On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Swiss Cuban Cigars Reviews Summary
The company enjoys a solid reputation among many customers for its extensive selection of authentic Cuban cigars, competitive pricing, and responsive customer service. Positive sentiments highlight the professionalism and dedication of staff, with many customers appreciating personalized support throughout the purchasing process. However, recurring concerns about delivery delays and issues with refunds indicate areas needing improvement. Some customers have experienced challenges with order accuracy and responsiveness during shipping issues, suggesting that while the company excels in product quality and customer engagement, it must enhance its logistics and return processes to ensure overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I have order 2 boxes of 25 cigares, Never received them. I will Nevers work with you again
My first order was lost in transit and Lohanna replaced my order at no additional charge and I got them within 2 weeks. This is a first rate company and they stand behind their products.
Cigars 5 stars. Shipping issue. After one month a second order was sent and received. I Will do business again.
Never had a problem with delivery issues. They were immediately replaced with new shipments
It came in time. All info flow was perfect. Condition was perfect. It was as I expected
Awesome deal as usual! Received everything in a timely manner, and they were all as advertised.
US customs has targeted me many times, and customer service is always of top of it
I PLACED AN ORDER ON 5/2/25 - IT WAS THEN CHANGED BY THE COMPANY AND REORDERED ON 6/9/25 AND ALL I SEE WHEN I GO ON THE SITE ABOUT MY ORDER IS THAT IT WAS DISPATCHED. CAN"T TRACK THE ORDER EITHER.
Hello Mr. Hill
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We understand that you were unable to receive the original order created in May 2025 due to issues with the local post office. However, we were able to reship the products in a new order created on (09/06/2025), which we informed you of by email and sent you the tracking number.
However, if there is a specific situation related to this matter, we would appreciate it if you would contact us so we can evaluate the appropriate compensation.
We value and appreciate your preference as a customer, and your feedback is essential in helping us improve our service.
If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at [email protected] or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solis
Junior Supervisor
Rcvd my order within 14 days and the smokes are perfect. Thanks so much. I'll order again and again.
Shipping was on time and cigars were delicious. When I have questions on my first order, the staff was very responsive and helpful!
Always the best service and fresh cigars been using you all for years now...
I am so pleased with the professionalism and promptness of your customer service team. This is a sign of a good company
After three months and two attempts to ship me my cigars I've received nothing Swiss Cubancigars has had my money for three months now I've received nothing. I think they're terrible but they asked for my review so here it is I would never buy anything from these people ever again
Dear Mr. J
Thank you for contacting us and letting us know about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have reviewed this matter thoroughly.
We understand that you may not have received one of your most recent orders, but we would be happy to provide further assistance if you contact us with the order number or your full name. We will provide a timely solution.
We value and appreciate your business as a customer, and your feedback is essential in helping us improve our service.
If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at [email protected] or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solis
Junior Supervisor
Great cigars, service and prices. I really enjoyed of your products, Thank you
When my shipment was lost, Swiss Cuban Cigars immediately sent out a replacement and it was received in no time at all. Excellent service and excellent cigar!
Уважаемая команда СКС!
Я очень ценю и очень высоко оцениваю Ваши профессиональные качества, Вы выше всяких похвал, поэтому прошу Вас не публиковать мой отзыв о сигарах Упманн, которые я заказал и получил. Пусть этот отзыв будет для внутреннего пользования. Итак, в числе прочих я заказал 6 сигар Упманн Магнум 46. сигары дошли в отличном состоянии, но их было невозможно курить. Они были так туго забиты, что не было никакой тяги. Я понимаю, что с кубинскими сигарами такое бывает, но чтобы все 6 сигар были так туго забиты - такое со мной в первый раз. Скорее всего, это была партия, которую скрутили во время эпидемии неопытные торседоры.
Еще раз хочу подчеркнуть, что это. ни в коей мере не ваша вина, просто так получилось.
Мои наилучшие пожелания всей команде СКС, Вы все работаете замечательно.
As I said before I put an order in in April and I'm still waiting to receive the last remaining two boxes and it doesn't look like it's gonna come that's not good
Dear Mr. Gulvartian,
We hope you are having an excellent day.
Thank you very much for taking the time to share your experience with us.
We completely understand how frustrating it must be to face such a delay with your shipment, and we sincerely apologize for the inconvenience this has caused. Please rest assured that your satisfaction is important to us, and we are committed to resolving this matter as promptly as possible.
Your feedback is truly appreciated—it helps us continuously improve our service and better meet the expectations of valued customers like yourself.
As part of our 100% satisfaction guarantee, your dedicated sales manager will be reaching out shortly to provide you with further assistance and the details of the free resend order we have already arranged for you.
If you need any additional support in the meantime, please feel free to contact us at [email protected] or by phone at +1 (850) 364 4421. We're here to help.
Thank you once again for being our customer. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Natalie
Customer Service Team
The service of thiss company is outstanding, especially when dealing with problems. Needless to say the quality of the Cuban's is great.
I have had until my latest order very good experiences with your company. The products received were fresh, priced correctly, and delivered timely. However my most recent order was confiscated in US Customs and while this might be expected it has not occurred with previous orders. The issue is not the confiscation but the way my refund was handled. Since I was owed a refund your policy would only allow me to purchase cigars that would most likely again be confiscated. What I really wanted to do was to use the refund to purchase other cigars offered on your site but not candidate for confiscation such as those made in countries other than Cuba.
Dear Mr. Paul,
Thank you for reaching out to us.
We sincerely empathize with the frustration that delays and delivery issues can cause, especially when you’re eagerly awaiting your order.
For some reason, we've been facing more frequent confiscations but always providing support to our US Customers whenever any of these issues arise.
We value that you have taken the time to share your experience and deeply apologize if you did not feel your request was handled in the way you expected.
However, we would like to kindly remind you that as a company, there are policies that we require to follow and although store credits are not an option that we currently have available, We always strive to assist our customers in the best way we can and acknowledge that their feedback helps us improve our services.
We appreciate your longtime loyalty with us and if you require additional assistance towards this or any previous orders, please be advised that you can always contact us at [email protected] as we offer a 100% satisfaction guarantee towards all orders.
Have a nice day.
Sincerely,
Delineth M.
Customer Service Team
Direct: +1 305-433-8544
I have not received my last two orders. I have not been given a status or refund as of yet. I would like a refund of my payment at this time.
Dear Mr. Gerald,
I hope you're having a good day.
First, we would like to apologize, as we understand the importance of receiving your orders in a timely manner.
We deeply regret any discomfort this inconvenience may have caused.
We are fully committed to our customers and would greatly appreciate it if you could contact us directly with your order information, so we can provide the assistance you deserve.
We appreciate you taking the time to share your experience, as your feedback helps us improve our services for all our customers. We also sincerely value your loyalty to our company.
Remember you can always reach out to us directly at [email protected] as we offer a 100% satisfaction guarantee on all orders.
Sincerely,
Delineth M.
Customer Service Team
Direct: +1 305-433-8544
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Ronald G.
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We understand that your original order could not be delivered, possibly due to issues with post offices, local customs, or other issues. However, in these cases, we will generally reship the lost or confiscated merchandise in a new order. We would appreciate it if you could directly provide us with your order number, email address, or full name so we can offer you the appropriate solution.
We value and appreciate you being our customer, and your feedback is essential in helping us improve our service.
If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at [email protected] or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee. Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor