SwappaReviews 3,174

I've only used Swappa this one time so far, but the seller was awesome and I got exactly what I was looking for. He answered all of my questions about the phone and also included a free USB-C cable even though he didn't initially have it included in the listing. Swappa (along with the Seller's responses) helped me feel very confident in my purchase, and it's definitely a website that I recommend if you're looking to get a great deal on a used phone. I'll most likely be using it again in the future!

P.S. I see a some reviews here saying they had bad experiences, and that is bound to happen at times with all websites; if you do decide to use Swappa, I'd recommend looking for a seller that has good reviews, just like you would on any other website (the seller I went with had three reviews, all good, and it worked out great for me). Just be careful, and use Swappa as a tool to help you cut out some of the bad listings that you might see on other websites. :)

I had a great experience as a first-time Swappa user. I appreciated the easy yet through buying process and found the FAQ section to be quite useful. The way the site operated gave me a sense of confidence in the process. My seller was a bit slow posting the shipping and tracking info, but I was able to obtain that info quickly through the Swappa interface by chatting directly with the buyer. I'll be back here again the next time I need something for sure!

If you are the type of person who doesn't feel the need to buy the latest and greatest device, swappa is the place to go. They do a really good job vetting both their sellers and their merchandise, and you can buy with confidence. When something goes wrong with a sale, the swappa staff is there for you and are very responsive. Much better than dealing with the wild west that is ebay :) And their prices are often better than what I find on other sites.

Listed two different Samsung cell phones for sale and both sold within 2 days. I believe it was due to the listing/photo requirements of Swappa, which reassures the consumer that they are buying a product exactly as it is stated. The only thing that was not clear was how to best communicate with the buyer during or after the item sold/was received. While I did reach out through the site, there was no feedback so I assumed all was good.

I was sceptical at first but I was able to return a product that had damage and order a replacement.

I have sold around 50 phones on swappa, the staff communicates very well for each listing. What I don't like is individual photo / imei verification on each listing I create, this is not a good use of my time and does not attract me to stay on the website. When amazon and eBay do not require any verification. Swappa boasts there are no seller fees however I have found in many instances when selling on eBay that I will sell items with fees but will be able to sell for a higher price. Sometimes swappa is more profitable, sometimes they are not.
Swappa has Not been as competitive as I'd like, they do not offer bank payments Like amazon (I must pay fees on PayPal). They have no FBA system. No crypto purchase option. They removed their broken phone category on swappa years ago, this category drew many to the website and they Claimed there was too much fraud for them to keep it running, they outright shut it down without offering to keep it running in a safe manner with more scrutiny on buyers and sellers.

Swappa is famous for their imei check tool, as a bulk reseller I can tell you their checker is often wrong, when the mods verify your imei when you post a listing I don't believe they even use swappa to verify imeis, they use the main carrier websites (but don't tell you that).

Swappa lures in a lot of sellers who have been banned from eBay or do not like eBay. I believe they have no seller limits

Last year I had a problem with an angry buyer leaving me false feedback, swappa wrote on their terms And condition they do not allow for "False summary of sale" feedback, upon contacting them they did not remove the feedback which I fully believe was unjust and I proved it to them. If I can't be respected as a seller and get the help I deserve when I wanted it then I have no desire to continue using swappa.