T-MobileReviews 1,948

We got rid of Tmobile almost 3 months ago, largely in part to poor coverage area, promptly paid the last two bills, or so we thought. Today, we received a $60 dollar bill saying we owed current charges for a tablet usage. Went into store because they never did return our calls and the rep couldn't quite get it that this was apparently an error on their part as there is no rational/logical reason we would cancel ALL our service except for a tablet, especially since that tablet has been operating with our new Verizon service, so why would we pay Tmobile for...nothing! Rep generously (and I say that most facetiously!) gave us a $20 discount so we would pay the $40 in order to resolve this matter. WHAT A JOKE. No wonder their ratings are sooo low!

I have been with Sprint for 20+ years now T-Mobile. I was shopping to see if I should switch to ATT with my wife's legacy plan or have her move with me on my Sprint legacy plan. I called the T-Mobile customer services line as I was shopping for rates they told me that I would get a 20% discount if I went to a different plan and I could add my wife. They send me a link I fill out the information. T-Mobile sent me an email to call they confirmed it's 15%. As I was ready to switch the contract, I double-checked I called the number again *******296, and yet again they said yes it's 15% and I am eligible for it. After they switched me to a more expensive plan there was no 15% discount, I called them and they said they apologized but I am not eligible for the 15% discount. I have spent hours on the phone they refused to pull the recording and listen to it to honor what they told me twice. I am currently looking to leave T-Mobile as it has been a nightmare for me since they bought Sprint. I highly recommend you do not do business with companies that do not honor their words especially when you have been with them for 20 years. I am looking to exit my contract with them and sign up with a different carrier. Haresh P.

Called 3 different times to get a receipt for a payment made over the phone and they could not send it to me.

I left my house at 845am and I called 611 on my phone for.customer service and it's 10 am I'm already at work and I'm still on hold which is freaking ridiculous I finally got someone on the line at 10:30am and she is asking me for my pin and then she said hold on and she hangs up I'm like wtf at this point tmobile you guys need to get your guys customer service team together this is ridiculous I still haven't gotten my problem resolved 1 stars I give u guys

Really bad experience t mobile have me going back an forth between store an my mom phone cause I no longer have my old phone they will cancel your plan in a heart beat not to mention if your changing carriers from them your going to have a horrible experience unless your lucky an they like you...I'll never do them again...I much rather have sprint back!

I purchased a new Iphone 14+. Turned in a Iphone 12. I was told that with the plan I purchased would lower the price of the Iphone14+ from $929.99 to $830. This $99.99 reduction would be deducted over 24 months. I was then told the promo would take 2-3 months to take effect. I waited 3 months and this deduction did not show on my bill.I called the local store and was given runaround. Rocky asst Manager
First said call corporate customer service. He could not conference call. I asked why. Then he said let me check further. Then found Promo was not allowed for my phone. He couls not tell me why. He said Call CS. Then I asked that we do conf. Call. He can't do this. They're a phone company!? He said let me check further. Then he found that my plan does not cover this promo. It was applied in error. He told me the girl who handled the sale had left after shredding all records of hers. At this point I was fed up. Three times he tried to put me off to CS. When I suggested we do con call, he then "researched" my order further. Just a total lack of caring about resoving my issue, unless I pushed him to look into this further.
This call took several minutes. Why not "research" before you pawn me off to CS? Very frustrating!
Can Corporate CS help me?

In August I travelled out of the country with assurances that I would be able to use my T-mobile account while away. When I arrived, I was unable to connect to any carriers. I contacted support and talked with a number of people over the course of the day. Since I was relying on my phone for navigation to a city away from where I arrived, I needed phone service. I finally was able to get to my destination (a 2 hour trip became a 6 hour trip because of the connectivity problem). By the time I arrived, I received a text from one of the support people who indicated that there were many others with the same problem. I ended up having to pay the balance due on my phone so I could purchase an esim from a carrier who has services in that country.
Prior to this, I had decided to change my plan to enable more hotspot minutes, and to remove my ipad from the service since I was not using it any more. This was supposed to take effect immediately, but instead happened on the first of the following month. At that time, my phone stopped working but the ipad was still active! Because I didn't have my pin (in other contact with t-mobile they issued a temporary pin), the rep was unable to access my account so I had to drive 20 miles to a t-mobile store. Another disrupted day but I could not access any of the sites requiring two part verification until this got sorted. The store rep was helpful and confirmed that they messed up and he was able to sort it out.
Three days later, I changed carriers (after 5 years with t-mobile). T-mobile then collected an autopayment of $143. When I went to the t-mobile site I discovered I was unable to access the bill associated with that charge since I was no longer with t-mobile. I just spent 45 minutes trying to sort this out and receive a copy of the bill, but none of that could happen until tomorrow.
The past month of t-mobile has been a fiasco. The customer care agents are not well trained and the billing access is archaic.

I now see why T-mobile has such a low rating.

So I turned in my 14 Plus to get the $800,00 promotion, I reset my phone to factory settings and turns out that I had the "Find my phone" feature still turned on and because of that I do not get the $800 promotion. They said that once the phone is rejected you can't send it back after you fix the problem. What a rip off, nothing was said about that, I did what I was told to do. I am sorry that I went with T Mobile now.

My wife and I have had T-Mobile for 7 months now and from the 2nd month on I have been on the phone with tech support to try to get the service working as they advertise. We have to just about every tech thing you can do and still service is the worst. Stay away from this company. They will talk to you on the phone to act like they are helping you out but at the end of the day your no better then when you first called them. They will tap your account for the money but the service does not get any better. Personally I would not even give it 1 star.

I called them to see if they had service in my area. I was told by three reps. That I have 100% service. I ordered a phone and had it activated. I tried to make a call when I got home and there was nothing. There was no service. I called them and explained it, thinking they would fix the problem. To make a (very frustrating) story of what I went through short I ended up being referred to one person after another seven times. After a few days of calling to figure the problem out I finally got a supervisor. I was told that I had good service where I live and it should work. After about 30 minutes of going back and forth he checked. He comes back to the phone and tells me that there is no T-Mobile service in my area, but I need to send them $330.00 anyway for the phone (that I cannot use). I told him that I will send the phone back. He told me that they won't accept the phone back, that they want $330.00 from me. He said that I have to pay for the (useless to me) phone no matter if I send back the phone or not. I started getting harassed by their lawyer for the money. I explained it to her. She even hesitated when I told her what they did...sent me a phone that they KNEW I can't use. "Well...they want the money." I'm still being harassed. I learned my lesson about T-Mobile the hard way.

TMobile is AWEFUL! Their website, good luck! Their stores, you will need A LOT OF TIME and you will get NO SUPPORT! IDIOTS! AND their phone, omg WORSE that ANY I have EVER used! I have had them for years, but Lord they have went to $#*!! Read reviews and RUN AWAY!

Tmobile is an AWFUL company! They lie and no one is able to tell you the same things twice. My phone was stolen and I wanted to use my insurance to get another device, but since my device was cancelled paid for I didn't have coverage. THEY TOOK IT OFF WITHOUT MY PERMISSION! So eventually they sent me another phone. I then sent the broken phone in and now they are charging me for the refurbished phone $500. They NEVER said anything about charging me for the replacement device.
If you can go anywhere else PLEASE GO! Because at Tmobile it goes from sugar to $#*! real fast!

Contacted customer service and it was like talking to people that had no clue as to what I was saying. The told me to logon but will not accept information I was given the mobile store in Westport had no clue what they were doing given wrong passwords and had difficult retuning devices call customer service at the beginning and she knew what she was doing and said the plan was cancelled an pay a restock fee which I did have been calling billing and have no clue. Be ware they do not tell you everything

T mobile definitely is running a scam. Tried to get credit for a trade in of my iPhone 13pro max. Perfect condition. They told me some indicator in the sim tray suggested the phone had gotten wet or some other issue. Turned down my trade! I took the phone directly to the Apple Store. They ran their screen and told me the phone was in fine trade in condition. T-Mobile is running a scam here! Do not buy your phone from them!

I guess I was stupid enough to believe their advertisements about quality customer service.

I have had their service for nearly 2 years now. I have contacted their customer service team maybe 5-10 times and I have yet to have any sort of reasonable service. I have had to go thought the BBB to get even basic support.

Their agents will lie and tell you they are the director of the call center... if you are the director for the call center you are NOT going to be the one answering the phones. Their agents will lie over Facebook promising help and its endless lies, deceit and horrible service.

2 more months and I will be rid of this sorry excuse for a company.

In November 2021, I traded-in 3 phones (family plan) for a total trade-in value of $2400 ($800 each) at T-mobile. T-mobile promised to return the $2400 in the form of a one time credit and further credits spread over 30 months. However, I have had to call in dozens of time spending close to 50 hours on the phone with them to get the credits. Each time, I'm promised a refund only to see a small partial credit. Each time, I argue with the company to honor the contract, I'm assured a refund of the payments due.

After I filed a on the phone complaint with the FCC, t-mobile now tells me they will honor the trade in credit but start the 30 month cycle 13 months after the original contract date. They are not willing to give in writing Tbey abrogated the contract.

Given this is affecting thousands of customers, it is possible T-mobile swindles customers of a couple of billion $ every year.

If we get more than 40 customers willing to go to court, we could file a class action lawsuit against T-mobile?

They are in India or the Phillipines or something. They suck at english language comprehension... I've been unable to get my issue with merging my internet and phone accounts together. So I have to call customer service every month to pay my internet bill. These agents are completely useless. I will be canceling and searching for someone that will actually solve my issue. Waste of time and space. What on earth is tmobile paying for? Stop outsourcing your customer service reps. I miss sprint was with them over 10 years. T mobile suuuucks. Buyer beware.

I changed device (from an iphone to a samsung) and for the past 2 months I have no high speed internet. I have been calling almost every day. They cannot solve the problem.