On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Swiss Cuban Cigars Reviews Summary
The company enjoys a solid reputation among many customers for its extensive selection of authentic Cuban cigars, competitive pricing, and responsive customer service. Positive sentiments highlight the professionalism and dedication of staff, with many customers appreciating personalized support throughout the purchasing process. However, recurring concerns about delivery delays and issues with refunds indicate areas needing improvement. Some customers have experienced challenges with order accuracy and responsiveness during shipping issues, suggesting that while the company excels in product quality and customer engagement, it must enhance its logistics and return processes to ensure overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Attention all cigar buyers. Cigars sold at this website are *****FAKE CIGARS*****. I reached out to them to confront them on the issue. An person by the name "LOAHANA" got back to me defending their counterfeit cigars sent. I been smoking the same cigars for over 32 years and boughts plenty of boxses of the same. All Cohiba Cigars are fake.
Your cigars are fake the numbers don't match and I have these already they're not even the same size they are very well-made fakes so I'm giving you a bad review online because you guys are cheats I hope It costs you a lotta money - notice the authentic one on the lefts size and is specific to this cigar. Also the numbers didn't match on the Habanos authenticity label. Also notice the limited edition band on the left is raised the fake on the right is not. I'll keep you posted if they don't refund my money
The cigars that were shipped to me were fake. The band was visibly wrong. The wrapper on the cigar was to dark and the filler was chopped up. Fake cigars demanded refund.
Very good. Cigars arrived in excellent condition. Looking forward to smoking them.
Unfortunately Cigars I received are not authentic and blocked
Greetings Mr. Aldawood
I hope you are having an excellent day,
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In order to address your concern, I would like to clarify that all the cigars that our company sell are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations complying with the tobacco laws
All boxes come with a unique barcode that you can use to verify the authenticity in the official Habanos S.A. website, www.habanos.com. We recommend the customers perform this process to confirm their product authenticity once received.
We would have loved to assist you during this process but we didn't receive any type of communication from you.
I regret to know that we have not fulfilled your expectations.
We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our company.
Isnela SolÃs
Customer Service Team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Mrs. Gillespie
I hope you are having an excellent day,
Thank you for sharing your feedback through this means. Your comments are truly valuable for us, as this allows us to improve our service levels and product.
In order to address your concern regarding order #SW55808. I would like to clarify that all the cigars that our company sell are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations complying with the tobacco laws
All boxes come with a unique barcode that you can use to verify the authenticity in the official Habanos S.A. website, www.habanos.com. We recommend the customers perform this process to confirm their product authenticity once received.
We would have loved to assist you during this process explaining to you all the information and giving you all the steps to made you feel sure about your purchase, but you didn´t allow us to assist you correctly.
I regret to know that we have not fulfilled your expectations.
We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our company.
Isnela SolÃs
Customer Service Team