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We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
The company enjoys a solid reputation among many customers for its extensive selection of authentic Cuban cigars, competitive pricing, and responsive customer service. Positive sentiments highlight the professionalism and dedication of staff, with many customers appreciating personalized support throughout the purchasing process. However, recurring concerns about delivery delays and issues with refunds indicate areas needing improvement. Some customers have experienced challenges with order accuracy and responsiveness during shipping issues, suggesting that while the company excels in product quality and customer engagement, it must enhance its logistics and return processes to ensure overall satisfaction.
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Ordered 8 different samplers over last few months. All in stock. All arrived in great shape. Average is 15 days to U.S.
Once again everything was perfect 👌. Thanks SCC!
Tuve muchas complicaciones que mi pedido, que finalmente fue reemplazado y llegaron luego 2 pedidos, y me aplicaron un descuento a uno de los 2, pero termine duplicando mi pedido original.
Independiente de la gran demora, los habanos llegaron en excelente estado y bien protegidos.
Great service and communication Always top quality products. Ready and willing to assist. You need to change this requirement of 100 characters. That's ridiculous.
Cigars were replaced with a new box at no charge after customs lost them! Class act!
Much appreciated!
I've loved all the various cigars that I've gotten over the years, however the shipping challenges, particularly with utilizing USPS. The tracking via USPS is sketchy at best.
Dear Mr. Josh M,
We hope you are doing great.
Thank you very much for your thoughtful feedback. We truly appreciate your kind words about the quality of our products — it means a great deal to us to know that you’ve enjoyed them over the years.
We’re genuinely sorry to hear about your experience with the shipping process. While USPS is often the most efficient option, we understand that tracking visibility can sometimes be inconsistent. Please know that we are always evaluating our logistics partners and exploring improvements to ensure more reliable delivery experiences for our valued customers.
If there’s ever anything we can assist you with directly, please don’t hesitate to reach out via email at info@swisscubancigars. Com or by calling us at +1 (850) 364-4421 — we’re always here to help.
Sincerely,
Natalie
Customer service team
They have replaced an order that did not make it to me. Lohanna is always very polite, professional, knowledgeble and a pleasure to talk to.
Everything about Swiss Cuban Cigars is meets my expectations! I have ordered from them several times, and I will gladly order again!
My experience with the company is amazing. I love the responsibility and affordability of great Cuban Cigars. Very responsible and all package are getting before of the schedule arriving time. Thank you.
Easy and safe to complete purchases, Communication back and forth with quick response.
Looking forward to a continued relationship.
The Cigar was the best! However, my previous order was confiscated by US Customs and had to fill out paperwork to forfeit the merchandise. Swiss did send me another order at no charge. (Which was awesome!) With the current régime in the US. I will not jeopardize my rights as a US citizen. So regretfully I will not be ordering any cubans. Partagas Lusitanias (Sample 3)
There was a shipping issue and it was handled very well. Will return in the future. I found my spot!
Every time I order the person who helps me at Swiss Cuban Cigars gives me first-rate service. I now have purchased 15 boxes and sampled about another 15. The ability to get sample packs is very nice. The cigars make it to me in excellent shape in about 10-12 days. I will also start buying non-cubans from them as well. They have made me a client for life.
Best prices, best products, what more can you ask for?
You have the best cigars in the world and they look good and smell good and taste great and I cut one in half and smoke it after breakfast and dinner for dessert thank you keep up the good work
I HAVE ALWAYS RECEIVED THE MOST PERFECT SERVICE THROUGH SWISS CUBAN CIGARS WITH ALL MY ORDERS OVER THE YEARS.
I had to figure out how to send the payment in the beginning, but once I did, it was smooth sailing after that, the product arrived in great condition and delivery was fairly quick
Very satisfied with the cigars, sadly UK import duties make it prohibitively expensive to order cigars any more. It is cheaper to fly to Europe and buy the cigars at the airport, stay a night or two and fly back. The duty was more than the cigars. Very sad.
I've always gotten great cigars from Swiss Cuban Cigars. Their customer service is top notch. Have never had a bad experience with them.
Timely response to questions and great care in tracking my order all the way to delivery. Addressed issues with my order before I had considered there could be an issue.
Recently made another substantial purchase from Swiss Cuban Cigars. I experienced a significant delay in shipping with this one, which in my experience is unusual, so I reached out to them. They investigated, got back to me fairly quickly, and made a replacement shipment immediately, which I subsequently received in a timely manner. Everything arrived in pristine condition and I remain a satisfied customer.


Estimado Sr. DÃaz:
Esperamos que tenga un excelente dÃa.
Muchas gracias por compartir sus comentarios.
Lamentamos sinceramente las molestias que está experimentando con la entrega de su pedido. Comprendemos completamente su frustración y le ofrecemos disculpas por la situación.
Tras revisar el estado de su envÃo, confirmamos que su servicio postal local está reteniendo el paquete mientras se completa el trámite de aduana. Nos pondremos en contacto con usted directamente para brindarle asistencia y las instrucciones necesarias para avanzar con el proceso.
Le aseguramos que nos comprometemos a brindarle apoyo hasta que su pedido se entregue correctamente. Agradecemos sinceramente su paciencia y comprensión.
Si necesita asistencia inmediata, no dude en contactarnos a [email protected] o por teléfono al +1 (850) 364-4421.
Atentamente,
Natalie
Equipo de Atención al Cliente