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We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Swiss Cuban Cigars Reviews Summary
The company enjoys a solid reputation among many customers for its extensive selection of authentic Cuban cigars, competitive pricing, and responsive customer service. Positive sentiments highlight the professionalism and dedication of staff, with many customers appreciating personalized support throughout the purchasing process. However, recurring concerns about delivery delays and issues with refunds indicate areas needing improvement. Some customers have experienced challenges with order accuracy and responsiveness during shipping issues, suggesting that while the company excels in product quality and customer engagement, it must enhance its logistics and return processes to ensure overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Unfortunately I have had to call upon Customer Service several times. Note: No fault of SCC at all. Each time they have been very responsive and friendly. It is rare anymore to actually deal with a live person and get a specific, tailored response. Very much appreciate their commitment to customer service. SCC is my go to forever more for quality cigars.
Excellent product and customer service. Consistent communication to ensure I was apprised of my order status. My
Amazing company and i love the fact they will go the extra mile.for you.
They always make problems disappear. Very good organization to deal with and the cigars are top flight
We tried twice to get cigars delivered to California and both times it was confiscated by customs in New York. The company was great at returning my money but I am feeling that with the new "political" atmosphere here in the US, getting cigars from Cuba is going to be very hard.
Great communication. Very professional. Will buy from them again
First shipment was tackled by Custom Border. Swiss reached out with a replacement shipment which just arrived. Highly recommend
Received shipment on time and cigars were in excellent condition
Outstanding selection. Great communication and customer support.
I ordered a big order with 4 full boxes of cigars. The cost of transport was 30$, which I understand. First they delivered with correos, meaning that I had to take a morning off work to pick it up, but to my surprise only half the order was there, the rest was coming separately (at least that's what they said). Weeks after I received a message saying that the parcel was being returned to the vendor as I hadn't picked it up (no one ever informed me that the product was here, no notifications, no calls, nothing!), anyway I agreed to pay again the 30$ to have it reshipped and they tried to bargain so this time I would have to pay 30 for every single box, not the single parcel where it's shipped together. Even though, I was ready to swallow it but they said they couldn't confirm the courier will inform me this time, so there's no guarantee of delivery. I suggested using a different courier at an extra cost and they refused, the whole thing smells like they want me to pay extra until I give up. So I did give up, found a new vendor, and these thieves kept the cigars which I fully paid for, I am thinking of a perfect place where they can shove these in...
Most of the cigars are new world, coming from America, sold by a supposedly swiss company, shipped from Hungary and invoiced by a company in Canary Islands, better not think about the legality of it all.
Dear Mr. Castillo
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We understand that your original order has not been delivered due to delivery issues. Unfortunately, you missed the time limit to pick up the product at your post office, and for this reason, the package was returned to our warehouse.
We explained that, according to our policies, we can reship the merchandise for a $30.00 charge per box, as customers must track their order daily until they receive it.
However, we have not received a response from you, nor have we received a cancellation request. Therefore, it would be very helpful if you could contact us as soon as possible to expedite the resolution of this matter.
We value and thank you for being our customer, and your comments are essential to helping us improve our service. If you have any questions or need further assistance with this matter, please feel free to contact us by email at [email protected] or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Swiss Cuban Cigars has provided excellent service to me. They have the best cigar prices and always follow through on orders. Just sad they can't ship product to USA at the moment
Great cigars and great service. I had two shipments lost in transit, and they very promptly replaced them. Top notch company.
Excellent Service, Top-Notch Cigars My first order was delayed in Customs, but Swiss Cuban Cigars stood by their 100% guarantee and shipped a replacement box from another warehouse at no extra cost. It arrived in San Francisco in about two weeks, perfectly packaged. I couldn't wait to try the Ramon Allones Specially Selected — a new brand for me — and I'm thrilled with the quality of the smoke. So much so, I've already ordered two more boxes. Great service, great cigars.
Dear Mr. Donald M.
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have reviewed this matter thoroughly.
We understand that you may not have received your order due to an issue with the local post office or customs.
However, we would greatly appreciate it if you could provide us with the order number or your full name so we can evaluate your case and provide a timely solution.
We value and appreciate you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at [email protected] or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
It took two months to get,, but thank you for your persistence.
I waited till I had only a few cigars left when I I ordered Seemed like shipment took forever to arrive!
I've been a customer for more than ten years. Quality and value are always good. Swiss Cubans stands behind their products.
Ordered cigars in may and still waiting. After 40 days and me emailing company they said my order was lost. So they re did my order. You have had my money since may and i have no cigars. Not real happy.
Dear Mr. Ronald S.
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We understand that your original order, placed in May 2025, could not be delivered due to issues with the postal offices involved. Therefore, in these types of cases, we will reship the lost merchandise in a new order. It would be very helpful if you could directly provide us with an order number or your full name to expedite the process.
We value and appreciate you being our customer, and your feedback is essential in helping us improve our service.
If you have any questions or need further assistance with this matter, please feel free to contact us by email at [email protected] or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee. Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Chuck V,
Thank you so much for sharing your experience with us. We truly understand how frustrating it must have been to have your orders confiscated, and we sincerely empathize with the inconvenience this has caused.
We genuinely appreciate your kind words regarding our service and refund process — your satisfaction is very important to us, and your feedback helps us continuously improve.
As you mentioned, current regulations and customs enforcement in the U.S. can present challenges beyond our control, and we regret any disruption this may cause to your experience.
We’re grateful to have you as our customer, and we remain fully committed to your satisfaction. Please remember that our dedicated customer service team is always available to help you explore alternative solutions. As part of our 100% satisfaction guarantee, we’re more than happy to discuss other options that may work better for your location.
If you'd like to speak with us directly, feel free to reach out through our customer service channels by email at [email protected] or by phone at +1 (850) 364 4421 — we’ll be glad to assist you further.
Sincerely,
Natalie
Customer Service team