. I dont hold anything back.

T-Mobile will take every opportunity they can to screw the customer. Their customer service is worthless. They over-bill and will not correct it. They also give inaccurate information which resulted in me being strained in a foreign country. Do NOT use this company!

The worst customer experience I've ever had. I've been with them six months and I don't complain about nothing honestly I just roll with it well i've treated myself to a new phone because I have not had one in a long time i bought it from T-Mobile I came in the mail yesterday and I still don't have a working phone because it's supposed to be so easy just to transfer one phone to another because they use a ESMUnfortunately theyCould not get mine working and they disabled my other phone my old phone so I have no form of communication at allThey advised me after being on the phone with them all morning from 9:00 a.m. to lunch time but I needed to go into a storefront to fix the issue That was the only way to resolve itI go into the store front I have to be at work at 1:00 and I work from home I'm in the store front a little after 12:00And I'm still there at 1:00 when I have to clock in at work Still no phone working so I had to leave to go home and go to work I still have no phone working at all and 'm so mad that they wasted my time 4 hours on this situation today And all they can say is how sorry they are They have never offered to compensate me any type of way All they can say is I'm sorry Regardless of the fact that they transferred me to multiple different agents and I had to repeat myself every single time I want my money back from the phone I bought it and they can take it and stick it where the sun don't shine and I'm leaving them and going to a real cell phone provider

I upgraded my phone plan to the famous go5g plus plan, it was a total nightmare, after trying to fix all the issues (wasn't able to get AAA road assistance, VIX Premium, Netflix, Apple TV) after being transferred multiple times, multiple places of the world, I finally got a great person by the name of Dawn from Oklahoma City Call Center, who went above and beyond, she made sure all the problems were fixed and she continued to call me back as she promised to check that everything was working. I greatly appreciate her effort and her kindness while helping out. I am truly grateful to this amazing woman that aside from all the phone calls and hours we spent on the phone was able to really help me.
Thank you Dawn!

I was transferred to t-mobile via the integration from Sprint. First problem they shut down my oldest daughter's phone because they had no towers in her area. They did this without notice and I had to move her to Verizon as T-Mobile said they could not do anything because we came from Sprint. Now 8 months later T-mobile will not let me transfer my other phones to a new carrier stating I have an outstanding 1500 balance and 400 of it coming over from Sprint on a Chromebook I do not own. After fighting and fighting for over a month and getting absolutely no help from the local T-mobile store or on the customer service line and now having to fight with my bank on T-mobile's multiple charges up to another 1750.00 I am purchasing a new phone with a brand new carrier! I highly encourage never using T-mobile they will rob you and will not provide you any customer service!

T-Mobile has some terrible service and sorry customer service and if you cancel your service with them you will be reported to the credit bureau even if you paid your bill.

I have never been so frustrated and stressed with a phone provider company in my entire life! The service was horrible! The phones my son and I had was horrible! I called to cancel my account back in June, I was told it was finalized canceled! But no that officially didn't happen! I have tried calling customer service to return the phones and was told a return label would be sent and a return is due able. Never did get it! And now I've been told that I can't return the phones! This company really should go out of business! Stop letting your staff saying one thing and telling something different! I would give 0 stars if I could!

This company doesn't properly train its employees before allowing them to work with customers. The information, policies and or the type of service you received will differ depending upon the associate you deal with that day. If you need to go in store, plan on staying for hours. Whenever calling in plan to be on the call for a ridiculous amount of time and changes are, your concerns will not be properly handled. I absolutely dread handling business with them.

*New customer with T-Mobile* Spoke with a customer service representative named Maranda who informed me that the file handset research claim was filed. Only to wait 10 days later and spoke with another representative that told me that my file was not completed. UPS has stolen my phone and now I am without my new phone and had to file a claim with T-Mobile. My first bill has already been process and I am still without my phone!

I've had Tmobile for about 3 weeks and I've gotten nothing but lies and mistreated. My bill is supposed to be $171. Now they're telling me its $210 a month. They talked me into a "free" phones that they are charging me for because they had me sign the wrong contract "on purpose" I'm supposed to get $750 in rebates for switching to tmobile on a digital prepaid card. I still have yet to get that. I was basically called a racist from a black customer service representative because I said that the other people I talked to could not understand me. I was told that I would be get an s23 ultra for $0 down and $13 a month, that was a lie, then I was told I would get an iPhone 13 with $50 down, $2.08 a month, with waived activation fees. That also was a lie. I HATE T MOBILE WITH A PASSION. I will not be with them for very much longer. I HATE EVERYONE AT T MOBILE. Damn crooks is what they are.

Years ago when I had T mobile they did deviant billing. Now they bought boost I have worse issues then one could think. NOT a good company.

I ordered my phones over the phone. When the phones came in 6 days later. There were no Sims cards in the boxes. Also, the call service was rude and did not tell me the truth about me having to pay for the Sims cards at the store. I was on hold waiting for a representative to answer the phone for an hour. Once, John (the representative) had to transfer me over to Kim another customer representative so she could assist me. I'm over T-Mobile already. Thank God Orane (customer representative) he helped me out with his issue the best he could.

Went into tmobile store. Representative Kala (novi mall) was so unfriendly & rude. I explained to her my phone don't take charge all the time she plugs it in & it charges she says well its charging. I said like I said not all the time. Girl give me my damn phone

In the last two weeks, I have been in both Tmobile store in Des Moines. I have never seen people work so hard not to work. The first day, the guy told me 10 minutes and an hour later when a new shift came on someone helped me. That day, I watched a female employee sit and stare at a customer's phone for 45 minutes. She never did anything just stared. A few days later, I was at the Mills Civic store. All 3 of the employees actively were not helping. One guy was new and had no idea. The people he was working with went and got something to eat at one point so he could figure it out. Another employee chatted up a couple about their vacation for a half an hour. All this while the floor manager ran his finger across his tablet randomly while supposedly helping a spanish speaking family. We could see the tablet. He wasn't doing anything on it. Tonight, I was trying to set up internet. The woman screamed in my ear for a co worker, informed me they couldn't figure out my address even though I had given it to her 3 times. We are existing customers. You would think that it wouldn't be so hard to spend more money with them.