Swiss Cuban CigarsReviews 352

Dear Mr. Koeller,
We hope you're having a good day.

We completely understand that you’d like additional information regarding the status of your shipment, and we’ll be more than happy to assist you.

Please be advised that our Warehouse Team has informed us that, unfortunately, your package has been seized by your local customs.
We sincerely apologize for any inconvenience this may have caused, as we understand the importance of receiving your packages in a timely manner.

We will be reaching out to you via email as soon as possible to provide further options regarding the situation with your order, always ensuring we uphold our 100% satisfaction guarantee and remain committed to assisting you.

We truly value your opinion, as it helps improve our services.
Thank you for your loyalty, and remember, you may always reach out to us through our Customer Service channels at [email protected].

Regards,
Delineth M.
Customer Service Team

Dear Mr. Berry,
Thank you for reaching out to us.

We completely understand your frustration, as we know how important it is to receive your packages in a timely manner.

Although our Warehouse Team does its best to avoid package confiscations and ensure all of our customers receive their packages, unfortunately, some local customs can occasionally complicate our delivery process despite our constant efforts.

This is why we understand the decision you made regarding your original order, and we have proceeded to fulfill your request.
We truly value your opinion, as it improves our services and makes us better as a company.

Thank you for your continued loyalty, and remember you can reach out to us through our Customer Service channels at [email protected], as we have a 100% satisfaction guarantee for all orders.

Kind regards,
Delineth M.
Customer Service Team

Dear Mr. Williams,

Thank you for sharing your feedback with us!

We are truly sorry to read about your experience, and we completely understand your disappointment and frustration. Please allow us to sincerely apologize for the situation and the discomfort caused.

We deeply value your opinion, as your feedback helps us improve our logistics and overall service. We regret that, despite our continuous monitoring of your shipments and the efforts of your personal account management to keep you informed, you have had to endure such a long delay. Unfortunately, as is sometimes the nature of international shipments, packages may be delayed or, in rare cases, lost by the local postal service. That said, we understand this does not lessen the impact this has had on you, and we take your concern very seriously.

Please rest assured that we will contact you directly through our customer service channels to follow up on your last shipment and take the necessary steps to resolve this matter. As always, we stand behind our 100% satisfaction guarantee, and our goal is to ensure you feel fully supported.

Thank you for being our valued customer—we truly appreciate your patience and understanding.

Sincerely,
Natalie
Customer Service team

Dear Mr. Joseph A.

Thank you for sharing your experience with us.

We are truly sorry to read that your shipment was seized by U.S. Customs and completely understand how disappointing this must have been for you.

Please be assured that we value your opinion greatly, as it helps us continue improving our services and the way we support our customers in such situations. We sincerely appreciate your trust and thank you for being our customer.

As part of our 100% satisfaction guarantee, we kindly invite you to contact us directly through our customer service channels by email at [email protected] or by phone at +1 (850) 364 4421. We have established purchase policies specifically designed to support our customers in any circumstance, including cases like this, and we will be more than happy to assist you further.

Sincerely,
Natalie
Customer Service team

Dear Mr. Sandbiller,

Thank you for taking the time to share your concerns with us.

We are very sorry to hear about the difficulties you experienced with your order, and we completely understand how frustrating this must have been for you.

Please allow us to kindly clarify that, following the delivery issue, we offered you the option of a reshipment—preferably to another destination to avoid further complications. However, as per your request, we proceeded with a cancellation. Your cancellation request was submitted on August 7,2025, and your refund was processed on August 12,2025. This information was shared with you via email on the same date.

Your opinion is very important to us, as it helps us continue to improve our services and customer experience. We truly appreciate your trust and thank you for being our customer.

As part of our 100% satisfaction guarantee, we kindly invite you to contact us directly through our customer service channels so that we may assist you further and provide any additional clarifications you may need.

Sincerely,
Natalie
Customer Service team

Dear Mr. Hamedi
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.

We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.

We regret that you are not satisfied with your order placed on 05/13/2025, specifically with the taste of the cigars and certain discrepancies in the printing on the bands.

We can assure you that all the products we sell are 100% authentic. We have been in this industry for more than 20 years, and so the trust from our customers is strong.

It would therefore be very helpful if you could contact us as soon as possible so that we can provide you with all the necessary answers and resolve this issue in the best possible way, and, if necessary, evaluate compensation.

We value and thank you for being our customer, and your comments are essential in helping us improve our service. If you have any questions or need further assistance with this matter, please feel free to contact us by email at [email protected] or by phone at +1 (850) 364 4421.

Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.

Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor

Dear Ms. Harrison

Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.

We are committed to ensuring your satisfaction and have reviewed this matter thoroughly.

We understand that, due to customs issues in the destination country, you may have received your order in June 2025.

Therefore, you requested an order cancellation, which is now being verified by the Management and Accounting Department.

We would have loved to resolve this issue in another way, but we understand your situation and look forward to having you back with us.

We value and thank you for being our customer, and your comments are essential in helping us improve our service. If you have any questions or need further assistance with this matter, please feel free to contact us by email at [email protected] or by phone at +1 (850) 364 4421.

Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.

Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction. Sincerely,
Isnela Solis
Junior Supervisor

Dear Mr. Dani E,

Thank you very much for sharing your feedback with us.

We’re truly sorry to read about your experience, and we completely understand your frustration and disappointment.

We understand how important it is to receive timely updates and tracking information, and we regret that this was not handled to your expectations.

Your feedback is incredibly valuable to us, as it helps improve our processes and customer experience. We truly appreciate you taking the time to share your concerns.

We would love the opportunity to assist you further. As part of our 100% satisfaction guarantee, we kindly invite you to contact our customer service team directly so we can investigate your case, provide accurate updates, and ensure a resolution as soon as possible.

Thank you for being our customer. We’re here to assist you and are committed to restoring your confidence in our service.

Sincerely,
Natalie
Customer Service team

Dear Mr. G,
Thank you for reaching out to us.

We deeply apologize for the delay with your order, as we understand the delivery expectations you have.
We were notified that your last order was unfortunately seized by the local customs.
As soon as we were informed, we immediately proceeded to resend it to you, we understand how frustrating this can be, especially when you're expecting to receive the product, and we're doing everything we can to fulfill our commitment to you.

We truly value your opinion, as it always helps us improve our services, and we appreciate your loyalty to our company.

Please remember, you can contact us through our Customer Service channels at [email protected] at any time for assistance with your orders, as we have a 100% satisfaction guarantee.

Regards,

Delineth M.
Customer Service Team