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We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Swiss Cuban Cigars Reviews Summary
The company enjoys a solid reputation among many customers for its extensive selection of authentic Cuban cigars, competitive pricing, and responsive customer service. Positive sentiments highlight the professionalism and dedication of staff, with many customers appreciating personalized support throughout the purchasing process. However, recurring concerns about delivery delays and issues with refunds indicate areas needing improvement. Some customers have experienced challenges with order accuracy and responsiveness during shipping issues, suggesting that while the company excels in product quality and customer engagement, it must enhance its logistics and return processes to ensure overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Have been dealing with SwissCuban now for a number of years and I find their service second to none. The cigars turn up undamaged and in excellent condition. Have recommended SwissCuban to everyone I know that enjoy cigars..
I bought some R&J Wide Churchills, box of 25, that were discounted nearly 40% of their standard market rate now.
The box I received were def originals, but the taste much more dull and smokey, as if they werent' conserved well and lost their true full flavors.
So I would have prefered to buy at full price and get the normal ones than have all of these which are 50-60% as good as the originals normal ones.
Nowhere in the description was a mention that they would be any different than any normal wide churchills one can buy nowadays.
Very good service & cigars arrived in great condition.
Very simple I have not received most of my orders. All I'm being told and promised that I will just to be patient. One order hasn't completed since April last year. The second order hasn't been completed since September of last year, in spite of all my cooperation and patience.
Dear Mr. Gulvartian
We appreciate your feedback.
We truly regret any inconvenience caused by the local customs towards your order as we understand the importance of delivery towards your products.
We would like to kindly remind you that due to recent changes with USA customs processes, unfortunately, we are unable to dispatch multiple orders simultaneously as we used to, in order to avoid frequent confiscations, we apologize for the inconvenience.
Although we do our best efforts to avoid these situations from occurring, they are at times inevitable but we're always here to support our customers.
The agent assigned to your case will be contacting you via email in order to provide additional assistance towards your pending products.
I'd kindly suggest verifying your inbox/spam box in the next 24 - 72 hrs to review our response.
Thank you for being our customer, we want to let you know that we’re happy to answer any questions or provide any additional information you may require towards your orders as we value our customer's opinions since they make our services better.
I invite you to reach out to us through our CS channels at [email protected] with additional information as we offer a 100% satisfaction guarantee towards all our orders.
Delineth M.
Customer Service Team
The customer service is very good, professional and patient.
Excellent attetion to detail and follow up to ensure product was received. Cigars arrived well humidified and in good order.
Cigars came in great condition as usual. Will buy from Swiss Cuban Cigars again.
An order "went missing"… and then was resolved.
Hats off to your commitment to customer service…Everyone involved deserves a well deserved pat on the back, a tip of the Hat, & a clink of the glass…Thank You Again…Kim
I ordered a box of Montecristo #2 petits. It was taken by customs. Swiss Cuban Cigars sent a replacement box free of charge. Excellent Cigars.
The most honest and reliable source for Cuban cigars. I can count on them and their customer service is excellent.
I'm their customer for several years and I can say that their customer service is excellent, quick response and accurate, and always solving any issue.
Quality of their products is outstanding.
I would like to file a complaint that all the merchandise sold on this website are counterfeit products. These items are completely inconsistent with their descriptions and have caused losses to consumers.
They will never admit that the goods they sold are counterfeit, because they cannot provide traceability certification.
Dear Mr. Shuai J,
Thank you for reaching out to us.
We understand that as a customer, it's important to share your feedback towards purchased goods and we appreciate it.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We can assure you that all the products we sell are 100% authentic.
We have been in the industry for over 20 years, so our customers' trust is solid. We purchase all merchandise from official Habanos distributors.
We would be more than happy to assist towards any additional inquiries you may have towards the products you received and clarify any authenticity doubt you may have, we would appreciate if you reached out to us through our Customer Service channels with your information to better assist you.
We value and thank you for being our customer, and your feedback is essential to helping us improve our service.
If you have any questions or need further assistance with this matter, please feel free to contact us by email at [email protected].
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
We look forward to resolving this matter to your complete satisfaction.
Feel free to contact me again if you have any further queries.
Sincerely,
Delineth M.
Apart from the long wait due to UK customs everything about the was fine as always
I found want I had been looking for on their website, placed my order and received exactly what I ordered with no issues. Will certainly recommend the site and order again.
Very serious company and excellent after-sales service. They follow up until you are fully satisfied.
I have been waiting for a refund for a returned shipment I never received
Dear Mr. Boozer,
Thank you for sharing your experience with us.
We sincerely empathize with the frustration caused by the delay and the issues with your order caused by local customs. We apologize for this situation.
Please note that we maintained communication with you regarding the products that were not delivered due to local customs regulations. Despite our efforts in arranging free resends of your order, you requested a cancellation, which was submitted on the same day as your request. As we kindly confirmed via email, your refund was successfully processed on November 26,2025.
We truly regret that the recent changes in local regulations affected your experience with us. Unfortunately, these regulations are beyond our control as a company.
Your feedback is highly valuable to us, as it helps improve our services. We thank you for being our customer and hope to have the opportunity to assist you in the future. Should you have any questions or require further assistance, please feel free to contact our customer service team directly at [email protected] or by phone at +41 22 518 44 43.
We remain committed to our 100% satisfaction guarantee.
Sincerely,
Natalie
Customer service team
Were able to ship a very old order to US despite ban!
Natalie communicated every step of the way with enthusiasm and caring
Your team has always been on top of communication (which I love). However, I have been waiting on a box of cigars for over 5 months. Understand the logistical problems, but still is a problem. With that being said, you all are still my go to. Please try and track down some Cohiba Robustos!
Dear Mr. Jeff B,
Thank you very much for taking the time to share your feedback and for your continued trust in us. We truly appreciate your kind words regarding our communication—it means a great deal to our team.
At the same time, we sincerely apologize for the extended waiting time you have experienced. We fully understand how frustrating a delay of this length can be, and we regret the inconvenience caused by the ongoing logistical and local customs challenges, which unfortunately remain beyond our direct control. Your patience and understanding are genuinely appreciated.
We are especially grateful that, despite these challenges, you continue to consider us your go-to source. Regarding the Cohiba Robustos, we will certainly pass your interest along to our warehouse team and keep it in mind as availability changes.
If you have any further questions or concerns, please feel free to reach out to us via email at [email protected] or by phone at +41 22 518 44 43. We are committed to our 100% satisfaction guarantee.
Thank you once again for your honest feedback and continued support. We truly look forward to serving you again under smoother circumstances.
Sincerely,
Natalie
Customer Service team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good day Mr. Arslanagic,
Thank you for contacting us and informing us about this matter.
We sincerely apologize for any inconvenience this situation may have caused to you.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We regret that you are not satisfied with your December 2025 order, however, we would greatly appreciate it if you could provide us with additional details about the issue with the received products through our contact platforms, so that we can evaluate compensation if necessary.
We value and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at [email protected] or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.
Delineth M.
Customer Service Team.