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We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Swiss Cuban Cigars Reviews Summary
The company enjoys a solid reputation among many customers for its extensive selection of authentic Cuban cigars, competitive pricing, and responsive customer service. Positive sentiments highlight the professionalism and dedication of staff, with many customers appreciating personalized support throughout the purchasing process. However, recurring concerns about delivery delays and issues with refunds indicate areas needing improvement. Some customers have experienced challenges with order accuracy and responsiveness during shipping issues, suggesting that while the company excels in product quality and customer engagement, it must enhance its logistics and return processes to ensure overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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My order was held up 2x as well as losing my rights to Global entry. There should be a disclaimer when ordering from you and the consequences that exist. You could have re packaged the items without and signs they were Cuban
I ordered $750. In cigars and they got confiscated not once but 3 times. I gave up trying to receive a 4th order and I still haven't received my money back. You go ahead and try and get your ordered cigars. After 3 months, I'm done. It's useless. Hey Cigar One or Swiss Cuban Cigars…… Please return my $750 I sent you almost 4 months ago. Now how can I give a company like this ANY stars?
Ok, minus (-) one star!
Dear Mr. Banner
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed your case.
We have checked our records and unfortunately, your original order (SW133854), placed in March 2025, was not delivered due to issues with local customs.
To address this, we issued two replacement orders in April and May 2025. This last order was recently shipped and is in transit to the destination country.
We are currently evaluating other shipping methods to minimize the risk of customs delays.
We greatly value you as a customer, and your feedback is essential in helping us improve our service.
If you have any questions or need further assistance with your case, please feel free to contact us by email at [email protected] or by phone at +1 (850) 364 4421. Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
I bought fake cigars from Swiss Cuban cigar website and I do not recommend dealing with them, because the cigars are fake.
Dear Mr. Alshammary,
Thank you for taking the time to share your experience with us.
We are truly sorry to hear that you have concerns about your recent purchase.
We understand how important it is to feel confident in the authenticity of your products, and we are here to help clarify any doubts you may have.
Your satisfaction is extremely important to us, and we deeply value your opinion as it helps us continue improving the quality of our service.
As part of our 100% satisfaction guarantee, we are fully committed to resolving any issues promptly.
Please contact us at [email protected] or call our hotline:+1 (850) 364-4421 with details of your concern and we will be happy to assist you.
Thank you once again for being our customer.
Warm regards,
Delineth M.
Customer Service Team
I've been lucky to get some great cigars from Swiss Cuban, my best deal was a box of 10 Partagas D No. 4 which avoided duty at the border so ended up around £15 a pop - absolute bargain!
First the positives... the communication and support team was fantastic. Anytime there was an issue, they refunded my purchase price or offered to ship new cigars. The challenge was getting a delivery. Two shipments were held up in customs, and finally I received my cigars about 2 months after I ordered them. The USPS didn't do their job, shocker. They sat at the USPS facility for a couple of weeks even though I tried to have the package re-delivered.
Quick to answer questions, extremely helpful quality and packaging of the cigars are unmatched.
I'm really happy with the support and cigars quality, too.
My only issue is the hughe number of mails I received with every order. Also I received everytime two mails with different account numbers in different countries. This should be organised better.
Independent of these things, I will going on with Swiss Coban Vigars
For my part and experiences with Swiss Cuban, they always persevere with delivery on my orders.
Over the past years I've never been let down no matter what transpires with an order delivery.
Dear Mr. Olivera,
Thank you for reaching out to us.
We’re truly pleased to hear that you’re satisfied with our services. It means a lot to know that we’re meeting your expectations!
We did notice the 1-star rating and wonder if it may have been selected in error, as your kind comments suggest a positive experience.
Either way, we sincerely appreciate your feedback, which helps us continue to improve our services.
Thank you for being a valued customer. We look forward to serving you for many more years to come.
If you have any further questions or concerns, please don’t hesitate to contact our Customer Service team at [email protected].
We proudly stand by our 100% satisfaction guarantee.
Warm regards,
Delineth M.
Customer Service Team
The brands and prices SwissCuban's have is uncomparable with any other similar shop.
Highly recommended to try for yourself.
Doesn't get better than a very good cigar and friends! Swiss Cuban Cigars delivered! Exceptional service to match the cigars
Good cigars and very good prices and fast delivery and good service 😘😘😘😘😘😘😘😘😘😘😘😘😘👌👌👌👌👌👌👌👌
Order was shipped and delivered promptly. Ramon Allones and Trinidad Reyes were delivered in perfect condition.
While having an order gone missing but reported to be delivered but not received. Maybe taken off of my porch. The folks at S. C. C. Were most understanding and considerate then went so far as to ship me a replacement order.
Impeccable service and genuinely nice folk.
Much appreciated Mike F
Once again I received exceptional service from the staff at Swiss Cuban Cigars! Cigars came in perfect condition!
Swiss Cuban is very easy to work with and delivery is always as ordered. The Account Manager, Oksana provides amazing customer service. Very responsive, follows up to make sure everything was ordered and delivered as expected. She is exactly what you would expect for world class service.
我在网站购买了很多次，很不错的服务和雪茄，期待能在网站上购买到帕特加斯盘蛇，三根雪茄卷在一起的那个，值得购买, 有时也有很多优惠，如果我遇到喜欢的，会选择购买，只是如果我想少量购买雪茄，会有一些昂贵，希望可以，针对地区有合适的物流费用，不过我从来没有被海关缴税，这很棒
Wonderful selection of fine Cuban cigars, great prices, fast shipping and great customer service. Highly recommend Swiss Cuban Cigars for all Aficionados.
Ordered cigars back in April. Two orders were confiscated and now two orders are missing.
The staff assistant helped me select some great medium Cuban cigars. Order was delivered on time and complete.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mr. Lee
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed your case.
We understand that both your original purchase (SW133906), created in March 2025, and the two subsequent delivery attempts could not be delivered due to issues with local customs. In accordance with your request, we have proceeded to refund the amount paid for the original order. We are continuing to study the issue of (Global Entry) to provide further advice to our customers as part of our after-sales process.
We greatly value you as a customer, and your feedback is essential to help us improve our service.
If you have any questions or need further assistance with your case, please feel free to contact us by email at [email protected] or by phone at +1 (850) 364 4421. Our customer service team will be happy to assist you.
We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor