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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Minnesota
1 review
0 helpful votes
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Fantastic!
September 5, 2016

Received my phone crazy quickly and as exactly as described.
The Swappa site is easy to navigate and the whole process is as easy as can be.
It was fantastic and I found what I needed quickly and got it all done quickly.

Thank-you Thank-you

Date of experience: September 3, 2016
New York
1 review
0 helpful votes
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I have sold and bought many phones on swappa. I keep my phones in pristine condition. I had bought great devices on swappa.
Do your homework though. I have seen sellers asking more for the same phone you can buy on Amazon.
If your informed and know your products. You can't beat swappa

Date of experience: September 3, 2016
New Jersey
1 review
1 helpful vote
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Where have you been all this time?
September 5, 2016

Learned about Swappa from my resident techie (son) and had an excellent experience. Couldn't have been a better shopping / purchasing / receiving / happiness time getting a new phone. Will definitely recommend and return.

Date of experience: September 3, 2016
Texas
1 review
0 helpful votes
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Never heard of Swappa
September 5, 2016

I was made aware of Swappa from a cell phone carrier that was helping me find an unlocked phone. The Swappa site was easy to navigate & they seemed to follow each transaction from the start to the finish. My first purchase through Swappa was a positive experience.

Date of experience: September 3, 2016
North Carolina
1 review
0 helpful votes
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Best site for buying and selling phones
September 5, 2016

Everything is great. From the user interface to the actual buying and selling of phones. They make it very simple and easy to do. Swappa is one of the few amazing sites I've ever come across.

Date of experience: September 3, 2016
Pennsylvania
1 review
0 helpful votes
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Android phone
September 5, 2016

I was looking for a good used android phone. I didn't want to pay full price through Verizon. This phone arrived in EXCELLENT condition and is working beautifully! I can highly recommend Swappa.

Date of experience: September 3, 2016
Illinois
1 review
0 helpful votes
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Little hesitant to buy from this site as it was knew for me. But the site features and information provided before and after sale were pretty awesome. I loved the private sale page where the seller and buyer can communicate and most importantly have an option to alert Swappa staff if needed. Loved the whole transaction.

Date of experience: September 1, 2016
Georgia
1 review
0 helpful votes
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Great Experience!
September 2, 2016

This was my second Swappa purchase and both were very easy to do, excellent communication with the sellers (fast and willing) with the products being as advertised. Fast shipping too. I highly recommend Swappa and will use again as needed in the future.

Thank you,

Date of experience: September 1, 2016
Kentucky
1 review
0 helpful votes
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Great place to buy tech.
September 2, 2016

I purchased a 20mm pebble round for a great price. The process was quick, the seller very nice and even added in 2 day shipping! Would 100% buy from Swappa and Jarrett again.

Date of experience: September 1, 2016
Louisiana
1 review
0 helpful votes
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All is well
September 2, 2016

This transaction was handled in a most satisfactory manner. I trust doing business with Swappa. Seller was great and prompt.

Date of experience: September 1, 2016
Texas
1 review
1 helpful vote
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Great place to shop
September 2, 2016

Never heard of swappa but needed a phone quick and didn't want to pay full price for a new one. Found ample of items that fit my need and just sat back and watched for the one I wanted to fall into place price wise. Had a phone a few days later. Will be doing more buying and maybe even selling in the future with Swappa.com

Date of experience: September 1, 2016
Florida
1 review
0 helpful votes
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Great experience
October 3, 2016

I bought a smartphone on Swappa. What a great experience. Device was shipped fast and in great condition. Highly recommended

Date of experience: September 1, 2016
Texas
1 review
0 helpful votes
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Blew my expectations out of the water!
September 1, 2016

I will without a doubt recommend this website. I normally buy from eBay but nothing big like a phone nor one that cost me 530 and turned out a ripoff and waiting a month just for a refund. I searched around and came across swaps and was Leary but the reviews were so good so I gave it a try. Better prices, better deals and super fast shipping and the buyer was beyond outstanding. Completely amazing swappa! Thank you.

Date of experience: August 31, 2016
Texas
1 review
0 helpful votes
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Galaxy S%5 EEL137 Sale Page
September 1, 2016

Phone was advertised as in mint condition and it truly is. I like the way Swappa assures the listed phones are not blacklisted. A very pleasant transaction.

Date of experience: August 31, 2016
Ohio
1 review
0 helpful votes
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Bought Samsung s6 cell phone
October 2, 2016

My seller was very patient with me and willing to work out some of the problems. Although there was an issue with the phone, there was NO issue with the seller and swappa was close by if needed, but it was a great experience.

Date of experience: August 31, 2016
Illinois
1 review
0 helpful votes
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Frictionless experience
September 1, 2016

This was the first time I ever purchased a device this way -- I have always purchased from a carrier.

Swappa made it so easy, that I would be reluctant to ever go back to purchasing devices through a carrier or any other source again! I got exactly the device I needed at a great price. The seller was outstanding. I felt secure making the purchase. Will definitely recommend to others, and would do it again myself.

Date of experience: August 31, 2016
New York
1 review
0 helpful votes
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Another successful Swappa transaction!
September 1, 2016

This is the 6th phone I bought through Swappa over the years and once again, I am completely satisfied with the experience.

Date of experience: August 31, 2016
Illinois
1 review
0 helpful votes
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USED BUT NOT ABUSED
August 31, 2016

I don't like buying new electronics because it's a waste! They depreciate immensely as soon as they're unboxed. The only problem with buying used is finding a way to do it reliably--getting the product that's advertised, in the condition that's advertised.

Swappa vets its sellers thoroughly, ensuring valid IMEI for each phone and requiring proof that the advertised phone actually exists (the seller must take a photograph of the phone next to a written code supplied by Swappa).

Swappa eliminates the fog of war between frugal customers and cheap, used, usable electronics.

Date of experience: August 30, 2016
New York
1 review
1 helpful vote
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Swappa Sweet
August 31, 2016

Easy Peasy lemon squeezy. Found the phone I wanted, asked questions, got answers from the seller, negotiated the price, bought, shipped, arrived when it was supposed to, and works great.

Date of experience: August 30, 2016
Georgia
1 review
0 helpful votes
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Bought a tablet
August 30, 2016

I've bought several things from Swappa and it just seems to be the best way to put quality buyers and sellers together. Would highly recommend using this as every experience for me has been a great one.

Date of experience: August 30, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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