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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Texas
1 review
0 helpful votes
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Great website
July 9, 2020

Great website to buy/sell gently used and functional tech. I trust this website and its moderators that makes me confident with each transaction.

Date of experience: July 8, 2020
Georgia
1 review
0 helpful votes
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Safe and easy
July 9, 2020

I sold an iphone on swappa.com. It was easy and I felt safer when the buyer is verified. They verify the buyers and sellers profile and their products. Staffs is helpful when needed. It makes a safe environment to buy and sell your phones or tablets.

Date of experience: July 8, 2020
New York
1 review
0 helpful votes
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My first sell on Swappa was great! It was easy to do and with in a few days of posting my device online, i got a buyer! Everything was simple to do and i Donald have any bad remarks about Swappa.

Date of experience: June 29, 2020
South Carolina
1 review
0 helpful votes
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This is a trusted, simple and reliable marketplace to sell a mobile device or computer. I have been using the website for years and have had a consistent and pleasant experience. I would highly recommend this website instead of Amazon or Ebay when selling electronics.

Date of experience: June 26, 2020
California
1 review
2 helpful votes
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I broke my phone and decided to use swappa... I bought a phone and the seller used a new scam where he puts the wrong shipping address on the package being sent and has it returned to him and keeps my money. Swappa sends it to PayPal and PayPal says if there's a tracking number... the fraudulent merchant keeps both the money and the package! NEVER BUY FROM SWAPPA! Swappa.com is allowing cyber fraud!

Date of experience: June 18, 2020
Kentucky
1 review
11 helpful votes
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Phenomenal resource
June 17, 2020

I've used Swappa for years. It's hands down the best place to sell your new and used phones. In my experience, customers are understanding and great to work with. Swappa support team is extremely prompt whenever I've had an issue. Absolutely recommend Swappa!

Date of experience: June 17, 2020
California
4 reviews
3 helpful votes
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I found here some really cool and authentic products at low prices! So happy with the service, thank you!

Date of experience: June 16, 2020
New Jersey
1 review
13 helpful votes
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I overall had a great experience selling on Swappa. Customer support was excellent and very prompt with emails, and I was easily able to communicate with my buyer. I wish there were shipping options within the site like eBay has, instead of me having to ship through PayPal instead. Otherwise, excellent site and I love that they have less seller fees than eBay.

Date of experience: June 14, 2020
Texas
1 review
0 helpful votes
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Satisfied Customer
June 10, 2020

I have purchased several phones through SWAPPA starting in 2016. I have only had one negative experience with one of my purchases, but it was quickly remedied and refunded on the defective phone. This is the ONLY way I will purchase a refurbished phone.

Date of experience: June 9, 2020
North Carolina
1 review
0 helpful votes
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I was sceptical about by purchasing phones on this website not knowing if I would get ripped off but I'm very proud of my purchases!

Date of experience: June 8, 2020
New York
2 reviews
0 helpful votes
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Great experience
June 5, 2020

Everyone on Swappa is very efficient and timely to and questions or problems. People I have ordered from have all delivered the products wrapped completely safe and functional.

Date of experience: June 4, 2020
Washington
1 review
16 helpful votes
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Ordered a phone. Did not work when received. Tried to work with seller & Swappa to resolve issue. Spent $80 on phone, refunded $68, charged $12 to return phone to seller. So I have no phone and it cost me $24. Really sad and will never use Swappa again.

Date of experience: June 2, 2020
California
1 review
14 helpful votes
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My First Choice
June 1, 2020

When it comes to purchasing iPads I've been very pleased with the ones I've gotten thru Swappa. My recent buy came after checking eBay and Craigslist simultaneously. I know comparable ones may be available for a better price I didn't find anything at the time.

Date of experience: May 31, 2020
Colorado
1 review
0 helpful votes
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I felt so much better using Swappa than I have ever felt using eBay or Facebook marketplace. One buyer asked if they could do a local sale (where I meet in person) but Swappa stepped in and said it's not advisable which I really appreciated.

Date of experience: May 28, 2020
Florida
1 review
0 helpful votes
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Good site
May 28, 2020

Service is good and helpful. They are available to help with things when things go wrong and to help the process of purchase and sales go smoothly.

Date of experience: May 27, 2020
Washington
2 reviews
0 helpful votes
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This is my favorite company. Swappa makes my life easier every day. I am so glad to find you! I am your loyal customer!

Date of experience: May 27, 2020
Michigan
1 review
0 helpful votes
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About average
May 24, 2020

Shipped right away, even during the shutdown, but used usps and shipping took 18 days. I was surprised the charger was not included. Should have read the fine print.

Date of experience: May 23, 2020
California
1 review
13 helpful votes
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Fourth transaction with Swappa. Painless and quick with good communication. Seller was certified by Swappa and item was exactly as described and shipped promptly. When I was ready to sell my phone, listing was a breeze with easy to follow directions. Next phone = Swappa. Thanks!

Date of experience: May 23, 2020
Oklahoma
1 review
9 helpful votes
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Swappa made it really easy to find the phone I wanted at half the retail cost, in near mint condition, and with extra accessories that are useful.

Looking at another tablet next.

I recommended Swappa years before I actually used it.

Took my own advice, finally. Glad I did.

Date of experience: May 23, 2020
Kentucky
1 review
17 helpful votes
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I commented on a post of an iPad 7th gen sealed in box 32 gen WiFi for $335 instead of $329 brand new on apples website that I didn't understand why he was selling it for more. Then a staff, Heather K, told me that my comment was somehow inappropriate and removed it. That guy selling the iPad is scamming and she is letting them get away with it! That isn't normal!

Date of experience: May 19, 2020

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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