I ordered two swimsuits ahead of time for a trip I was taking. I received my order and only one swimsuit was there and the other item was completely wrong size, item, color etc. I called hoping to expedite the missing swimsuit, I was told that wouldn't happen, they also couldn't just ship out the missing item, I had to reorder it. The only compensation she would give was $9 out of the $24.98 shipping fee. I was so disappointed! I like their products they have to offer and wanted the other swimsuit, but I wasn't about to pay more shipping and wait 2 weeks. If I had gotten a different and kinder response from Customer support I would have been inclined to buy more from them.

I ordered over $100 in swimsuits on 3/28. They were shipped on 4/9 with an arrival date of 4/14. I still haven't received them. The last update on the tracking # is on 4/10 from Atlanta. I tried contacting customer service just to get a blanket response of delays in shipping. 2 months is completely unacceptable to still not have received what I have already paid for.

HORRIBLE CUSTOMER SERVICE EXPERIENCE FROM START TO FINISH!
Ordered in April, received the wrong size top in May. Mailed item back immediately. Incompetent customer service staff. I ordered from this company for years and this one experience will allow me to NEVER EVER order from the company AGAIN. I will also make sure others DO NOT! REMOVE ME FROM YOUR MAILING LISTING NOW. Thank you for ruining my group birthday trip of matching swimsuits. Your customer service team $#*!ing sucks!

In regards to trying to use credit Feb. 2021. In late Nov 2018 I ordered four different swimsuit sytles in hopes that one or all would fit for a vacation. Unfortunately only 2 of the 4 fit. After looking at their return policies I was going to get very little back with return shipping (for each suit), etc. I opted for their "Never Expires" credit instead and returned them. In February of 2021 I went to place an order and it said my credit which was in the form of an E-Gift Card that "NEVER EXPIRES" was "Not Found". I called Customer Service and they were of no help at all! She was very smug and first told me I shouldn't have waited so long (2 yrs and 1 month). Insisting I wanted them to look into where my credit had gone she put me on hold for a minute and then tells me that after 3 years of nonuse they are dumped from the system and sent to the govenment as unclaimed funds. After I hung up I realized it hadn't been 3 yrs, it was 2 yrs and 1 month (rcvd credit 12/27/18). So I have been searching weekly to find my unclaimed funds and nothing! I sent them an email 6 weeks ago asking where my money is, received an email stating they received it and would be responding back and nothing. Looks like I am out $92.00 and they have doubled their money by selling the suit twice. FRAUD.

SERVICE and Customer Service is below 1 star (yeah! I said what I said) and the Customer Service Rep GINGER was Rude! Could use a lot more training. BY NOW... companies should have worked out the kinks on deliver STOP using the PLAN-DEMIC as your excuse to process things timely... Need a bathing suit in 20-30 day this co. Will be right up ur alley... but the promise of 7-10 days is a joke... they definitely lost a good Customer

Purchased from this site, wore the suit for less than 5 weeks. It completely faded & stretched so it can't be worn. They refuse to stand behind their product. Will not exchange or give credit. Do NOT recommend!

Customer service sucks. Over priced. Waited forever for my suit only to find out sizing is way off. 12.99 for shipping an took so long. The bottoms are horrible quality. An if I don't exchange I'm stuck eating the shipping. Never again. I Don't recommend this company

MULTIPLE ORDERS, transactions buying or returning takes WEEKS, not days. Any transaction has a $9.99 shipping fee attached. Wound up costing me for an extra suit(in fees).
Customer service in staffed by persons with no ability to do anything.
NEVER, EVER PURCHASE A SINGLE ITEM..

When I placed my order, the site stated shipping would be 7 to 14 days. A week later it had not shipped yet so I called to see if I would get it by June 10th (which is over 3 weeks from when I placed my order) and the rep said I would not have it till the 14th. I explained that I'm going on vacation on the 11th and would like to cancel the order. She said she nor a manager could cancel the order but she can request a return label. What? So they would rather pay shipping two ways instead of canceling the order. This company needs new management! I wish I had read all these horrible reviews before ordering.

Is this place a joke? I ordered two swim tops nine days ago and they have still not shipped them. Many unanswered emails. Called twice. First operator said they pulled it already so I can't cancel the order even though it's not shipped. Second operator, a male who sounded like a robot just kept saying he is so sorry. He also said you only have one hour after purchase to cancel. I never read that anywhere. After reading the reviews I realize the joke is on me because even if I receive the tops they will probably be very poor quality. This company needs to be investigated. Don't take a chance! I am going to try to find out how to report them. WILL NEVER EVER ORDER AGAIN! I GUESS THEY ARE CROOKS WHO STEAL YOUR MONEY!

I ordered and paid for expedited, Super Fast Shipping which "Will arrive within 2 business days if ordered by 3 pm (Eastern)." I received my confirmation email on Wednesday at 10:52am. My package will not arrive until Monday, May 24 which is after I leave on my vacation. NO WHERE did it state that there would be this delay. I did get a pop-up stating that not all items (specifically, the free gift) would be available to ship that quickly. I would have gone to a brick & mortar store had I been honestly informed. I have been a customer for years and referred many friends and family members. No more. I will return the 3 swimsuits I purchased as soon as I return from my vacation and never order again from Swimsuits For All. In addition, the customer service representative was rude and continually talked over me.

Horrible experience, cheap product and even worse customer service... hold time forever, no help, do not respond to emails, phone calls or messages. Would never buy from here again. If I wanted Walmart quality I would have bought from them.

I cannot not emphasize enough… DO NOT, I repeat, DO NOT ORDER FROM THESE LOSERS. They will, "oh your order shipped this morning". It didn't. I contacted the company to cancel the order advised them I would refuse any order that arrived at my door and that I would be contacting my credit card company. I sent the letter to the address provided on their website the same day, May 5. NO RESPONSE. NONE.

Then I see they have changed my credit card on May 12. Seven days AFTER IT SUPPOSEDLY SHIPPED and, well all know, they don't ship BEFORE they process the charge. So lies, lies, lies. These are coming from CHINA and the orders must be placed by smoke signal for the length of time it takes just to get the order processed, then another 12 - 14 days shipping on top. OH PLEASE! HOWEVER, I have received two catalogs since placing the order on April 26th but no swimsuits. UNBELIEVABLE.

The Customer service rep which is a contradiction in terms and such a joke, talked over me the entire time as did the Supervisor I spoke with today in an utter rage. That's their ploy talking over you. These people are rude, discourteous and incompetent. They DO NOT CARE ONE BIT ABOUT YOU, YOUR ORDER, OR YOUR OPINION. ALL THEY WANT IS TO SEPARATE YOU FROM YOUR HARD EARNED MONEY AND THEN DISPUTE RETURNING IT TO YOU BECAUSE THEIR SERVICE/PRODUCTS AND SIZES ARE CRAP.

Clearly they are unconcerned about their business reputation because there will be just another sap down the road who will bite.

I am BEYOND enraged.

AGAIN… DO NOT BE A SAP - DO NOT ORDER FROM THIS COMPANY.

CONSIDER YOURSELF WARNED.

Takes forever to get your order. Takes forever to process a return and unless you pay $9.95 you only get a gift card back. Customer service is a joke. Everything "is through the ware house so they can't actually help with anything. I had such high hopes but I will never shop there again. Guess I'm going to have to eat the gift card.

Horrible, horrible customer service! Do NOT order from this company! Week four and my order has still not shipped, they refuse to issue a refund, and refuse to tell me when I'll receive my order. Then, they tell me when I eventually get my order, I won't be reimbursed for shipping. And now I was just notified my order is on backorder. This is all a joke! Second day in a row attempting to talk to a manager and still on hold after an hour and 36 minutes.

So I placed an order 2 weeks ago and couldn't get through when prompted to check the status of my order. Each time I called in I would immediately get a recording that no one was available to take my call but you know what? When I called to place a NEW order I got right through to someone named Paula, isn't that funny? They can't fulfill the orders they already have but they have people on standby to take MORE orders when they can't even get out what's in their system! Absolutely PATHETIC! I'm not one to write reviews so for me to do this means a heck of a lot! As you can see from their review rating, I would suggest going to one of their competitors instead, I know I am!

I ordered 5 bathing suits and spent well over $300 with Swimsuits for All. It has now been 3 weeks since I ordered and my order still hasn't even been shipped. I have sent several emails with zero response and I spent 1 hour and 50 mins on hold with customer service and someone answered and then hung up on me. I feel like I have spent a lot of money and received nothing! I wouldn't recommend doing business with Swimsuits for All and will never purchase anything from them again. I am going to have to go through PayPal to try and get my money back since no one will answer me from here.

Ordered for vacation on May 4, still have yet to receive after paying A TON for shipping to get here in 7 days due to leaving for Florida on May 21st! I called for a refund but Customer Service stated only can refund once I've received... whenever that may be! They state due to Covid 19 blah, blah, that was a great and understandable excuse last year! Everything is back up and running and there are zero excuses that they can't ship a swimsuit out in the last 12 days! Plus zero refunds on shipping! Do NOT buy from this company, such a joke! I should've read reviews before purchasing, won't happen again! Even in my conformation ema states will arrive within 7 to 14 days. I paid for the 7day, but even 14 would have been before my trip!