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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Texas
1 review
0 helpful votes
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Swappa is awesome!
August 25, 2016

At first I was a bit hesitant about swappa, because I got ripped off on a similar website like this a month ago, but then when I saw they used Paypal, I thought it may be a bit different do I tried it, and I am absolutely pleased with the level of security and reliability that Swappa offers for both it's buyers and sellers. It's a great website for purchasing phones.

Date of experience: August 24, 2016
New York
1 review
0 helpful votes
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IPhone 6 sale
August 25, 2016

Found great phone at a great price. First time dealing with swappa. Really like all of the features of the site and the effort put towards both seller and buyer having a good experiance.
We had some problems with shipping that was not related to seller or swappable. It was all the post office but it did finally work out.
My son is a techie and turned me on to swappa! He buys all devices on here.

Date of experience: August 24, 2016
California
1 review
0 helpful votes
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New to Swappa and sold on it!
August 25, 2016

My first purchase on Swappa went off without a hitch. I love the fact that they do extensive checks on the phones before the sale is listed. No more buying used phones that are paper weights.

Using PayPal and getting their protection on the sale is an extra added bonus.

Date of experience: August 24, 2016
California
1 review
0 helpful votes
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Swappa is safe, tried and true
August 25, 2016

I have bought and sold several devices with Swappa over the last four years. Every transaction has worked out well.

I feel the transactions are safe with the rules, requirements and Swappa Staff monitoring.

No reason to pay retail prices ever!

Date of experience: August 24, 2016
Florida
1 review
0 helpful votes
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Awesome!
August 25, 2016

Will do business with them in the future for sure! Great people and service.!

Date of experience: August 24, 2016
New Jersey
1 review
0 helpful votes
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Great website
August 25, 2016

A superb website with a great community that is knowledgeable and trustworthy.

Date of experience: August 24, 2016
Virginia
1 review
0 helpful votes
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Great price on brand new phone. Seller was very responsive to questions and shipping was fast. Will definitely use in the future.

Date of experience: August 24, 2016
Minnesota
1 review
0 helpful votes
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Excellent experience
August 25, 2016

I've bought several phones over the years through Swappa, and have always had a good experience. Swappa's requirements that phones be listed in actual condition, and not allowing them to be cracked/broken/etc really gives extra confidence in purchase vs through a local Craigslist or Facebook sale.

Date of experience: August 24, 2016
Utah
1 review
0 helpful votes
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Easy to register, easy to search and find. Easy to choose the right phone at the right price and easy to pay. Got the phone as promised and as advertised. I'll be using Swappa again

Date of experience: August 23, 2016
Tennessee
1 review
0 helpful votes
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The selling and purchasing experience is great! The only thing that would make the site better is if there was an actual app to utilize transactions! Great service!

Date of experience: August 22, 2016
New York
2 reviews
1 helpful vote
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Simple and excellent.
August 23, 2016

The whole process was simple. Communication between parties is easy and straightforward. It felt like the staff was monitoring the entire transaction which provided a sense of reassurance that it would all go smoothly. And of course, it did.

Date of experience: August 22, 2016
New Jersey
1 review
0 helpful votes
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Great Site
August 23, 2016

I've bought/sold over 15 phones on swappa. Always have had a good experience. Staff is always eager to help and pretty much all transactions have gone off without a hitch. My one negative experience was resolved quickly with my money refunded immediately. Awesome place to buy and sell phones.

Date of experience: August 22, 2016
Texas
1 review
0 helpful votes
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Excellent customer service!
August 23, 2016

Excellent experience buying with Swappa! Will buy from them again!

Date of experience: August 22, 2016
California
1 review
0 helpful votes
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I've bought my last three cell phones on swappa. Before that I bought nearly every cell phone on ebay. The experience on swappa is great: the whole site is geared for this particular kind of sale:

1) It's very easy to tell what you're bidding on. There aren't the "fine print" tricks around non-working cell phones, Chinese knock-offs or other scams. They insist on a photo.

2) Communication with the seller is easier.

3) The Swappa site staff are conscientious in following up on every issue.

Swappa is my go-to site for all used cell phone purchases.

Date of experience: August 22, 2016
South Dakota
1 review
1 helpful vote
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Great place to buy a phone
August 22, 2016

Second purchase from Swappa - have recommended it to friends as well. More confidence in the product, seller and transaction because of site administrators. Both purchases were shipped quickly, phones were in excellent condition and a whole lot less expensive than with the options offered by AT&T and Verizon.

Date of experience: August 22, 2016
Florida
1 review
0 helpful votes
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Best way to buy an iPhone.
August 22, 2016

I have been using it for quite a while with no problems at all.
Good way to buy an iPhone for a good price.

Date of experience: August 22, 2016
Illinois
1 review
0 helpful votes
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Phones in great condition that are known not to be stolen, and for competitive prices. It's great!

Date of experience: August 21, 2016
California
1 review
0 helpful votes
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Awesome site!
August 20, 2016

My phone arrived within in two days. It is in perfect condition! I have never been so happy!

Date of experience: August 19, 2016
Pennsylvania
2 reviews
0 helpful votes
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My nephew recommended swappa, as he has bought several phones there. The ordering process was easy, the phone was in very good condition, it arrived promptly, and the seller was on top of everything from beginning to end of transaction!

Date of experience: August 19, 2016
Washington
1 review
1 helpful vote
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If original owner does not remove his google account and does a factory reset - the phone ends up being "locked". Only way to unlock it is to get original owner's Google Apps login info and login, remove the account, and re-do the factory reset.

My transaction's seller did no do this (he didn't know).

Please, add something to let sellers know that unless they remove their account before doing the factory reset, the phone will be effectively locked.

I was able to get around that through an exploit that allowed me to bypass the lock but... that's not the solution. Not everyone will (or even will be able to) resort to exploits to get their phones working just because the previous owner didn't know to delete his account before factory resetting...

Date of experience: August 19, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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