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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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Great website to buy/sell gently used and functional tech. I trust this website and its moderators that makes me confident with each transaction.
I sold an iphone on swappa.com. It was easy and I felt safer when the buyer is verified. They verify the buyers and sellers profile and their products. Staffs is helpful when needed. It makes a safe environment to buy and sell your phones or tablets.
My first sell on Swappa was great! It was easy to do and with in a few days of posting my device online, i got a buyer! Everything was simple to do and i Donald have any bad remarks about Swappa.
This is a trusted, simple and reliable marketplace to sell a mobile device or computer. I have been using the website for years and have had a consistent and pleasant experience. I would highly recommend this website instead of Amazon or Ebay when selling electronics.
I broke my phone and decided to use swappa... I bought a phone and the seller used a new scam where he puts the wrong shipping address on the package being sent and has it returned to him and keeps my money. Swappa sends it to PayPal and PayPal says if there's a tracking number... the fraudulent merchant keeps both the money and the package! NEVER BUY FROM SWAPPA! Swappa.com is allowing cyber fraud!
I've used Swappa for years. It's hands down the best place to sell your new and used phones. In my experience, customers are understanding and great to work with. Swappa support team is extremely prompt whenever I've had an issue. Absolutely recommend Swappa!
I found here some really cool and authentic products at low prices! So happy with the service, thank you!
I overall had a great experience selling on Swappa. Customer support was excellent and very prompt with emails, and I was easily able to communicate with my buyer. I wish there were shipping options within the site like eBay has, instead of me having to ship through PayPal instead. Otherwise, excellent site and I love that they have less seller fees than eBay.
I have purchased several phones through SWAPPA starting in 2016. I have only had one negative experience with one of my purchases, but it was quickly remedied and refunded on the defective phone. This is the ONLY way I will purchase a refurbished phone.
I was sceptical about by purchasing phones on this website not knowing if I would get ripped off but I'm very proud of my purchases!
Everyone on Swappa is very efficient and timely to and questions or problems. People I have ordered from have all delivered the products wrapped completely safe and functional.
Ordered a phone. Did not work when received. Tried to work with seller & Swappa to resolve issue. Spent $80 on phone, refunded $68, charged $12 to return phone to seller. So I have no phone and it cost me $24. Really sad and will never use Swappa again.
When it comes to purchasing iPads I've been very pleased with the ones I've gotten thru Swappa. My recent buy came after checking eBay and Craigslist simultaneously. I know comparable ones may be available for a better price I didn't find anything at the time.
I felt so much better using Swappa than I have ever felt using eBay or Facebook marketplace. One buyer asked if they could do a local sale (where I meet in person) but Swappa stepped in and said it's not advisable which I really appreciated.
Service is good and helpful. They are available to help with things when things go wrong and to help the process of purchase and sales go smoothly.
This is my favorite company. Swappa makes my life easier every day. I am so glad to find you! I am your loyal customer!
Shipped right away, even during the shutdown, but used usps and shipping took 18 days. I was surprised the charger was not included. Should have read the fine print.
Fourth transaction with Swappa. Painless and quick with good communication. Seller was certified by Swappa and item was exactly as described and shipped promptly. When I was ready to sell my phone, listing was a breeze with easy to follow directions. Next phone = Swappa. Thanks!
Swappa made it really easy to find the phone I wanted at half the retail cost, in near mint condition, and with extra accessories that are useful.
Looking at another tablet next.
I recommended Swappa years before I actually used it.
Took my own advice, finally. Glad I did.
I commented on a post of an iPad 7th gen sealed in box 32 gen WiFi for $335 instead of $329 brand new on apples website that I didn't understand why he was selling it for more. Then a staff, Heather K, told me that my comment was somehow inappropriate and removed it. That guy selling the iPad is scamming and she is letting them get away with it! That isn't normal!
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

