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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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Received my phone crazy quickly and as exactly as described.
The Swappa site is easy to navigate and the whole process is as easy as can be.
It was fantastic and I found what I needed quickly and got it all done quickly.
Thank-you Thank-you
I have sold and bought many phones on swappa. I keep my phones in pristine condition. I had bought great devices on swappa.
Do your homework though. I have seen sellers asking more for the same phone you can buy on Amazon.
If your informed and know your products. You can't beat swappa
Learned about Swappa from my resident techie (son) and had an excellent experience. Couldn't have been a better shopping / purchasing / receiving / happiness time getting a new phone. Will definitely recommend and return.
I was made aware of Swappa from a cell phone carrier that was helping me find an unlocked phone. The Swappa site was easy to navigate & they seemed to follow each transaction from the start to the finish. My first purchase through Swappa was a positive experience.
Everything is great. From the user interface to the actual buying and selling of phones. They make it very simple and easy to do. Swappa is one of the few amazing sites I've ever come across.
I was looking for a good used android phone. I didn't want to pay full price through Verizon. This phone arrived in EXCELLENT condition and is working beautifully! I can highly recommend Swappa.
Little hesitant to buy from this site as it was knew for me. But the site features and information provided before and after sale were pretty awesome. I loved the private sale page where the seller and buyer can communicate and most importantly have an option to alert Swappa staff if needed. Loved the whole transaction.
This was my second Swappa purchase and both were very easy to do, excellent communication with the sellers (fast and willing) with the products being as advertised. Fast shipping too. I highly recommend Swappa and will use again as needed in the future.
Thank you,
I purchased a 20mm pebble round for a great price. The process was quick, the seller very nice and even added in 2 day shipping! Would 100% buy from Swappa and Jarrett again.
This transaction was handled in a most satisfactory manner. I trust doing business with Swappa. Seller was great and prompt.
Never heard of swappa but needed a phone quick and didn't want to pay full price for a new one. Found ample of items that fit my need and just sat back and watched for the one I wanted to fall into place price wise. Had a phone a few days later. Will be doing more buying and maybe even selling in the future with Swappa.com
I bought a smartphone on Swappa. What a great experience. Device was shipped fast and in great condition. Highly recommended
I will without a doubt recommend this website. I normally buy from eBay but nothing big like a phone nor one that cost me 530 and turned out a ripoff and waiting a month just for a refund. I searched around and came across swaps and was Leary but the reviews were so good so I gave it a try. Better prices, better deals and super fast shipping and the buyer was beyond outstanding. Completely amazing swappa! Thank you.
Phone was advertised as in mint condition and it truly is. I like the way Swappa assures the listed phones are not blacklisted. A very pleasant transaction.
My seller was very patient with me and willing to work out some of the problems. Although there was an issue with the phone, there was NO issue with the seller and swappa was close by if needed, but it was a great experience.
This was the first time I ever purchased a device this way -- I have always purchased from a carrier.
Swappa made it so easy, that I would be reluctant to ever go back to purchasing devices through a carrier or any other source again! I got exactly the device I needed at a great price. The seller was outstanding. I felt secure making the purchase. Will definitely recommend to others, and would do it again myself.
This is the 6th phone I bought through Swappa over the years and once again, I am completely satisfied with the experience.
I don't like buying new electronics because it's a waste! They depreciate immensely as soon as they're unboxed. The only problem with buying used is finding a way to do it reliably--getting the product that's advertised, in the condition that's advertised.
Swappa vets its sellers thoroughly, ensuring valid IMEI for each phone and requiring proof that the advertised phone actually exists (the seller must take a photograph of the phone next to a written code supplied by Swappa).
Swappa eliminates the fog of war between frugal customers and cheap, used, usable electronics.
Easy Peasy lemon squeezy. Found the phone I wanted, asked questions, got answers from the seller, negotiated the price, bought, shipped, arrived when it was supposed to, and works great.
I've bought several things from Swappa and it just seems to be the best way to put quality buyers and sellers together. Would highly recommend using this as every experience for me has been a great one.
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

