T-MobileReviews 1,948

On the 10Feb2024, it took a whole team at the mall of America at the team mobile store just to change a new phone.

First they said they was going to charge me $17 if they change the number in store and they wanted for me to call 611.

So I called for 611. They couldn't change my number and when I threatened to cancel T-Mobile all of a sudden they were able to change my number and not even chargee the $17. Wow. I hope the managers are seeing this another 4 lines will be cancelled. Verizon here we come. Ive been with T-Mobile for over 14 plus years... I was loyal they wasn't. Never again.

Update- This issue is still not resolved. No attempts from company have been made to resolve these issues. Don't waste your time or money.

Do not do any business with Sprint or T-Mobile. Sprint robbed me of over 500.00 dollars. When attempting to get a refund I was lied to several times. Calling customer service is the most painful task anyone can do in a day. Every time you call, you have to start your story all over again and the wait times can be astronomical. Are they not taking any notes about the 30 times I have had to call call? And dozens of attempts later, still not resolved. With a company this large, you think they would be obligated to refund their customers with money that was wrongfully charged/billed. Months of calling and getting transferred from one customer service rep to another, I have been left with nothing but wasted time and a bank account that is short over 500.00. They have even admitted their mistake in overcharging me but still no resolution. Please don't waste your time and money. If there are any issues you will be promised everything and anything, but you most likely will be left with frustration and regrets. I have always been friendly and kind and always paid my bills on time for years. But to them that doesn't matter. They would rather lose a customer than resolve a wrong doing. To this company, YOU DON'T MATTER. What a shame. I am looking for assistance on how to file a formal complaint but of course SPRINT and TMOBILE are not assisting with that either. Even after acknowledging that they made a mistake in overcharging me for hundreds of dollars.

I've been T-Mobile for about 2 years. I had an interest in upgrading my phone so, I did my homework, decided on a phone and began the omupgrade on the T-Mobile website
The figures provided were fine however, when you get to the consent page (to agree to the figures) everything changes to higher monthly payment amounts, your trade-in value is nowhere to be found etc...
I previously thought T-Mobile was a halfway decent carrier but, they're nothing but corrupt, unethical scumbags.
Some Pinhead rep told me their "system" wasn't functioning properly and he then quoted me the price I originally saw. Too late! They lost my trust. Time to move on to another carrier...

I've always avoided T-Mobile because they were rumored to have horrible service and now I got to find out for myself. Now that I owe on two phones and I have their Wi-Fi I get to find out that in fact they do have absolutely terrible service. Not just terrible customer service, though that is also true, but terrible cell service. My phone has not worked right since the day I started dealing with these people and all theTech Support calls in all the world will never get my problems resolved. It is clearly their problem but they are determined to blame it on my brand new Apple iPhone 14 which makes Apple laugh very hard because it's obvious that T-Mobile is the cause of all of this. Constant dropped calls. Can't make a phone call without dialing two or three times to get a connection. Call Customer Service and wait 16 hours for them to get back to you. When you call them and they act all worried and they act like they are trying really hard to fix everything what really happens is that you get an email a week later telling you it's really all your phone's fault and there's nothing they can do for you. They are absolutely the worst cell service provider in the universe and I'm seriously considering buying out my 2 phone contracts just to get away from them. Unfortunately, because I live way out in the country, I'm still stuck with their crappy Wi-Fi -- which by the way does not work with any Microsoft products at all. This is because it is actually just a 5G hotspot, not real Wi-Fi, which means that it is constantly changing IP addresses. Not just when you connect or disconnect but every few minutes. Which Microsoft cannot handle at all. I consider that to be Microsoft's problem, because as far as I can tell they are the only providers of such services who can't handle it, but be warned because if you own a Microsoft video game system or your employer is using Microsoft Teams, you're screwed.

Four hours at two stores and they scan it get out phones set up. Sent us the wrong phones then they want us to pay a $140 restocking fee At the store and will not accept the return off the phone.

Worst ever, employees do a ripoff not explaining none of their offers or details of their packages. Got a prepaid card, payed 3 months in advance to keep the line active, cause I'll be out of the US (no one told me I won't be able to receive SMS nor calls and the line will be dead), so those 3 months in advance payment is wasted as the line is inactive but payed for. When I called them, they told me to upgrade to 40$ plan to just be able to receive SMS to the line, and calls if any. I told them I just need the line active, and I payed in advance cause T-Mobile guess what - receiving payments from cards issued only from certain countries and my home country isn't the one. I told them, I'm outside of the US, payed in advance to have the line active - none informed me of additional minimum charge for prepaid roaming, and I can't upgrade my plan as the card I have isn't from one of 15 countries which is accepted. Money wasted time wasted stress from dealing with thiefs. Zero zero zero stars, do not get anything from this ripoff and their uninterested staff - worst experience in Seattle and Chicago! Philippinos on the call center are friendly, however talking much and zero helpful as their company is - ZERO!

Ever since Sprint was bought out by T-Mobile this company has been stealing my money left and right. First, my bill went up by $50 randomly when they promised all sprint customers that their plans and rates would not change. When I called in they said it was because a "promotional period" on the leased phone on one of my lines ended. I was not aware that this promotion had an expiration date as normally when you trade in a phone they apply a credit of your trade in to the account and discount your every month bill. Then, I went on a cruise and very specifically only used my unlimited texts and data in Mexico that I was sure to check I had on my sprint plan before going but when I returned I was charged $25 for "texts and data overseas". After all this I changed over to Verizon to get my own plan and give my existing T-Mobile plan to the other user. I was unknowingly overcharged on my last bill and received a prepared card for a refund. I read the terms and apparently this card has fees, so they're still getting some of my money that was not rightfully theirs. Then, I tried using their new 5G WiFi and when I decided to return it after only 2 days, which is within their 14 day trail period, and I noticed on my bank statement I was still charged the $50 almost 14 days AFTER I returned the WiFi and cancelled my service. The representative said that "the reason this happened is because when your service was cancelled your automatic payment wasn't cancelled in our system" so she had to "request a refund". Absolute scammers. Do not trust them.

T-Mobile is a SCAM they're in the business to take your money but not refund your money when your return their equipment After speaking with Denise Blackman on 11/27 at 6pm and by the way Denise Blackman did a terrible job on my order she said a payment of $24.98 will come out your account on December 1 and Denise Blackman will call me at 1:30pm when Denise Blackman comes on duty to finish setting up the account for the free phone I call T-Mobile to make a payment of $24.98 on Dec 1 at 12noon then my equipment was sent to my address. I never ever used the home internet equipment because I'm in the process of moving. I took the equipment back to UPS on 1/10/24. It's now 1/22/24 and I still haven't receive my refund. I've talked to 2 mangers, Marcus and Margeret and they don't see any payment of $24.98. Where is my money T-Mobile. STOP TAKING PEOPLE MONEY A PUTTING IT IN YOUR POCKET

I have been a T-Mobile customer for over 10 years, but my experience has been far from satisfactory. Living in a densely populated area, I expected reliable cell coverage. However, T-Mobile's service was so inadequate that they had to provide an amplifier to boost the signal. It was one (two, actually) more devices running in our house, but it solved the issue.

Fast forward to when I decided to cancel my service due to moving abroad. To my astonishment, T-Mobile charged me $300 for the amplifier they provided 8 years ago - a piece of equipment that is practically obsolete and that they sold to customers for only $100 back in 2019. That's after I spent $12,000+ with them over the years!

Attempting to resolve this issue, I spent several hours with their customer service. While the representatives were friendly, it felt like they weren't really listening (I had to repeat some basic facts several times). They never truly addressed my concerns.

Needless to say that I'll never be a customer again.

Definitely deception and the company and corporate are the epitome of greed and don't care about the consumer as well as their satisfaction very much disappointed 😑

I DO NOT RECOMMEND! I am a Long time customer of t mobile. I went to the mobile to get two new phones. I had selected the phones at a West Jordan t mobile and they were out so we drove to Riverton where they claimed to have 2 4g phones in stock. I waited until the next representative was available and he was also a Spanish speaker. He first tried to push me off onto another representative who was still helping a customer because a Spanish speaking person came into the store and he appeared to not want to get the phones we had aside when we visited west Jordan location. I asked why he could not help me. Reluctantly he agreed to help and was quick and happy to push me off onto someone else even though we started working together. Michel took over and we started the process again. I explained what I was there for and he acknowledged my request. He asked for my ID after he had pulled up my account by my phone number so I gave it to him. After I asked if they get a lot of people who try to add phones and services to my account. He tried to rationalize the ID requirement but never answered my question so I pressed the question since customer care 611 never asks for my ID to make changes to my account. He got very defensive and opted to deny helping me. I asked for the manager who was a female and I forgot her name but it started with an M and dealt with the same rude ignorance that I did with Michel. She then asked me to leave. I asked for the District manager. I was denied any information concerning a district manager or complaint line.

Their towers suck can't get a reception. Their T-Mobile home internet is unreliable. So if you're thinking on getting it, just go somewhere else. Not worth the time, nor the hafter they bought out Sprint. They've gotten worse. I had phone lines with them. And they went down 3 times a day. Customer care reps don't care all it ISIS money switch why you can or if you're not switch, do not switch.

Called and ordered the 5g cube trial in November and returned it within 10 days so I expected my $55 refund. Received an email saying they have and will issue my refund. I've called and spoken to three different people saying it will be refunded within three days. It been over a month and no refund. Add to that they've billed me twice and the second bill says I owe $60 and they sent that to a collection agency. I've written them again with attachments of everything. Next I'm going to the Better Business Bureau. How many other people have ripped off like this?!

I asked a T mobile seller for a Canada US Mexico plan. They sold me a $15 plan but charged me $25 (oh yeah, we forgot, you have to pay for sim card too). It did not work to call Canadian numbers. They then sold me a $5 plan to call Canadian numbers. Worked in US, but not in Canada. T-mobile then informed me it would be another $40. Each time they gave me wrong information and will not do anything about it. Waste of time and money.

I decided to take advantage of a promotion that was offered to me through my Capital One shopping app. It was a 150 dollar virtual Master Card if I switched to T-Mobile internet. I did so before the promotion expired, then tried to claim my reward. The service rep told me that the promotion had expired in November of last year, which was not true. I even sent a screen shot showing the offer, but they are refusing to honor it. Aside from the promotion issue, it has been one long hassle, with a reduced fee offered to me as a senior citizen, but then being billed a higher amount, and in advance as well although I have only had their internet for two days. I am really disappointed with the whole thing and am considering canceling and keeping my current provider.

Every day worse service and poor signal every day and promotions worse than ever, but the competition is worse there is nowhere to run.

I would not recommend anyone switching to T-Mobile from another carrier. I thought it was the greatest company and service when we joined in July 2023, but I was sadly mistaken. They entice you on freebies such as AppleTV and Netflix, which are really a pittance in relation to doing a bait and switch with you on new phones. We were offered $1000 to trade our X iPhones in for new Iphones. At the time the highest level was an iPhone 14. I would have been happy with a Iphone 14. We were told by the representives in the store on 3 occasions to wait until the new iPhone 15s were in mid September. I inquired were they sure that they would honor our X iPhone tradeins. I was told absoluetley "Yes". We received our iPhone 15s and T-Mobile started to charge us $800 each for the iPhone 15's. We only received $400 per phone trade-in versus the $1000 we were promised. All of the representatives that were at the store that we worked with have been fired, a new manager from out of state has been brought in to "straighten" out the store (Greenville, SC). Corporate T-Mobile has told us that under no terms can we get out the contract we have for these iPhone 15s. It disgusts me! We even changed over to their internet. As soon as these phones are paid off, we are leaving this dishonest service.

I went to my metro PCs store to buy a new phone. I've been a customer for a long time. They talked me into switching to T mobile. DON'T DO IT!. MY WORST DECISION EVER. I PAY TWICE AS MUCH AND THE SERVICE SUCKS

Was with Tmobile for 11 years had 5 lines with them bill was just over 330& a month. The costumer service sucks! 11 years ago they give me a small tablet lasted about a year I then called to turn it off so I wasn't paying that 12$ every month for it turned out 4 years later I was still being charged for it call it again 2 years later they refund it me the money this time. We went to upgrade our phones just last week and I was told I can only be financed for 1 phone and the other 4 I would have to pay outright for them. I have never been late on paying my bill!
The gentleman that was helping us was very new and wasn't sure how to help us I called Tmobile while I was there, they said I'm sorry that's just how it works and there is nothing we can do. I left very frustrated and went to AT&T across the street just to see what they can do. Needless to say my bill went down 62$ a month with all new phones. I need it a transfer pin from Tmobile so I called them to get it the girl asked why I need that I answered I'm switching companies she then said can you hold on my manager wants to talk to you she offered to lower my bill to match AT&T and she now can raise my total finance over the phone
(WHAT A JOKE) I WILL NEVER USE TMOBILE AGAIN

There's only one word that can describe T-Mobile right now that is satanic and communist have you read the new terms of service of course not nobody does but do you realize they are going to fine you it they don't agree with your texts and messages # 2 they have no business looking at our private business they can go to haties before I will pay any fine. Watch soon they want to require you to have your cell phone with you 24 hrs a day screw t mobile and the communist left