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Swappa Reviews Summary
Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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I purchased a Samsung Galaxy S 4 cell phone from Swappa.com and 6 weeks after using it, the phone was blacklisted (blocked because it was reported as stolen). There is NOTHING I can do about it. My carrier, AT&T cannot unblock it, only the person who reported it can unblock it. The seller on Swappa and Swappa.com will not take responsibility for it since they checked the ESN number at time of sale and it cleared. Probably not getting a refund from PayPal since it was past the 45 day mark. Swappa eventually refunded me $10 but the seller refuses and Swappa can't force them to. So I'm out $240 and a nice phone. I would NOT recommend buying a cell phone from Swappa.com or a similar site like Craigslist, Ebay, since as I discovered, a phone can be blacklisted at any time.
I ordered my phone for half the price Verizon was selling it for. My phone was in brand new condition. The seller was cooperative, the only bad thing was how slow USPS took to deliver my package. Overall I'll recommend this site to anybody looking to buy a new phone at much reasonable price.
From the business
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.
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