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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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At first I was a bit hesitant about swappa, because I got ripped off on a similar website like this a month ago, but then when I saw they used Paypal, I thought it may be a bit different do I tried it, and I am absolutely pleased with the level of security and reliability that Swappa offers for both it's buyers and sellers. It's a great website for purchasing phones.
Found great phone at a great price. First time dealing with swappa. Really like all of the features of the site and the effort put towards both seller and buyer having a good experiance.
We had some problems with shipping that was not related to seller or swappable. It was all the post office but it did finally work out.
My son is a techie and turned me on to swappa! He buys all devices on here.
My first purchase on Swappa went off without a hitch. I love the fact that they do extensive checks on the phones before the sale is listed. No more buying used phones that are paper weights.
Using PayPal and getting their protection on the sale is an extra added bonus.
I have bought and sold several devices with Swappa over the last four years. Every transaction has worked out well.
I feel the transactions are safe with the rules, requirements and Swappa Staff monitoring.
No reason to pay retail prices ever!
A superb website with a great community that is knowledgeable and trustworthy.
Great price on brand new phone. Seller was very responsive to questions and shipping was fast. Will definitely use in the future.
I've bought several phones over the years through Swappa, and have always had a good experience. Swappa's requirements that phones be listed in actual condition, and not allowing them to be cracked/broken/etc really gives extra confidence in purchase vs through a local Craigslist or Facebook sale.
Easy to register, easy to search and find. Easy to choose the right phone at the right price and easy to pay. Got the phone as promised and as advertised. I'll be using Swappa again
The selling and purchasing experience is great! The only thing that would make the site better is if there was an actual app to utilize transactions! Great service!
The whole process was simple. Communication between parties is easy and straightforward. It felt like the staff was monitoring the entire transaction which provided a sense of reassurance that it would all go smoothly. And of course, it did.
I've bought/sold over 15 phones on swappa. Always have had a good experience. Staff is always eager to help and pretty much all transactions have gone off without a hitch. My one negative experience was resolved quickly with my money refunded immediately. Awesome place to buy and sell phones.
Excellent experience buying with Swappa! Will buy from them again!
I've bought my last three cell phones on swappa. Before that I bought nearly every cell phone on ebay. The experience on swappa is great: the whole site is geared for this particular kind of sale:
1) It's very easy to tell what you're bidding on. There aren't the "fine print" tricks around non-working cell phones, Chinese knock-offs or other scams. They insist on a photo.
2) Communication with the seller is easier.
3) The Swappa site staff are conscientious in following up on every issue.
Swappa is my go-to site for all used cell phone purchases.
Second purchase from Swappa - have recommended it to friends as well. More confidence in the product, seller and transaction because of site administrators. Both purchases were shipped quickly, phones were in excellent condition and a whole lot less expensive than with the options offered by AT&T and Verizon.
I have been using it for quite a while with no problems at all.
Good way to buy an iPhone for a good price.
Phones in great condition that are known not to be stolen, and for competitive prices. It's great!
My phone arrived within in two days. It is in perfect condition! I have never been so happy!
My nephew recommended swappa, as he has bought several phones there. The ordering process was easy, the phone was in very good condition, it arrived promptly, and the seller was on top of everything from beginning to end of transaction!
If original owner does not remove his google account and does a factory reset - the phone ends up being "locked". Only way to unlock it is to get original owner's Google Apps login info and login, remove the account, and re-do the factory reset.
My transaction's seller did no do this (he didn't know).
Please, add something to let sellers know that unless they remove their account before doing the factory reset, the phone will be effectively locked.
I was able to get around that through an exploit that allowed me to bypass the lock but... that's not the solution. Not everyone will (or even will be able to) resort to exploits to get their phones working just because the previous owner didn't know to delete his account before factory resetting...
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

