Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Swimsuits for All

Swimsuits for All

swimsuitsforall.com
swimwear, resort womenAge 19-25, 26-45, 46-60
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Women's swimsuits in sizes 4 & up. We make shopping for swimwear as fun as being in one. Save at swimsuitsforall today!


swimsuitsforall.com
+1 888-241-7946
USA
Swimsuits for All is part of FullBeauty Brands
Founded in 2004
Clothing item from Swimsuits for AllFashion apparel by Swimsuits for AllMerchandise from Swimsuits for All clothing lineSwimsuits for All fashion product

Business Highlights

General

Parent Company: FullBeauty Brands
Year Founded: 2004
Target Gender: women

Shipping

Shipping Cost: $6.99 - $25.99
Free Shipping: no
Shipped From: USA (New Jersey)

Returns

Return Policy: free
Return Instructions: all unused, unworn, unwashed, or defective merchandise may be returned
Return Cost: only for gift cards

Sustainability

Recycling Program: no

Product

Style: swimwear, resort
Body Fit: regular, plus size
Available Sizes: Women's (S, M, L, XL, XXL, 1X, 2X, 3X, 4X, 5X, 6X, 7X)

Customer Service

Support Channels: phone number, contact form
Support Phone: +1 888-241-7946

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Zip, Klarna

How would you rate Swimsuits for All?
grey stargrey stargrey stargrey stargrey star

Swimsuits for All Reviews Summary

The company has garnered a predominantly negative reputation, with customers frequently citing poor customer service and significant issues with order fulfillment, including delays and unresponsive support. Many reviews highlight frustrations related to returns and exchanges, often exacerbated by unexpected fees and misleading membership charges. While a few customers noted satisfactory product quality, the overwhelming sentiment reflects dissatisfaction with the overall shopping experience, leading to claims of deceptive practices. This feedback suggests a critical need for the company to enhance its customer service protocols and clarify its return policies to rebuild trust and improve customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
213
value
177
shipping
203
returns
171
quality
159

We monitor reviews for authenticity

Canada
1 review
2 helpful votes
Follow Joanne K.
Unfollow Joanne K.
Share Review
Report Review

Canadians Beware... Do not order here!
Canadians beware... do not order from this company! I ordered swimwear and cover-ups from them on December 30,2019. I paid international priority express shipping cost. The order never arrived and after contacting them three times, finally on January 17, they said the parcel never left the USPS receiving in Chicago, never went through customs and must be lost. They did reimburse me, but now my vacation is 4 days away and what do I wear to the beach next week? Well, that is not their problem, apparently. They will not send a replacement by courier, they will do nothing. Very poor customer service. Will never use this company again.

Date of experience: January 17, 2020
Magali R. — Swimsuits for All Rep
over a year old

Hi Joanne, my name is Corinne; I am a Customer Service Specialist with SwimsuitsForAll. I am very sorry you did not receive your order. We are unable to send replacement orders. Once a refund is issued for a lost parcel, the customer may re-order. We appreciate your concerns regarding this policy, and I will be sure to share your feedback with our team.

Wyoming
1 review
7 helpful votes
Follow Beverly B.
Unfollow Beverly B.
Share Review
Report Review

In July of last year I purchased swimwear from Swimsuitsforall.com. The product didn't last even 6 months with the fabric being defective, even though I paid over $100 for the swimsuit. The company will not stand behind their product and keeps with their line that the product can only be returned or exchanged in the first 60 days after purchase. Stay away from the company! I wished I would have looked at reviews before purchasing from them.

Date of experience: January 13, 2020
Missouri
1 review
1 helpful vote
Follow Orena M.
Unfollow Orena M.
Share Review
Report Review

I should have read previous reviews on this company. They are horrible they are scammers me where stay away. There shoots are junk your customer service is horrible they charge and outrageous shipping charge and they are rude and hateful on the phone they make promises on their emails and do not follow through. I am embarrassed ashamed and pist off that I wasted all of this money on this company due to my lack of and entelligence to read reviews O and my latest news is they are not BBB accredited stay away junk junk junk

Date of experience: January 3, 2020
Magali R. — Swimsuits for All Rep
over a year old

Hello Orena, my name is Corinne; I am a Customer Service Specialist with SwimsuitsForAll. I'm very sorry for the poor experiences you had. Please feel free to email me directly at [email protected] with details regarding the issue. I'd be happy to see how I can help.

District of Columbia
1 review
0 helpful votes
Follow Karen S.
Unfollow Karen S.
Share Review
Report Review

After being a repeat customer from this company, I will no longer order anything from this company again. After ordering a coverup for 50% off, not 24 hours later the same coverup was advertised as 60% off. After calling customer service, they refused to cancel my order, saying that it had already been processed. If I return the coverup and purchase the same coverup at the reduced discount, I will need to pay a restocking fee! Ridiculous! All they had to do was credit my account the difference. I will never order from this company again plus the many friends that I have raved to about this company, will now hear a much different story. DO NOT PURCHASE FROM SWIMSUITS FOR ALL!

Date of experience: December 1, 2019
Wisconsin
1 review
0 helpful votes
Follow Marcia M.
Unfollow Marcia M.
Share Review
Report Review

They have Zero Custome Service. ZILCH! If you order and need to return be sure to pay for your own return label so you can track it!

Date of experience: November 17, 2019
New Hampshire
2 reviews
0 helpful votes
Follow C M.
Unfollow C M.
Share Review
Report Review

DO NOT BUY!
September 19, 2019

I have purchased several items for Swimsuits for all and will NOT be buying vendor again! The convenience of having a swimsuit delivered and try on at home is not worth the time and energy to receive a refund when returned. Unless you review your credit card statements to watch for the reimbursement you will not be repaid. I had to call three times to be told my reimbursement to my credit card would be received in 10-14 days. Last call stated 2-3 days and I still haven't received it. The time spent trying to receive the refund out ways any benefit of home delivery.

Date of experience: September 19, 2019
Australia
1 review
0 helpful votes
Follow Cecilia M.
Unfollow Cecilia M.
Share Review
Report Review

Do not order!
August 27, 2019

Order was cancelled for no reason. Customer service department is a joke, the rep said he hates his job. I do alot of international shopping and have never come across such a poorly run company. They do have nice looking swimsuits but I will never order from Swimsuitforall ever again.

Date of experience: August 27, 2019
Illinois
1 review
0 helpful votes
Follow Katie E.
Unfollow Katie E.
Share Review
Report Review

I don't normally write negative reviews... but feel compelled to share my experience here. I ordered 5 pieces (2 bottoms, 2 tops, and a coverup). All but 1 bottom were good. I called to see about an exchange on the one piece. Could not get through to anyone so I completed the online inquiry and explained my situation. I quickly received an extremely confusing response. Return/exchange policy is unclear on the packing slip as well. I tried following the instructions that were sent to me which basically involved: complete a whole new order, use a coupon code for free shipping, and then when they receive the original package, they will send the exchange and refund what they were going to charge my account for the replacement (weird). I thought ok, something doesn't seem right so I called. Spoke to a customer service representative who was clearly more confused than I was. She told me to send it back, then S4A would issue a credit to my store account. When the credit hit, I was supposed to place another order and then they would send me a replacement bottom. It makes NO sense, an exchange should be one transaction not two and it shouldn't take another month to get my damn suit. Totally ridic! I told the service rep it would be easier and less painful for me to butcher myself to fit into the suit. UGH. I kid... but this is an example of how poor the customer service is. And then she added that it is a confusing process and they are trying to work to change it and basically told me to have a nice day and hung up.

Date of experience: August 15, 2019
Magali R. — Swimsuits for All Rep
over a year old

Hi Katie, we're very sorry for the poor experience you had and the frustration regarding our exchange process. An exchange order is shipped as soon as it is placed and processed. Then, the refund is issued back to your original method of payment once the return is received. If you need any additional help, please feel free to contact us at [email protected]

Washington
1 review
3 helpful votes
Follow Summer C.
Unfollow Summer C.
Share Review
Report Review

The return policy is bogus. I was charged for using their return shipping label and then charged for the refund to my PayPal account. Total of $17 in charges for a return. I wish I had read reviews before I ordered from this company.

Date of experience: August 5, 2019
Maine
2 reviews
5 helpful votes
Follow Sarah L.
Unfollow Sarah L.
Share Review
Report Review

I ordered four swimsuits to try and none of them fit because they were actually too big in the bust, and that seems to be standard or each one-piece (I'm a size 10/12,36C for reference). It was SO expensive to send the suits back, and then the company shipped one back to me without refund because it was allegedly damaged and sent back after the maximum return date permitted. I sent that suit with the rest, and it was in the same condition it was sent to me--all I did was try it on at my house, see it didn't fit, and I packaged it up and sent it back. These suits are too expensive to risk trying them on at home, only to be stuck with them even if they don't fit. Don't bother.

Date of experience: August 3, 2019
Magali R. — Swimsuits for All Rep
over a year old

Hi Sarah, my name is Corinne; I am a Customer Service Specialist with SwimsuitsForAll. I'm very sorry for the frustration you experienced. Please email me directly at [email protected] with your order number and I'd be happy to further look into this

Ohio
1 review
1 helpful vote
Follow Lori R.
Unfollow Lori R.
Share Review
Report Review

Terrible Experience
July 30, 2019

The chlorine resistant suit I purchased is totally faded 90 days after buying it. I only wore it 2 or 3 times a week and rinsed it in cold water after every use. This company will do nothing to make it right because it's past 60 days. I guess the don't care about keeping their customers and don't care that they sell inferior products.

Date of experience: July 30, 2019
Canada
2 reviews
1 helpful vote
Follow Kari M.
Unfollow Kari M.
Share Review
Report Review

If I could give this company less than one star I would. I placed an order with them on July 3,2019. I was sent an email stating that my order was shipped. So obviously, I was excited and tried to track the order from their site. However, I kept (and still keep) getting an error, and unable to track the package. I emailed customer service, hoping they could tell me where my package was... but got an email (from what I assume is NOT a real person) stating that most International orders are received in 15-18 days. Well, its been 17 business days, and I still DO NOT have that order, nor am I able to track this order.

I also emailed about a price adjustment since one of the swimsuits I ordered went on sale, and they replied a whole day later, when it was already gone. Then when I replied sending screenshots of the swimsuit being available when I looked at it, asking for them to price adjustment, as it was still available when I'd emailed them... they didn't ever get back to me (since I'm assuming its automated messages that are being sent out).

I have yet again sent them another email regarding my order... and being unable to track it... but am waiting on a reply. If I do not receive my swimsuit by this Friday... I am getting PayPal involved.

Would warn everyone to stay far away from this terrible company.

Date of experience: July 17, 2019
Virginia
1 review
0 helpful votes
Follow Marie W.
Unfollow Marie W.
Share Review
Report Review

Returns are a joke
July 16, 2019

I purchased 4 bathing suits and a cover-up from this site. I returned three bathing suits. They refunded me for one bathing suit and sent the other two back saying they were used/worn - they both still had tags on them and were in the exact condition they came in, considering, I sent them back the day after they were received. I have emailed them repeatedly and get very responses which have nothing to do with my email.

Date of experience: July 16, 2019
Colorado
1 review
1 helpful vote
Follow Shelly Z.
Unfollow Shelly Z.
Share Review
Report Review

I placed my order late on a Monday- not a holiday or special workweek. The order shipped out of swimsuits for all on Wednesday. My math would indicate three day shipping that I paid for would land the order On Friday. It's scheduled to arrive Saturday at my business rather than Friday. Business is closed Saturday so I won't get it till Monday and I leave for a trip Monday. I asked Carlos at Swimsuits 4 All for help. He told me it's on schedule and there is nothing he can do. Awesome customer service is a thing of the past. Businesses need to quit complaining that Amazon is ruining retail. Retail is ruining retail by not doing what they say they will do. If I ordered from Amazon on Monday I would have HAD it by Wednesday at NO EXTRA charge!

Date of experience: June 28, 2019
Missouri
3 reviews
4 helpful votes
Follow Jacquelyn S.
Unfollow Jacquelyn S.
Share Review
Report Review

All the negative reviews about this website are completely true. They make you falsely believe you can return items for a refund but that isn't true. The swimsuits are not true to size so when you get them and find out they are cheaply made and are falling apart right out of the package and they don't fit you believe you can just use the label and return them. That isn't true. Do not use their label. Go spend $12 at UPS and get the tracking information for your package because they will scam you right out of your money if you don't. Customer service is rude and this is a terrible company. I will never order from here again. You can buy better quality swimsuits, that will fit you, get them a lot sooner, not pay for shipping or return shipping, and be satisfied with your purchase and your experience at other reputable company websites, but I cannot say that about this one.

Date of experience: June 25, 2019
Texas
1 review
1 helpful vote
Follow Kimmothy C.
Unfollow Kimmothy C.
Share Review
Report Review

The swimsuit sizes don't match the size chart, the return process is confusing. The customer service is worse. I had to send messages twice and call just to finally get word from their "specialists" that the sizing fluctuates and I just needed to figure it out.

I wrote a longer review, but it got deleted. I have nothing good to say, but I do have a gift card and a months worth of customer service horror stories. Don't buy.

Date of experience: June 11, 2019
California
1 review
1 helpful vote
Follow J Z.
Unfollow J Z.
Share Review
Report Review

They shipped the wrong item, and refused to correct the mistake that they made. They charged me to correct their mistake and then refused to refund the money as they promised they would when they charged me wrongfully. They are evil, they are shady and they unethical and not to be trusted. DO NOT EVER BUY FROM THEM EVER!

Date of experience: June 7, 2019
Magali R. — Swimsuits for All Rep
over a year old

Hi JZ, my name is Corinne; I am a Customer Service Specialist with SwimsuitsForAll. I'm very sorry for the error in shipment and the frustration you experienced. Please email me at [email protected] with your order number and I'd be happy to further help

Illinois
1 review
1 helpful vote
Follow Carol P.
Unfollow Carol P.
Share Review
Report Review

Purchased a chlorine resistant 2 piece swimsuit. Used 6 times in 2 months. Color is completely faded. Called company to explain situation. Told I had 60 days from time of purchase to exchange. Did not receive swimsuit until 10 days after purchase. They used every excuse possible to disallow any type of customer satisfaction.
Told me that swimsuit is not chlorine impervious! Offered to sell me another swimsuit, same price, but would waive shipping. No thanks. DO NOT ORDER FROM THIS COMPANY!

Date of experience: June 5, 2019
Israel
1 review
0 helpful votes
Follow Michelle M.
Unfollow Michelle M.
Share Review
Report Review

SCAM SCAM SCAM!
May 6, 2019

They don't ship! Even if they say they will, I paid extra for fast shipping and nothing!
No money
No swimsuit
No service
Nothing! $#*! service $#*! company!
DO NOT BUY!

Date of experience: May 6, 2019
Magali R. — Swimsuits for All Rep
over a year old

Hi Michelle, my name is Corinne; I am a Customer Service Specialist with SwimsuitsForAll. I'm very sorry for the frustration you have experienced. Please send a message with your last name, order number, and email address so I can look into this.

California
1 review
3 helpful votes
Follow Giovanna D.
Unfollow Giovanna D.
Share Review
Report Review

Shady Company
April 13, 2019

This was my review taken down from their website because it "included shipping issues": I was so excited because it looked so great on Ashley Graham! I bought a size 12 and usually I am a medium/large so I assumed it would be okay, this thing barely covered my boobs and the strings that look cute on the side are too short, they don't get to dangle on the sides like it shows on the picture. Also, the material felt off, when I started to put it on it stretched a bit and it sounded like it was going to rip. This thing cost me almost $100 including shipping, yes it arrived early which was great, but the packaging came damaged, almost like burned. I am sorry but if I am paying$100 for a swimsuit and expedited shipping it better at least come bubble wrapped. It didn't, it came in a melted bag. While I am looking at returning it, it says in small letters that for a return you need to pay for your own label, of you can use theirs but they will give you a e-gift card and still deduct $7.50 from it. WHAT? So amazing, I pay my shipping here and back for an item that is obviously not as promised, so much for "easy returns." The least they could have done is payed for the return shipping. I basically wasted $30 dollars on this little experience and didn't even get to keep the swimsuit because of how awful it was. I am not buying from this company again, which is a shame because I was trying to embrace it's body positivity! I am sticking with Torrid, thank you.

Date of experience: April 13, 2019