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We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Swiss Cuban Cigars Reviews Summary
The company enjoys a solid reputation among many customers for its extensive selection of authentic Cuban cigars, competitive pricing, and responsive customer service. Positive sentiments highlight the professionalism and dedication of staff, with many customers appreciating personalized support throughout the purchasing process. However, recurring concerns about delivery delays and issues with refunds indicate areas needing improvement. Some customers have experienced challenges with order accuracy and responsiveness during shipping issues, suggesting that while the company excels in product quality and customer engagement, it must enhance its logistics and return processes to ensure overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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I live your company. However my last order is still in customs please help thank you
I have never received my cigars that costed me $330! No one is doing anything about it!
I ordered 5 boxes of Ramon's Allones Gigantes and never received any of them! Now Oksana at Swiss Cuban Cigars won't even return my calls! I have been a faithfull customer for over 5 years and now they treat me like dirt!,,,
Do not buy from them!
Dear Mr. Gary K,
Thank you for sharing your feedback with us. We sincerely regret to hear that you did not receive your order due to customs regulations and recent changes in your destination country. We understand how frustrating this situation must be and appreciate your loyalty over the past five years.
Please note that Oksana is no longer working with the company. However, our customer service team is fully available and happy to assist you. We kindly invite you to contact us directly through our official communication channels:
Email: [email protected]
Phone: +1 (850) 364-4421
Our team will gladly follow up on your order, review the best possible solutions, and ensure your satisfaction, as we offer a customer satisfaction guarantee on all orders.
Thank you for your patience and understanding. We look forward to assisting you and resolving this matter promptly.
Sincerely,
Natalie
Customer service team
I have been using them for about a year and have been very happy with their cigars they've been having problems getting their cigars through customs and when I asked them for a refund it only took them about 4 days to refund my money
This was my 3ed order placed online, starting with the website being very clear and detailed information, ease of placing the order and email confirmations are very professional, I was also impressed by the customer service emails response and follow up with a phone call. The packages arrived perfectly packed and ready to smoke right out the box. Great value, wonderful product and excellent customer service!
Thank you.
The selection and service guarantees are unmatched anywhere in the world.
This is my positive and enjoyable experience with Swiss Cuban Cigars, which I'd like to share with you.
I've bought cigars from them before and I can confirm that the quality of the packaging and products themselves was excellent.
This year, I decided to replenish my private stock and make more purchases of fine cigars. Unfortunately, I didn't consider that the world is crazy about these exclusive products. I ordered, expecting to receive the package within 14 days. I've never had any problems with customs. Imagine my surprise, when my last order was held up by customs. I thought, "OK, no problem, I'll pay the fees – customs, excise, and VAT – and enjoy my time. Unfortunately, that would be too easy. The customs agency informed me that the formalities couldn't be completed because the cigars didn't have excise tax stamps. However, as a private importer, I can't receive such stamps. Only tobacco importers can buy these, not the proverbial Mr. Smith. Excuses like "I'll pay all these fees, just exempt my parcels from customs duty" were in vain. The answer was: "IMPOSSIBLE." Apparently, this requirement to "band" excise products has been in effect since May of this year. If I had ordered a few months earlier, I would have had the cigars without a problem. Unfortunately, I ordered a little bit later.
You might ask, which country are you referring to? Poland. But this madness is spreading like a plague to other countries around the world.
And now I must say that Swiss Cuban Cigars handled this VERY PROFESSIONALLY. Thanks to the patience and professionalism of Delineth M. From the customer service team, the cigar packages were returned to their warehouses, and I received a FULL refund of the order value. This was surprising, because sometimes companies deduct a portion of the payment. And here was the big surprise.
Thank you again, especially to Delineth for her help. You're wonderful.
Unfortunately a lost shipment was replaced after tariffs started. I would not have agreed to that. The cigars have been returned to Basel.
Waiting for a resolution
Unable to receive my orders…. They continue to be stopped at customs.
May attempts to get the cigars delivered has failed. I have requested a full refund and am still waiting. It's been 2 months since I've ordered the cigars. This is the first time that this has happened and I have been a long time customer that has never had a problem.
Michael
Dear Mr. Michael,
Hope you're having a good day.
We completely understand how frustrating it must be to experience delays and issues with your orders as we understand you're eagerly expecting your products in a timely manner.
Regarding your payment return request, kindly contact us with additional information from your order to further assist you as we always stand by our customers.
Please be assured that we truly value the time you’ve taken to share your experience, as it helps us improve our services.
Your loyalty is very important to us, and we sincerely appreciate it.
Remember, you can reach out to us through our Customer Service channels at [email protected], as we offer a 100% satisfaction guarantee on all orders.
Kind regards,
Delineth M.
Customer Service Team
Still waiting for my original order from May Plus I order through 2 of my friends and still waiting on that too! In other words just wasted on you about $2,500.00!
Hello Mr. Zarafontis
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
Our company is committed to ensuring your satisfaction and has thoroughly reviewed this matter.
We regret that you haven´t received your original order, created in May 2025, on time due to inconveniences at the local customs and post office. For this reason, we have reshipped the packages using a reshipping order and dispatched them through private shipping agencies.
In fact, one of the packages will be delivered soon. I would appreciate it if you could check our recent emails.
It would therefore be very helpful if you could contact us as soon as possible so that we can provide you with all the necessary answers and resolve this issue as best as possible.
We value and appreciate you for being our customer, and your comments are essential in helping us improve our service. If you have any questions or need further assistance with this matter, please feel free to contact us by email at [email protected] or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Very dissatisfied with repeated unreliable shipping issues to the US.
Dear Mr. David,
Thank you for sharing your feedback with us.
We completely understand how frustrating it must be to experience delays and issues with your orders.
Despite our best efforts, local customs can unfortunately create unexpected challenges in our processes and we apologize for any inconvenience related to these situations.
When these situations occur, we always stand by our customers and offer additional solutions, kindly contact us with additional information to assist with your pending order.
Please be assured that we truly value the time you’ve taken to share your experience, as it helps us improve our services.
Your loyalty is very important to us, and we sincerely appreciate it.
Remember, you can reach out to us through our Customer Service channels at [email protected], as we offer a 100% satisfaction guarantee on all orders.
Kind regards,
Delineth M.
Customer Service Team
Dear Mr. Nader
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We regret that you haven´t received your original order, created in July 2025, on time due to issues with local customs and the post office. For this reason, we reshipped the packages again using a reshipping order and dispatched them through private shipping agencies.
In fact, one of the packages will be delivered soon.
Therefore, it would be very helpful if you could contact us as soon as possible so that we can provide you with all the necessary answers and resolve this issue as best as possible.
We value and appreciate you for being our customer, and your comments are essential in helping us improve our service. If you have any questions or need further assistance with this matter, please feel free to contact us by email at [email protected] or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Great selection and good follow through with the delivery.
Cigars arrived very well packaged and in good time. Kept informed by step. Boxes were well packed and with humidified. Excellent experience
Didn't make it past Customs! But Swiss made it all good! Very appreciative!
Dear Mr. John,
Hope you're having a good day.
We completely understand how frustrating it must be to experience delays and issues with your orders.
Despite our best efforts, local customs can unfortunately create unexpected challenges in our processes.
Please be assured that we truly value the time you’ve taken to share your experience, as it helps us improve our services.
If you require additional assistance with this or additional orders, please let us know to further assist you.
Your loyalty is very important to us, and we sincerely appreciate it.
Remember, you can reach out to us through our Customer Service channels at [email protected], as we offer a 100% satisfaction guarantee on all orders.
Kind regards,
Delineth M.
Customer Service Team
July 23 to Sept 21 and still haven't received or talked too about a possible solution. I know it's difficult for them but still it's an issue on my end waiting! Hope to get my cab of 50 Paraguas Luses soon.
Hello, Mark M
Thank you for contacting us and informing us about your case. We sincerely apologize for any inconvenience this may have caused.
Our company is committed to ensuring your satisfaction, and we have thoroughly reviewed this matter.
I am sorry that you did not receive any of your products, but in order to better assist you, we need you to contact us through our contact platforms to provide you with better service.
We value and appreciate you for being our customer, and your feedback is essential to helping us improve our service.
If you have any concerns or need further assistance with this matter, please do not hesitate to contact us by email at [email protected] or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction. Sincerely,
Isnela Solis
Junior Supervisor
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Mr. Ralph M.
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We regret that your order was affected due to your local customs regulations and that you were unable to receive it. However, we will reship it through a new order, and you will be notified by email.
We value and appreciate you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at [email protected] or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor