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Swappa Reviews Summary
Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
This summary is generated by AI, based on text from customer reviews
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New to Swappa. To my surprise the purchase went extremely well. Both seller and swappa staff were very informative and a pleasure to do business with
I haven't used swappa before, so I chose to interact with a company instead of an individual user. Had a great experience, phone came in condition promised, worked perfectly, saved me a few hundred bucks!
Swappa is an excellent way to purchase almost new phones or tablets. I have bought both with great results.
Product was delivered as described and was received in 2 days!
Was looking for a great site to buy a cell phone. Just used swappa to find phones for my entire family. Swappa staff are very professional and the site is well designed with ease of use in mind.
The way the transactions are designed and handling of issues works well. I can buy or sell with confidence.
Swappa was recommended by a Verizon employee when I didn't want to pay for a new phone. I like how organized and easy to use the site was. The phone arrived two days after ordering and was in perfect shape although the vendor listed it as good. I've told others about Swappa.
Swappa has all the tools to make an informed purchase and create a secure and transparent environment to conduct the transaction.
Saved like $270 on an almost new phone. Why buy new?
Product was good, description was good and price was very fair
I'm glad I found this site. Lots of phones to choose from and the people selling seem to be real pros. Great experience!
Everything went very well: from purchase to shipping and receiving, to activating the phone with US Cellular and using it. The phone was in very good condition... screen is like new, and works well.
Both of my transactions have been flawless. One was buying and one was selling. Everything worked perfectly and I am extremely happy. I am recommending Swappa to everyone
My son told us about Swappa just at the time my wife needed a phone upgrade. He mentioned all the safeguards in place to give the buyer confidence in the representation of the product. Found a phone the fit her needs, listed as in mint condition. Just received it, and it is indeed in mint condition. Purchased it on the 23rd and received it on the 26th. Can't beat that!
Swappa was easy to use and device centric experience, unlike other well known resale and auction websites. A great experience.
My new Samsung Note 4 was in perfect mint condition.
Swappa is a well organized site that is easy to search and find what you're looking for. It may look a little cluttered, but the all of the information presented is useful. Quick and easy - I highly recommend it.
Swappa has an easy to use, intuitive website. I was easily able to find the product I wanted, search through the listings, communicate with the seller and complete the transaction. I've used Swappa twice and will continue to use it.
I've been a swappa seller and buyer for a few years - as seller the fees are less than ebay - as buyer the protections are also less than ebay - however - if you are buying from a reputable seller, with a few years and deals on the site - you are relatively safe. If the deal is too good to be true - it probably is not true:-)
Having said that - Swappa is a welcome alternative to Ebay for devices. Also remember to check out https://swappa.com/boneyard where you find less than pristine or broken devices.
Item as described. New in package, perfect condition! Fast delivery!
From the business
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members