T-MobileReviews 1,948

I have been a T-Mobile customer for 16 years. They have dramatically gone down hill in the last 2. Issues now that aren't being resolved and empty promises and condescending customer service reps.

When my husband is traveling, or even just sitting in the house, he can not get service, or his calls drop, or he doesn't get them at all, nor does he get his voice messages. Hopefully when he travels he never has an emergency or that I have to get a hold of him with an emergency because we never know when this service on his phone won't work. My Verizon service is so much better

They charge for hidden fees every bill you pay and they are horrible at customer service. I've had them take money out of my account when my bill was paid for the month. Don't ever go with T-Mobile. My bill at one point was over 150$ for one line. F*** T-Mobile!

This complaint is due to the mistreatment they offer towards clients. I have been with them for seven years. I am trying to find out something about my bill. I called from my cell phone and they have not answered me. They have left me in line waiting, they are very unprofessional, rude and aggressive. They need to be trained and improve customer service and be more human and respect people and customers to improve their service.

The service providers are foreign, they lie repeatedly, they hold hostage your service, etc. The supervisors stay HIDDEN on line and coach the techs what to say to manipulate you, deceive you, and mislead you. T-Mobile did not deliver what they promissed.

I was told by TMobile I could trade phones with no out of pocket expense...When I got there the story was different...They said I had to upgrade my plan and do away with my Grandfathered plan (which costs more) and in the end I did have to pay money in order to trade... It was an upscale ripoff and its going to cause me not to do business with them anymore...I called customer service and it was a foreigner who could barely speak English which added a lot of hassle to the process... TMobile is a crooked $#*! company and I don't recommend them...

We tried their tower and could not get any service whatsoever. Then three years later they tried to bill us or not giving them a 30-day notice that we were changing providers. They don't care how they are robbing the elderly

This is the way they roll. I set up a payment arrangement... They told me to come in and make a payment and they would set up an arrangement for the balance. While I am standing in line the next day to pay it like we had discussed on the phone the previous day they turn my phone off. Literally while I am inside of T-Mobile making a payment. And I had to pay a $20 restoration fee for them turning it off while I was in line to make a payment. Absolutely hate T-Mobile. I can't even express enough how much I hate them

Tmobile is absolute garbage. Overcharged the shtt out of us. Then promised to correct the bill over a month ago. Never corrected it. I've contacted customer service dozens of times and had repeated promises that it would be corrected. Last night they said not to worry and our service would not be interupted since I have said I am not paying the bill until it is correct. This morning our service was disconnected and even more additional fees added for the service disconnect. They asked me to pay the full amount to restore service now. This has been the worst service I've dealt with from any cell service. Complete bullshtt.

I have used 5G-Tmoble Internet service for about 6 months.
Last 2 months, the service has become too weak. The speed only got 25Mbps or lower.
- We call tech support at least 4 times within 2 weeks. All solutions I got were: "Turn off the power of the 5G Internet Box for 5 minutes" and turn it on.
- All explanations from them are the same and very ridiculous: I saw the technicians are working on your area, it will be fixed within 1 couple of days. However, the fact is after 2 weeks of complaining, NOTHING changed.
- Cannot make any reliable connection to my company, it forced me to go to the T-Mobile authorized store to cancel the service and by-the-way return the 5G box. The service person in the T-Mobile store instead of accepting my return, requested me to make a call to T-Mobile to cancel then she would take the returned 5G box. However, As soon as we made a call. The service person stated that: Her store manager was absent. So she asked us to go to another T-Mobile store to return the 5G box
- We had no other choice but to reach another T-Mobile store, but the Manager at the new T-Mobile Store again stated: sorry you have to ship your box through UPS service, he only politely printed me the UPS label.
I still have the screen capture of the very low download speed of this service as evidence.

Worst cellular service company
They send defective used phones that have horrible service that freezes

We had service with t moblie for 3 yrs was told our bill would go down. Never went down. So hubby and i talked We had called payed bill in full for what we owed and made sure before new billing cycle even and also Called and Canceled service. They left one line still on and charge us money stay away from this company.

I switched to T-Mobile and Guadalupe was outstanding with all my questions. He made my switch the best one ever and I felt supported and helped all the time. Thank you

As a long-standing T-Mobile customer subscribed to the Magenta® Amplified plan with three voice lines, my experience with the company has been consistently positive without any notable issues. However, on January 15,2024, we initiated contact with T-Mobile to help us navigate plans and get the best deal possible at that time. To stay on the current plan and purchase all new phones and increase our monthly bill from $ 157 to $270 or switch to a more expensive plan and get promotions. We opted to switch to the Go5G Next plan, which involved trading in three devices: upgrading from an iPhone 12 to an iPhone 15 Pro and obtaining one complimentary iPhone 15 due to adding a line. During this process, 2 different T-Mobile representatives assured us that, after factoring in all eligible discounts, including a teacher discount, our monthly bill would total $230. The process included 3 steps including changing the plan which is only possible by phone service. We trusted representatives to do it correctly, but unfortunately, it was not the case. The wrong code was applied to one of the lines, the other code was expired and had no value.
Despite receiving three new iPhone 15 Pros and one iPhone 15 on January 17, our account still reflected details from the previous Magenta plan. It was only last week that T-Mobile finally updated our account to the Go5G Next plan, resulting in a monthly bill exceeding $349. It feels that we are trapped because according to the agreement we only have 20 days to make changes, but our account information was not updated till it was too late. Until that time (February 6) we were sure that our bill would be $230, not $349 like it is stated now.
Upon noticing this discrepancy, I promptly contacted T-Mobile to seek a resolution. Despite investing significant time on the phone with various representatives, the issue with our bill persisted unresolved. I hate to be trapped: phones we used for trade-in cannot be returned to us, and codes for the trade-in are incorrect. The customer service department wasted hours on "investigation' to come up with "Unfortunately we cannot fix the problem as all those deals are expired now.

Needed to lower my bill. I had 2 associates. Tell me one amount which equals $75 and another tell me $27. They won't
How to what a promised I have proof of what they promised in my bill that they're saying it is.
Don't go to them they rip offs

Let me tell you why T-Mobile is terrible… I ordered my first device, paid for that device. It was lost in transaction, so I had to order another and paid for the second device and never received my first refund. Once I finally received the second device, it was never activated and tech support told me to go to my local T-Mobile store. The employee there advised they couldn't do anything so SHE helped me call back tech support to tell them they need to do it. My device was never fully activated and I was charged my first months usage. I spent over $300 and now they're stating I OWE THEM $384, for something I NEVER USED! I have all the refund claim numbers from their horrible team members. They want to send it to a debt collector, go ahead. I'll be contacting lawyers and my state rep until this is resolved.

My phone of 6 years fully insured failed.
The sales person wanted to sell me a $1000 phone, but failed to recognize that there was an insurance coverage on my existing failed phone being currently covered.
Having avoided the questioning repeatedly trying to make a sales he reluctantly gave us the 1,800 number to call for a replacement, since it was obvious he wasn't able to switch and bait us to a perceived upgrade.sale.
He couldn't get rid of us fast enough.!
Next sucker please!