I have been shopping with Swimsuits For All, and their many related companies (Woman Within, Full Beauty, Roaman's, King Sized, Brylan Home, etc.) for years now. I swim a lot and purchase a LOT of suits. I have never once had a return problem until now. I purchased 3 swimsuits in the size I regularly buy. Every single one of them were FAR smaller than the same exact suit, same exact size as I had previously purchased. I sent them back for an exchange. Got the replacements: one of which was just as bad sizing wise. I returned that one for a store credit, which now I will never use. That was a month ago.

Today I received all three of the original suits back in the mail with a note saying that they were "old/worn merchandise" and were refusing the return... AFTER they had already charged me for and shipped the replacements. Called customer service wanting to know what the hell was going on. I was told that they recently changed their return policy from 90 days to 60 days, and apparently in the chaos of the holiday season I missed this new deadline by a couple of days. I own a retail store, it was December. It didn't occur to me to check and see if they changed their return policy. I was told by "Eric" that a lot of this has been happening, but too bad, nothing can be done. Oh, and "Sorry for the inconvenience."

I guess each and every time I make one of my many purchases from any of these companies, that I must thoroughly read every bit of their website to be sure they haven't changed their policies. I have been regularly buying about 80% of my clothing from these companies for about 10 years now. I swim about 4 times a week and go through bathing suits fast. I can't begin to guess the number of times I've recommended Swimsuits For All to people at the aquatic center. I'll be letting everyone one of them (some who started shopping with them) know that this is NOT a reputable company any more.

Great job Swimsuits For All! Not only have they lost a long time customer of ALL their brands, I will be canceling all of their branded credit cards and will be certain to spread the word that none of these companies can be trusted.

Don't shop here.

I used their BOGO coupon and expected to receive 2 swimsuits, but they doubled the price on my invoice instead of the suits and sent me one suit and said I got it at half price, though it was the price it was advertised at. They admitted all this on the phone, too, refusing absolutely to send me the second suit unless I paid as much again for it. I do think their suits are of decent quality, though I don't need the bra padding either, but they need to clean up their policies and realize that the other swimsuit companies are not using their dishonest pricing & coupon practices. If they have a BOGO coupon, I ought to receive 2 suits.

Absolutely terrible experience. I ordered a bikini using their own sizing charts. It was HUGE! After trying to return the bikini I was told that the entire product had to reach the warehouse and be processed under 60 days (an event that took two whole weeks). My order was processed and billed to me within 5 days so I am very certain they can process orders quickly. After trying to work with customer service reps and continue to gift them with my business I was told that they would not except the brand new, never been worn, piece for a return. Regardless that I was exchanging for another product of equal or greater value.
I WOULD NEVER DO BUSINESS WITH THEM AGAIN. They made the already crappy process of buying swimwear terrible.

I placed an order for an item. Less than 24 hrs later, that item was significantly cheaper. I emailed them to see if they would refund the difference. They emailed me back that the item I ordered was not the item I ordered. That I actually ordered two items that were significantly more expensive. What "customer support" was telling me was completely contrary to my order history on their website, the confirmation email, the charge to my credit card, and what I actually received. I couldn't even address the cost discrepancy because they could not get past the fact that I ordered what I said I did. Were they lying about my order on purpose so they didn't have to address the refund? Screenshot shows my order plain as day. Seriously, this is one of the worst companies I have dealt with ever, and I am a frequent online shopper.

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All reviews Footwear and Clothing Swimsuits For All 310
Swimsuits For All - MISSING GIFT CARD EMAIL CREDIT

2 hours ago
NOT RESOLVED
4.4
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0 comments
I WAS ISSUED AN ECARD IN THE AMOUNT OF $100.

I PLACED AN ORDER FOR $300. I RETURNED THE MERCHANDISE BECAUSE THE BATHSUITS DID NOT WORK FOR ME.

SWIMSUITS FOR ALL CLAIMS TO HAVE CREDITED THE ECARD IN AN EMAIL, HOWEVER, I RECEIVED NO SUCH EMAIL. I CAN SEE NO SUCH RECORD OF THE RETURN ON MY ORDER HISTORY, ONLY THE PURCHASE.

THEY ARE NOW SAYING THAT THE $100 CREDIT IS NOT TRACEABLE BECAUSE THEY PURGE THEIR RECORDS EVERY 90 DAYS - I HAVE NEVER HEARD OF SUCH A PRACTICE... IT IS RIDICULOUS!

WHAT A RACKET. I WONDER HOW MUCH MONEY THEY MAKE SCREWING CONSUMERS OUT OF CREDITS THIS WAY?

I THINK THIS POLICY MAY IN FACT BE ILLEGAL.
ZERO CUSTOMER SERVICE. VERY POOR POLICY!

Reason of review: Poor customer service.

Monetary Loss: $100.

Preferred solution: Full refund.

I ordered a one-piece suit that didn't fit and returned it using the prepaid label (SOP for most clothing sales websites), was charge $7.50 handling and issued a gift card. I tried one more time for a two-piece. I'm a D cup and the bra was padded (?), which I certainly didn't need, and the shorts had no privacy panel for use as a swimsuit bottom. I paid for this return so I could get a credit card refund, but they will only issue me another gift card, which I won't use. It costs $7.50 handling for each return and I'm pretty sure I'll never get a good fit from their suits. Have filed a dispute with my credit card company, but am pretty sure I'll be out $80.

When my order arrived, the products seemed nice but did not come close to fitting. I returned them using the attached return label. I order online from retailers often and the standard process is the retailer will give you a refund minus the shipping charges when you return using their label. Not so with SwimsuitsForAll. Instead, they give you a gift card. You have to search the fine print on their return label to find this out. Since my money was tied up in a gift card, I placed a second order. These items were far from fitting as well. I think the sizes are way off. I just called and asked how to return these items and get my original money back. They said that since I paid with a gift card, they will give me another gift card. They said had I asked for my money back after they gave me the first gift card, they could have given me the money back. But now that I used the gift card, they cannot do that. How on earth was I supposed to know that they do things differently than the dozens of other online retailers I have shopped with. I a furious. Their swimsuits do not fit and they are keeping my money.

Stay away from this site, they are awful to deal with. I am currently trying to get my gift card corrected for a return I made in May (It's July). They only issue an egift card for returns unless you want to pay return shipping and a restocking fee (which will cost you 8.99+plus additional fees). The gift card they issued, didn't work so I called them, they told me they didn't know why it was working and that they would issues a refund to my credit card... well that never came. I called 2 weeks later and said they couldn't do that and they would issue me a new gift card in 72 hours. That was a week ago, I emailed again and they issued me 1/2 of my refund stating that they already issued an egift card for a portion of that 4 weeks ago. I said that was a separate return, stop messing with my money. I am at a loss of over $40.00 at the current moment and every email and phone call I make is someone different. They play games, I am sick of it.

This company is a joke. I bought a swimsuit, didn't love it - returned it. It took 10 DAYS to get from Kalamazoo, MI to Indianapolis, IN. It arrived and then it took them days to even register that it was returned. Then it took them over a week to process the "e gift card" even though their website says 3 business days to be processed. During the time it took me to wait for the e-gift card, the swimsuit I wanted sold out. Fine. I picked a new one. It came and even though I ordered two sizes LARGER than my normal size, it was TINY. So I have to send a suit back AGAIN. Spoke to a customer service representative - and she agreed because of the inconvenience she would give me free over night shipping ( I was leaving for vacation #1 of 2 in 2 days). That was nice. Well, the day comes for me to leave and no swimsuit. I call and they said there was an internal billing issue (I know what it was - the customer service rep who placed my order over the phone didn't charge me tax, so I am sure it looked suspicious - but NOT MY PROBLEM!). The manager, maybe his name was John? I wrote it down but can't find it. He had no remorse whatsoever. I asked him for store credit, a refund - SOMETHING... and NOTHING. They have to have the item to process the return. So the swimsuit arrived after I left for vacation. I come home, open it up and the swimsuit bottom is there... but NO TOP. They sent a GIANT NIGHTGOWN. I am livid. I have never been so angry with a company. They have $156 of my money and I HAVE NO SWIMSUIT. This is failure provide the goods and services that are promised with monetary payment. I gave them a scenario: Say this is a restaurant. I order a burger and they bring out a burrito. The restaurant would not expect me to pay for the burrito. Do you want to know their reply? We are a swimsuit company, not a restaurant. WELL DUH. THAT'S NOT THE POINT. So now I have to return ANOTHER package to them and WAIT for my refund. This place is a JOKE. Do not buy. There are so many size inclusive brands now. Forget this place.

Absolutely horrible shipping and customer service policies. If you order standard shipping it takes 4-5 weeks to arrive. I placed an order on April 9 and paid for three day shipping. I leave on vacation April 21 and figured 12 days was more than enough time to receive my item with 3 day shipping for my trip. When I got the confirmation for shipping email it showed the suit would not be arriving until May 2, more than 3 weeks after I placed the order! I contacted customer service in which they emailed me a response saying they accidentally shipped it ground and would refund the shipping fees. That doesn't do me any good as I ordered the swimsuit for the upcoming vacation. I called customer service in which they said there wasn't a mistake it's just that they don't offer three day shipping to where I live which is hawaii. When I asked why she said because it is considered international. Are you serious? She said there wasn't a single thing she could do. No apology, no explanation, instead it was more of oh well too bad. I asked to speak to someone else in which her response was "everyone else will tell you the same thing". She finally got someone who said he was a manager and all he kept saying was "sorry but we can't give you a refund or do anything about it. Hawaii is international shipping." When I explained that I won't even be home when the suit arrives as I will be on vacation and no one will be able to get the package that should have been here tomorrow, his response was "can't you find someone to help you? There's absolutely nothing we can do. Three day shipping isn't available to hawaii because it's considered international shipping." Absolutely no help. If three day shipping wasn't available to hawaii why did they allow it as an option, why did they just ship the order standard without contacting me to inform me of their error and their policy and to see if I still wanted the item? I will never use them again. Their lack of professionalism in handling issues and concerns are the worst I have ever encountered with a company. I wonder if Ashley Graham knows about this scam and supports it? I will definitely stick with Venus Swimwear which is based out of Florida and gets me my product in two days.

Ordered two suits. Both too small. But not just one size too small, more like 3 sizes too small. Their sizing is completely off. And returning is a nightmare! They don't refund, they give you store credit. But the credit is only for the merchandise, not for the shipping. Two suits, and I'm out more money than I care to say with the exchanges. And their "customer service" is a joke! I can't believe they are still getting away with these deceptive practices. How are they still operating as a business?! Unreal.

I ordered a swimsuit and received an email two days later telling me my "order has been modified". When I called to find out WHAT this even means because the email explained NOTHING, I was told that my credit card declined because my shipping address didnt match my billing address. I reordered the item and was told that everything was good. Two days later, I received another email telling me my order had been modified... sigh... so I called emailed them telling them this has been a big hassle and now I was going to have to try to order the swimsuit yet AGAIN. I received an email in response telling me they are sorry for the "inconvenience and they hope I will shop with them again". Really, thats the best customer service you can offer? No thank you, I will take my business elsewhere. BIG HASSLE.