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We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Swiss Cuban Cigars Reviews Summary
The company enjoys a solid reputation among many customers for its extensive selection of authentic Cuban cigars, competitive pricing, and responsive customer service. Positive sentiments highlight the professionalism and dedication of staff, with many customers appreciating personalized support throughout the purchasing process. However, recurring concerns about delivery delays and issues with refunds indicate areas needing improvement. Some customers have experienced challenges with order accuracy and responsiveness during shipping issues, suggesting that while the company excels in product quality and customer engagement, it must enhance its logistics and return processes to ensure overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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The help they provided to go through customs was pretty challenging. I had to pry answers out of them through multiple repeated conversations via email just to get single answer. During the process, I still couldn't resolve the issue and pass the customs. I guess we will never be able to order from the US anymore.
When my cigars were "delayed" by one of our government agencies enroute to my office, Swiss Cuban did all in their capacity to rectify the issue. I could not be happier with the product but especially the service. Great job.
I ordered a box four months ago and never received anything. My inquiries were ignored and received no response. This is about as bad as it gets. Take the money and do nothing...
Dear Mr. Blair,
Thank you for taking the time to share your experience with us. We sincerely empathize with the frustration caused by the delay and the issues with your order due to local customs.
After thoroughly reviewing our message and phone records, we were unfortunately unable to locate any communication from you regarding this order. We would greatly appreciate it if you could contact us at your earliest convenience so we can assist you promptly and provide the best solutions to ensure your order is received.
We truly regret that the recent changes in local regulations have impacted your experience. Please know that these circumstances are beyond our control, but your feedback is invaluable and helps us continuously improve our services.
We thank you for being our valued customer and hope to have the opportunity to assist you directly. Should you have any questions or need further assistance, please contact our customer service team at [email protected]
Or by phone at +1 (850) 364 4421.
As always, we remain committed to our 100% satisfaction guarantee.
Sincerely,
Natalie
Customer Service team
Terrible company and a her customer service is beyond awful and shipping policies is the worst I've ever seen. I ordered my cigars over 3 months ago and they never delivered them
Dear Mr. Hannona,
Thank you for sharing your experience with us. We sincerely empathize with the frustration caused by the delay and the issues with your order caused by local customs.
Please note that we maintained communication with you regarding the products that were not delivered due to local customs regulations. Despite our efforts in arranging free resends of your order, you requested a cancellation, which was submitted on the same day as your request. As kindly explained, the processing time for such requests may take up to 30 business days. As we kindly confirmed via email, your refund was successfully processed on October 3rd, 2025.
We truly regret that the recent changes in local regulations affected your experience with us. Unfortunately, these regulations are beyond our control as a company.
Your feedback is highly valuable to us, as it helps improve our services. We thank you for being our customer and hope to have the opportunity to assist you in the future. Should you have any questions or require further assistance, please feel free to contact our customer service team directly at [email protected] or by phone at +1 (850) 364 4421. We remain committed to our 100% satisfaction guarantee.
Sincerely,
Natalie
Customer service team
Frequently, I've been getting notifications that my shipments are being enjoyed by US customs agents. Nothing getting through.
Dear Mr. Steven,
Hope you're doing good today.
We would like to apologize for any inconvenience caused towards your orders, as we understand you are eagerly expecting your products.
We completely understand how frustrating it must be to experience delays and issues with your orders.
Despite our best efforts, local customs can unfortunately create unexpected challenges in our processes, especially with new and recent changes in current importation presidential mandates.
Please be advised that we would appreciate if you could reach out to us with your order information to further assist you and find alternative solutions to receive your order.
We truly value the time you’ve taken to share your experience, as it helps us improve our services.
Your loyalty is very important to us, and we sincerely appreciate it.
Remember, you can reach out to us through our Customer Service channels at [email protected], as we offer a 100% satisfaction guarantee on all orders.
Kind regards,
Delineth M.
Customer Service Team
Depuis plusieurs années je suis client et toujours satisfait les cigares ont toujours été de très bonne qualité et quand il y a eu un souci ça été réglé rapidement sans discussion
Excellent quality products. Sorry you don't be able ship any more to USA
I did not receive my order and when I started asking about a refund, the customer service rep stopped replying to my emails.
Dear Mr. Aleckunas,
Thank you for contacting us.
We would like to apologize for any inconvenience caused, as we understand you are eagerly expecting your products.
Please be advised that we have followed up on this situation and the Customer Service Agent that received your request has followed up with you via email to provide the expected resolution.
We truly value the time you’ve taken to share your experience, as it helps us improve our services.
Your loyalty is very important to us, and we sincerely appreciate it.
Remember, you can reach out to us through our Customer Service channels at [email protected], as we offer a 100% satisfaction guarantee on all orders.
Kind regards,
Delineth M.
Customer Service Team
I received my order, timely, and the ordering process was very smooth. However, I have had this cigar before from Cuba, and this is definitely NOT the cigar I ordered. Very cheaply made, the wrapper was peeling off before I even smoked it for 10 minutes, and the band was NOT authentic. This was a reproduction of a cuban cigar, and it's extremely disappointing.
Dear Mr. Steve,
Thank you for contacting us.
We are committed to ensuring your satisfaction and have thoroughly reviewed this concern as we take authenticity concerns very seriously.
We assure you that all the products we sell are 100% authentic. We have been in the industry for over 20 years, so our customer's trust is solid.
We purchase all merchandise from official Habanos distributors.
We would like to remind you that the quality of the product can be verified by smoking it and observing the unique characteristics of each one.
However, if there is a specific situation regarding the quality of the product itself, I would appreciate it if you would contact us so we can evaluate compensation, if necessary.
We value you greatly as a customer, and your feedback is essential to helping us improve our service.
I invite you to reach out to us through our CS channels at [email protected] with additional information as we offer a 100% satisfaction guarantee towards all our orders.
Regards,
Delineth M.
Customer Service Team.
I had a bad experience since they never send the cigars and I had to cancel the order after 45 days
Dear Mr. Carlos Fernando V,
Thank you for sharing your comments with us. We’re truly sorry to read about your experience, and we completely understand how disappointing it must have been to wait for your order.
Please know that we genuinely value your feedback — it helps us improve our service and ensure a better experience for all our customers.
We’d also like to assure you that your satisfaction is very important to us. If you experienced any inconvenience with the delivery process, local customs authorities, or your local postal service, we kindly invite you to contact our Customer Service team directly at [email protected] or by phone at +1 (850) 364-4421.
We’ll be more than happy to review your case in detail, as we stand by our 100% satisfaction guarantee.
Thank you for being our customer and for taking the time to share your experience. We look forward to hearing from you soon.
Sincerely,
Natalie
Customer Service team
Every time I have spoken with Customer Service, they have always been very helpful and right to the point. They are very professional and always helpful.
Hello, Mr. Tony O
Thank you for contacting us and letting us know about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We regret that you did not receive your order, but it would be helpful if you could provide us with an order number or email address so we can verify the information and better assist you.
We value and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at [email protected] or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Often in some boxes of cigars, there are some cigars that are damaged. For example, in the last order in the H. Upmann 50 box, there were 4 damaged cigars. This can happen, but if there is a check, it would be better. Apart from that, everything is fine. Thank you. Michele Dingeo
Delivery was delayed due to tariffs But when I got my Trinidad's it was worth the wait
I ordered a box of Romeo Y Julieta wide churchills and a few Montecristos. The Montecristos arrived; the rest of the order including the Romeo Y Julietas did not. SW*******
Dear Mr. Dan Alan E.,
Thank you for taking the time to share your feedback. We understand your concern about not getting your order in full, and we apologize for any trouble this has caused you.
Please know that we greatly value your opinion — it helps us improve our communication and service experience for all our customers. We also want to sincerely thank you for being one of our valued customers.
Our team would be happy to review your order status and provide you with a full update. You can reach us directly through our official customer service channels at [email protected] or by phone at +1 (850) 364-4421.
We offer a 100% satisfaction guarantee and will gladly ensure your concern is resolved as quickly as possible.
We look forward to hearing from you and resolving this matter to your complete satisfaction.
Sincerely,
Natalie
Customer Service team
Been trying to contact them over two weeks to find out about the my $2800 orders that i been waiting for from june and no luck
Dear Mr. Dakhteh,
Thank you for contacting us.
We would like to apologize for any inconvenience caused, as we understand you are eagerly expecting your products.
We completely understand how frustrating it must be to experience delays and issues with your orders. Despite our best efforts, local customs can unfortunately create unexpected challenges in our processes.
Please be advised that we have followed up on this situation and your account manager will be following up with you regarding this matter to provide additional assistance.
We truly value the time you’ve taken to share your experience, as it helps us improve our services.
Your loyalty is very important to us, and we sincerely appreciate it.
Remember, you can reach out to us through our Customer Service channels at [email protected], as we offer a 100% satisfaction guarantee on all orders.
Kind regards,
Delineth M.
Customer Service Team
I ordered cigars. After being charged, I was told you could not ship them and gave me 3 different options to chose from. I made my choice only to then be told you could not ship them either. Then when I asked for my money back, I got some push back before it was ultimately credited to my card. I have bought from you before with a good experience, though this one was a bad one
Hello, Mr. William F.
Thank you for contacting us and informing us about this matter. We apologize for any inconvenience this may have caused.
Our company is committed to ensuring your satisfaction, and we have thoroughly reviewed this matter.
We regret that you are not satisfied with the resolution provided. However, we would appreciate it if you could provide us with your information by email so we can go deeper into the matter and provide you with a better solution.
We value and thank you for being our customer, and your feedback is essential in helping us improve our service.
If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at [email protected] or by phone at +1 (850) 364 4421.
Our Customer Service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Once again, Swiss Habana's come through in the clutch… The sticks are exquisite, although the timing requires patience… But worth the wait!
Due to recently enacted tariffs my cigar order was hung up in US Customs, but Swiss Cuban Cigar customer service refunded my purchase without hesitation. I will purchase from them again once the customs situation is back to normal which they say will be around 1 month.
The cigar were confiscated in customs and I have not been re-injured yet
Dear Mr. Seth,
Thank you for contacting us.
We would like to apologize for any inconvenience caused, as we understand you are eagerly expecting your products.
We completely understand how frustrating it must be to experience delays and issues with your orders.
Despite our best efforts, local customs can unfortunately create unexpected challenges in our processes.
We would appreciate if you could reach out to us as soon as possible to address your pending order and provide the required assistance.
We truly value the time you’ve taken to share your experience, as it helps us improve our services.
Your loyalty is very important to us, and we sincerely appreciate it.
Remember, you can reach out to us through our Customer Service channels at [email protected], as we offer a 100% satisfaction guarantee on all orders.
Kind regards,
Delineth M.
Customer Service Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Frank H,
Thank you for sharing your experience with us. We sincerely empathize with the frustration caused by the delay and the issues with your order caused by local customs.
Please note that we have maintained communication with you regarding the products that were not delivered due to local customs regulations. Despite our efforts to provide all the necessary information to help you complete the clearance process requested by customs, you requested a cancellation of the order.
As kindly explained, in accordance with our Terms and Conditions, the package must first be returned to us before we can proceed with the cancellation. We kindly suggest continuing to monitor the return process of the package, and once it is received at our facility, we will gladly process your request.
We truly regret that the recent changes in local regulations affected your experience with us. Unfortunately, these regulations are beyond our control as a company.
Your feedback is valuable to us, as it helps improve our services. We thank you for being our customer and hope to have the opportunity to assist you in the future. Should you have any questions or require further assistance, please feel free to contact our customer service team directly at [email protected] or by phone at +1 (850) 364 4421.
We remain committed to our 100% satisfaction guarantee.
Sincerely,
Natalie
Customer service team