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We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Swiss Cuban Cigars Reviews Summary
The company enjoys a solid reputation among many customers for its extensive selection of authentic Cuban cigars, competitive pricing, and responsive customer service. Positive sentiments highlight the professionalism and dedication of staff, with many customers appreciating personalized support throughout the purchasing process. However, recurring concerns about delivery delays and issues with refunds indicate areas needing improvement. Some customers have experienced challenges with order accuracy and responsiveness during shipping issues, suggesting that while the company excels in product quality and customer engagement, it must enhance its logistics and return processes to ensure overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Always reliable. Great communication. Shipment tracking. Everything you need to ensure that you enjoy your Cuban cigars delivered to your door.
Good communication, fast delivery, can't wait to start smoking
I had a shipment confiscated by customs. I reached out to the support team at Swiss Cuban Cigars and they worked tirelessly to resolve the issue and get me a replacement shipment.
I recently placed an order from Swiss Cuban Cigars, and unfortunately, the initial shipment got lost in transit. However, I was thoroughly impressed with their customer service. They promptly shipped out a new order without any hassle. Their swift response and proactive approach in resolving the issue left a positive impression on me. The replacement package arrived promptly and in perfect condition, ensuring that I could enjoy my cigars without further delay.
I'm very satisfied with the service provided by Swiss Cuban Cigars and the cigars are authentic and great! I've ordered from them in the past and never lost a shipment, but their efficient handling of the situation gives me confidence that they care about their customers. I would definitely recommend them for their excellent customer service and quality products.
First order was confiscated by the US Customs. Receives an email letting me know that the second package was being send. Second package never arrives and with no follow up. I had to email for an update. Third package is now in route. Keep in mind first order was placed on April 22nd. I don't have a lot of confidence I am ever going to get delivery.
In addition to having a great selection of products, the service is even more impressive. Tracking my orders and following up to ensure everything arrives at my door…Awesome! Well done!
You ask me to review your process and product and I haven't even received my order! Sorry, focus on getting my order delivered.
Dear Mr. Cashel
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We understand that your order, placed in May 2025, was not delivered due to issues at the postal office in the country of dispatch. Therefore, we will reship the product in a replacement order next week and will notify you by email.
We value and thank you for being our customer, and your feedback is essential to helping us improve our service.
We appreciate your preference as a customer, and your feedback is essential to improving our service. If you have any questions or need further assistance, please do not hesitate to contact us by email at [email protected] or call us at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
My cigar order never made it past customs. I do not know why and Swiss Cuban did not provide an explanation. I have asked for a refund but they said they are working on a replacement order. This has been a week with no update.
Dear Mr. John N.,
We hope you are having an excellent day.
We truly appreciate you taking the time to share your experience, and we sincerely apologize for any frustration this situation may have caused.
We completely understand how disappointing it can be when an expected delivery encounters issues at customs. Please rest assured that when such situations occur, our purchase policies are in place to fully support our customers. One of these includes the option of a free resend of the order, which we have already initiated for you.
We want to assure you that your satisfaction is extremely important to us. Our team is actively working to ensure that your replacement order is handled with priority, and we will keep you updated every step of the way.
Your feedback is valuable and helps us continue improving our service and processes. Thank you for being our customer and for your patience and understanding.
If you have any further concerns or would like a more detailed update, we kindly ask you to reach out to us directly through our official communication channels by email at [email protected] or by phone at +1 (850) 364 4421, so we can assist you promptly and ensure a smooth resolution.
Sincerely,
Natalie
Customer Service team
Disappointed, shipments # RU*******CH & RU*******CH not received till date since April 8th, your customer care informed me that shipment reached Iraq April 17th and tracking shows "Forwarding abroad 1200 Genève 2 CC Tri étranger" and no trace after,
Appreciate update me regarding this issue,
Dear Mr. Chehab
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed your case.
Unfortunately, your order (SW134903), placed in April 2025, was not delivered due to unforeseen events at the central office in the destination country. Considering that this order has already met the estimated delivery time (15/45 days), we will evaluate an alternative solution for you and will keep you informed by email.
We greatly value and thank you for being our customer, and your comments are essential to help us improve our service.
If you have any questions or need further assistance with your case, please feel free to contact us by email at [email protected] or by phone at +1 (850) 364 4421. Our customer service team will be happy to assist you.
We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
I have been waiting my cigars for over 60 days with no updates unless I call and request information.
Dear New I.
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed your case.
We will be more than happy to assist you and offer a timely resolution to your complaint. Therefore, we would appreciate it if you would contact us as soon as possible through the communication channels available on our website.
We greatly value you and thank you for being our customer, and your feedback is essential to helping us improve our service.
If you have any questions or need further assistance with your case, please do not hesitate to contact us by email at [email protected] or by phone at +1 (850) 364 4421. Our customer service team will be happy to assist you.
We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
You billed and were paid already to delivery to me a box of Ontario open dried cigars but never delivered them. Either refund my money or deliver them to me.
Dear Mr. Nemiroff,
Thank you for reaching out to us.
First of all, we would like to apologize regarding the delay towards your original order as we understand how important it is for you to receive your products on time.
As we kindly informed you, unfortunately, your original order faced an issue with your local customs and when informed of this, we proceeded to create a compensation order for you.
We would like to remind you that this compensation order as of this date, remains inside our regular shipping timeframe for delivery.
We truly value your feedback to ensure our shipping processes get better and avoid these inconveniences with local customs in the future as this improves our commitment to offer a quality service for all our customers.
We appreciate your kind patience while your order is delivered and we truly appreciate you remaining our customer.
We invite you to contact us directly in our CS channels in case of additional assistance towards your order at [email protected] as we always offer a 100% satisfaction guarantee for all our orders.
Have an excellent day.
Delineth M.
Customer Service Team
Lors de la réception, 3 cigares étaient abîmés. Swiss Cuban cigars m'a renvoyés 3 cigares comme ceux commandés. Ils sont arrivés en tubos cette fois et tout était impeccable. Le fait d'envoyer la commande en plusieurs paquets m'a occasionné des problèmes avec las douane car la commande était sur une seule facture et la douane m'a fait payé plein pot les deux fois
My order has been confiscated by customs. I have requested a refund as it appears my address is being targeted and cannot receive orders at this time.
I'm still waiting for an answer with regards to my refund.
Thank you
Hello Mr. Logan,
Thank you for reaching out to us.
First of all, we would like to extend our apologies as we understand your frustration towards your situation, as unfortunately, we've faced inconveniences with your local customs which have affected the ability to deliver your orders as regularly expected.
Please be advised that we have received your request via email and have informed you towards the internal timeframe to fulfill these requests, as we understand that the orders could not be fulfilled due to this situation at this time.
We truly value your feedback as this improves our company's services and we can assure you we're currently working on your request and will be updating you as soon as we receive the resolution from the corresponding department, we kindly appreciate your patience while we provide the resolution to your request.
We always value your preference as our customer and we would like to remind you that our CS channels at [email protected] are always available to follow up on your case or assist with any additional inquiries you may have at this time, as we offer a 100% satisfaction guarantee for all orders.
Have a good day!
Delineth M.
Customer Service Team.
Very legitimate. They stand behind their products. Excellent communication. I will be purchasing from them again.
My Cohiba Robustos were confiscated by the US CBP and I subsequently received a letter outlining my case with the following five options: Petition; Offer in Compromise; Abandon; and Judicial Action. I was unaware that this could occur, but was offered some nice Partagas Serie No. 2 (also Cubans) in their place. So, I am a bit disappointed but ok with the final outcome.
Dear Mr. Barwise,
Thank you for reaching out to us today.
We want to thank you for taking the time to share your experience with us.
Firstly, we want to let you know we completely understand the impact the confiscation of the products may have had on you as unfortunately, these kinds of products are not legal in the United States yet and we truly regret that you felt disappointed at the time, as we understand how much you were expecting the original products.
We always do our best to ensure that our customers receive their products using the available options, as this is our top priority.
Our policies are designed to take these possible scenarios into consideration.
We truly value your opinion and are very glad that in the end, you had a positive outcome from the situation.
These experiences allow us to grow and improve as a company to offer the best service to our customers.
Thank you for being our loyal customer and remember we're always available to assist you in future orders through [email protected], since we have a 100% satisfaction guarantee for all of our orders.
Have an excellent day.
Sincerely,
Delineth M.
Customer Service Team
Shipment tracking very poor. Web site difficult to use. The web site never recognized my password. The first time I tried lost my password it locked me out. Not once but multiple times over a period of days. Called to make complaint and told to wait no follow-up. Shipment finally received after 60 days.
Dear Mr. Balfour
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed your case.
Unfortunately, your original order (SW133872), placed in January 2025, was not delivered due to unforeseen issues between postal services. To address this, we issued a replacement order (SW135821) on April 25,2025, which has been delivered.
Regarding the inconvenience with the password reset, please remember to visit our website, Members/Password Reset section, and you will be provided with a link to update it.
We greatly value you as a customer, and your feedback is essential in helping us improve our service.
If you have any questions or need further assistance with your case, please feel free to contact us by email at [email protected] or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee. Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Still have not received my order. Its almost 2 months now
Probably not going to order from you again
Also will let all my friends that i recommended to your site know how bad this is
Dear Mr. Saez
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed your case.
We understand how important it is to receive your purchases promptly, and we regret that your original order (SW133895), placed in March 2025, was delayed due to unforeseen customs issues. In response, we issued two replacement orders on April 3 and May 3,2025. Unfortunately, these replacements also encountered delivery challenges.
Please accept our apologies once again. We will reach out to you shortly to explore an alternative solution and ensure this issue is resolved.
We greatly value you as a customer, and your feedback is essential in helping us improve our service.
If you have any questions or need further assistance with your case, please feel free to contact us by email at [email protected] or by phone at +1 (850) 364 4421. Our customer service team will be happy to assist you.
We remain committed to a 100% satisfaction guarantee. Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
I ordered a box of 15 cigars for $200us as I have done in the past but when they arrived they came with a $1615 shipping and duty bill. I called your customer service who told me that my only recourse was to send them back for a refund as they could not guarantee that sending them from a different supplier would result in and different outcome and possibly even be a larger cost. I sent them back and I am currently awaiting my refund.
Dear Mr. Grandy
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed your case.
We understand how important it is for you to receive the products in a timely and successfully, and regret that unforeseen customs issues have affected your order. While we strive to package products to minimize customs duties, we acknowledge that we cannot directly control international customs policies.
To resolve this, we are exploring alternative logistics methods to ensure prompt delivery. We would appreciate your input on any preferred shipping options or if you would like to discuss other solutions.
We value you greatly as a customer, and your feedback is essential in helping us improve our service.
If you have any questions or need further assistance with your case, please feel free to contact us by email at [email protected] or by phone at +1 (850) 364 4421. Our customer service team will be happy to assist you.
We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Ordered the second time after the first time was successful and I was completely satisfied.
Easy website, fast Delivery (4 days). Highly recommended.
Will buy again.
Excellent Selection! Excellent Prices! Great Customer Service! My new go to Cigar Shop! I Highly Recommend
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Pete C,
We hope you are having an excellent day.
Thank you for sharing your experience with us. We truly empathize with the frustration and disappointment caused by the delays and customs issues you’ve encountered. We understand how important your order is to you, and we sincerely regret any inconvenience this has caused.
Please know that your feedback is very valuable to us and plays a crucial role in helping us improve our processes and customer service. We appreciate you being our customer and your patience throughout this process.
We want to assure you that we are committed to your satisfaction and stand behind our 100% satisfaction guarantee. We would be more than happy to assist you directly to ensure your order reaches you as smoothly as possible.
Please feel free to contact us at your convenience through our customer service channels by email at [email protected] or by phone at +1 (850) 364 4421 so we can personally address your concerns and provide any additional support you may need.
Thank you again for your understanding and for choosing us. We look forward to resolving this to your satisfaction.
Sincerely,
Natalie
Customer Service team