T-MobileReviews 1,948

If you go to T-mobile bring a jar of vasaline and a lawyer. Gave us 2 free phones under a promotion (after we traded in ours) worth almost $2000.00. They billed us and kept telling us it would go off at any time. After 5 months they said we didn't qualify so we would have to pay for the phones. They admitted they lied to us but that is the way it is. Contacted corporate they said the same thing. Yes we lied to you but that is just to bad. Switched to mint mobile no problems. Got a bill from tmobile showing they owe us $75.00 can't get it because 3 months later we can't remember the pin. They have all the info name, number, card # they collected on but that pin is GOD. Calling The State Attorney and see if they can help. Just a bunch of liers and thieves. Go to Mint Mobile, cheaper and better service.

They lie to you and say whatever you want to hear to get you to sign up. Once they have you locked in they don't care about you. Sold me a phone that has done nothing but give me problems, only had for two months, one of their lying team told me I could return the phone and would be charged a re-stock fee. Now told no I have to pay off the phone before I can leave this nightmare of a company. On top of everything else getting into there website is mission impossible. Last month had to call just to pay. This month they went up on thier price per month. BEWARE OF T-MOBILE

Phones are junk and they then charge you to restock their junk. In store makes a sale and then cant help you with anything and believe me...you WILL have problems. Customer service? Our entire family had TM phones and now are completely disgusted with the "service". Plan on spending hours on the phone as you get put on hold, swapped around, cut off over and over again, and get told something different with every call. Have had constant glitches with the GPS, volume, camera lens etc etc etc. They used to be worth the extra money every month but NO good reasons to stay with them anymore. Steer clear.

Cancelled t mobile service received bill. Then next month with out service received another bill verified it was the final bill had a one hundred dollar charge for their billing cycle verified that that would be the last bill now just received another bill for one hundred forty dollars. Was a very good paying customer for fourteen years always on time never showed any past due payments due

We upgraded our phones to iphone 14. We sent our iphone 11's back to T-mobile with the understanding that we would receive a $200 credit for each phone. They sent us an INSURED UPS label, and I returned them to our UPS store. They made it from Vestal, NY to Syracuse, to Hazlet, TX. And then they vanished! According to UPS all they had was an empty box. They labeled the phones as "damaged'. Ergo, T-mobile would only give us $85 credit per phone. That raised our phone bill $1,152 over 24 months. Now, my thinking is, T-Mobile and UPS are "in bed" together. UPS keeps the phones, we get ripped off. When these phones are paid for, I will no longer deal with T-mobile. ALWAYS KEEP YOUR RECEIPTS FOR SHIPPING FOR AT LEAST 6 MONTHS. If I hadn't I'd have had nothing to prove I sent them back.

I started with T-Mobile in December 2021, and up until November 2023 had no issues whatsoever.

In November 2023 I moved to Canada from the USA and switched my phone services to Telus. Both Telus and myself contacted T-Mobile to have the accounts in the USA closed.
I was given a final bill and paid that thinking everything was now done.
Imagine my surprise almost a year later to see that T-Mobile was still helping itself to my bank account for a tune of $80.00 per month, with a total of just under $1000.00 US.
I contacted T-Mobile and verified that the account was indeed closed mid-November and was told that it would take ten business days for them to respond. Three weeks later I called them as I had heard nothing and even though the evidence was there they offered to only credit me back two months. This was ridiculous and went up the ladder to a "supervisor" that told me the best they can refund my account was $320.00, and that I was LUCKY to get that! I contacted my bank to dispute this further but was stonewalled as T-Mobile assured the bank that the matter was dealt with to the best of their ability. In the end I was blamed by T-Mobile because I did not monitor my account properly.
T-Mobile provided decent service as a mobile carrier, but having their own employees verify that they stole money and are only offering a fraction of that back was beyond anything I could have imagined.
This was an expensive lesson to learn, and I urge EVERYONE to read the fine print and check your bank accounts regularly!

WARNING, WARNING, WARNING, DO NOT USE T-MOBILE! DO NOT USE T-MOBILE! I got the "free" phone last year and it was a cheap pos. I went back into the store and upgraded to a better phone and they offered me a "free" watch with only a $10 monthly line fee. I got the watch to use while driving (bc I have a stick shift). It drooped 95% of my calls. It was useless! I was told to call Customer Service and I could cancel the line. I called. Yep, I can cancel the line BUT now I have to pay $15 a month for a "FREE" watch I can't use! I wanted to pay off my "upgraded" phone and cancel my plan completely! I was told, IN ORDER TO CANCEL MY PLAN, I would have to pay for my upgraded phone, my "FREE" watch, AND my "FREE" phone to the tune of almost $1700! I am on a VERY limited income and I was trying to find a way to cut some of my expenses, but instead of T-mobile caring about their customers all they want to do is suck every penny from us they can! I offered to return all the "free" stuff, but they don't want it back. They just want money. I am STUCK with them (T-MOBILE) for 10 months! When my jail time is up, I WILL NEVER USE T-MOBILE AGAIN! I will post this on every social media platform I can and I will post it

T-mobile does false advertising. They had a promotional offer for their home internet, that if you add a t-mobile home internet, you'd receive a 50 inch 4k Amazon TV, valued at $450. I added t-mobile home internet, applied for the promotion, and was approved to receive the promotional offer, however, t-mobile did not send me the tv. After over 23 hours of phone conversations with different departments of t-mobile's customer service, the t-mobile agent only offered a $260 credit toward my account. I refused the $260 and asked for the tv that I was offered or the $450 value. And t-mobile refused my request. This is false advertising and t-mobile should know better and not treat their customers this way. They should honor what they promised, either the tv or the value of the promotion.

Had the worst experience in 17 years of being a loyal customer T-Mobile customer service are the worst as soon as I pay my product off, which is very soon I'm switching to a company that T-Mobile has no affiliation with worst company I ever dealt with in my life and I only put one star up because it wouldn't let me go any further in this review without selecting a star, which is stupid and they need to change that to negative stars because that's what they deserve a negative star

Contraté el servicio de internet para el hogar de T-Mobile en junio de 2023. Después de usarlo por unos meses, la señal se volvió pésima, así que intenté cancelarlo en diciembre o enero. Pero esos hijos de PT no me dejaban acceder a mi cuenta para cancelar, decían que necesitaba alguna estúpida autorización.

Finalmente logré comunicarme con esos estafadores en abril o mayo. Les dije que solo quería suspender el servicio, no eliminar mi cuenta. Dijeron que sí, que solo costaría 10 dólares al mes para suspenderlo. Bueno, acepté, pensando que era lo mejor.

¡Pero esos tipos son unos mentirosos de mierda! El 8 de junio me cobraron $89.47, ¿por qué diablos? ¡No había usado el maldito wifi desde enero de 2024 y estaba desactivado! Pero lo peor es que esos deshonestos hijos de puta me aseguraron que la suspensión costaría solo 10 dólares al mes por 90 días cuando pregunté. ¡Luego me cobraron casi 90 dólares sin avisar! Su supuesta "sin cargos ocultos" es pura farsa.

Solicité un reembolso por el cargo fraudulento de $89 y esos miserables me dijeron que ni pensarlo. ¡Solo ofrecieron acreditarme, lo cual no era lo que yo quería!

T-Mobile es una empresa de estafadores, operando un esquema descarado. ¡Manténganse lejos de estos mentirosos sin ética! Después de esta estafa, me llevo mi dinero a otro proveedor.

Moved to area with better fiber service so canceled my plan with Tmobile. Mailed my hotspot back to them in original packaging and they claim it had damage of $80. That's nothing but wrong since it was working perfectly when mailed once again in the original packaging but of course I had to pay penalty. Just want to help people steer clear of this company

Gave us senior plan for life 2 lines for $60.Guess they think we are dead now. They raised it $10.

Hello everyone, i feel very disappointed that T-Mobile start had a bad customer service. Not like before when you call 611 you can get Customer on the phone quickly or Automictic said press number 1 call you back or number 2 stay on the line. But at this moment they change their policy and let you wait on the line average 45minutes to 3 hours wait time. I very disappointed and i will stop the T-Mobile services and my family. Will change different provider. This is today date May, 7 2024. Bad Services hope this messages will come to the damn Owner.

I have been with T-Mobile for over 11 years. I took my Internet box into the store to be traded in for an upgraded model. Ken and a staff member took the internet box and proceeded to attempt to get me set up with a new Internet box. They failed miserably. I was forced to switch to the new box due the fact that my old one was on a business account. They were unable to switch it to my personal account. I was given three internet boxes, and none would work until the last which I finally had to call 611 and receive help setting it up myself. Long story short, I received a notice in the mail yesterday stating that I owed over $400.00 to T-Mobile on the original box which I returned to the T-Mobile in Canon City. They have refused to take accountability for the not returning the box. They have no records of anything. The store claims it was not returned. I contacted Ken at T-Mobile who was supposed to call me back. He has yet to do so. I have found Ken to be lazy and not interested in helping customers unless it is forced upon him. He is always in his office nearly every time I have been in the store. Statements have been made by employees as well as other customers about the situation and upper management refuses to see how this person is incapable of managing a store. I have paid the $400.00 to keep it from going to collections. I will be moving from T-Mobile because the management (Ken) and staff at T-Mobile in Canon City are incapable of doing nearly anything correctly. I have attempted to use 611 and they are just as bad and fail to speak understandable English. T-Mobile in my opinion has blackmailed me by threatening to turn my account over to collections. I would like to also mention that I have not received a statement from T-Mobile since January. It is now May. The only notification that I received was a letter threatening me about collections.

I am very very displeased with this company. I was with them from the beginning, my first cellphone. Was mostly satisfied and felt brand loyality -- which was stupid because they felt no loyalty to me. Did absolutley nothing to try to retain my business, no phone upgrade, nothing. Then they charged me a $36 cancellation fee because I switched mid billing cycle. Apparently those were the terms I'd signed up for 20 years ago. I had no idea! Newer customers are not subject to the penalty - but I was punished for cancelling. They would not refund the penalty, not a lick of gratitude. THIS COMPANY DOES NOT CARE ABOUT YOU. Probably none really do - but this felt appauling to be so devalued and subject to penalty. Very sour grapes here.

IT IS A CRYING SHAME THAT T MOBIL CAN GET AWAY WITH THE CRAP THAT THEY LIE TO US ABOUT AND THEN STEAL FROM US ALL IN ONE WAY OR ANOTHER. WITH THAT BEING SAID I HAVE SPENT OVER 200 HOURS WITH THIER SLAVE LABOR IN THE PHILIPPINES TRYING TO GET MY ACCOUNT FIXED AND HAVE BEEN LIED TO TIME AND TIME AGAIN. THESE FOLKS IN THE PHILIPPINES APOLOGISE AND TELL YOU ANYTHING THEY CAN TO STRING YOU ALONG FOR MORE FEES. THEY HANDLE ALL THE DIRTY WORK FOR T-MOBILS REPS AND WE NEVER GET ANYTHING DONE BUT ACCUMULATE MORE FEES AND DEBT WITH T-MOBIL. MR.
BIDEN MUST BE RUNNING THEIR $#*! AS WELL..

DO NOT GO WITH Tmobile! Could not watch the final 4 basketball games this evening because of low to no internet speeds. All buffering, completely freezing up. Live in Myrtle Beach with closest tower in Charleston. Done everything to get best signals plus ethernet connections to the tower. Is Tmobile throttling down or too many people? Regardless will go back to Spectrum. Don't go with Tmobile until they get a stronger signals or get a closer tower, it is a waste of money if you can't watch tv. Which is the implied warranty for a specific purpose. False advertising on Tmobile's part?

Tmobile "Upgrade" me with a Rvvl. They said I was upgrading to Revvl phones from and IPhone and a Samsung. They are junk and don't work properly. I have made many calls. All I get is I AM SORRY. We can sell you a new phone. Never go with Tmobile. They do not care about the customers.

In November, 2023, I took advantage of a T- mobile offer to add a 4th phone line and receive 3-4 free I-15 phone with trade-in. This was handled over the phone with a T-mobile customer service representative. We received 3 new I-15 phones and returned 3 trade in phones- 1 - I 12 Pro; 1- I-X; and 1- I-10. All were shipped through UPS between November 19-29 using the 3 boxes T-mobile provided. We received tracking information from UPS. When my February 2024 bill came in from T-mobile- it was $303.00 about $70.00 more than I was told it would be by the T-Mobile phone representative. After receiving my bill from T-mobile in February, I called customer service and spent a considerable amount of time on the phone with the T-mobile representative who looked through the records. She told me that apparently the problem was my trade in phone could not be located but she was able to find it and told me I would be credited for $60.00 on my next billing statement and the third trade-in phone would be credited to my account as well. When I received my March;2024 statement, my bill was even higher than the previous month to $330.00. Again, I called T-mobile customer service on 3/12/24 and spent a good amount of time with the representative who searched her system. She informed me their warehouse never received the third trade- in phone and they were unable to locate the the third phone. She informed me that she would put in a ticket for them to do a search for the phone. I explained the 3 phones were sent to T-mobile 4 months ago by UPS with tracking information. I am very concerned over this entire matter because the entire process of dealing with T-mobile customer service has been unreliable and I have received different information from each of the T-mobile customer representatives I have spoken with. It all seems very shady the way T-mobile is conducting business with their customers. To make things even more concerning about the way T-mobile does business with their customers, I found 57+ on line posts and customer complaints about T-mobile losing their trade in phone at the T-mobile warehouse. Apparently, T-mobile uses Assurant for their warehouse service. People who have been through the same thing I am going through with T-mobile say T-mobile has a scam going on. All I want is my third trade in phone to be credited and my account refunded for the last 4 months. From the very beginning things were done incorrectly with T-mobile from applying a trade in credit to the wrong phone line and the loss of a trade in phone. For anyone who wants to know more about T-mobile and their scam service going on- check out the on line posts- T-mobile lost my trade in and is not honoring trade credit!