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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Pennsylvania
1 review
0 helpful votes
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Great Phone Great Service
September 11, 2016

This is the best site to buy your phone new or used... I would recommended this site for anyone who is looking to buy a phone.

Date of experience: September 10, 2016
Nebraska
2 reviews
0 helpful votes
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Smooth, safe transaction
September 11, 2016

As a first time buyer, I was so happy to know the device had been cleared to sell before I bought it. I have not had that assurance from other sites and sometimes have spent weeks returning used products before finding one that actually worked as described. I will use Swappa for all selling and buying of used devices from now on!

Date of experience: September 9, 2016
Louisiana
1 review
0 helpful votes
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I really like Swappa
September 11, 2016

This is my first time buying on Swappa myself and I really enjoyed it. I like how the whole "flow" goes on the site and I also like how I can get Swappa staff if need be (didn't for this sale). Makes me feel confident as a buyer.

Date of experience: September 9, 2016
Tennessee
3 reviews
0 helpful votes
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Need more scrutiny on phone rating.
September 9, 2016

Some post-ers put mint when the phone is not mint they don't show enough pictures of the phone.
Multiple listers don't have to show all their phones. That sucks because I want to know what I am buying.

Date of experience: September 8, 2016
California
1 review
0 helpful votes
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Buy from Swappa again and again
September 10, 2016

I was really impressed with the swappa sale workflow. It really went smoothly from purchase to payment, and delivery by the seller.

Date of experience: September 8, 2016
Ohio
1 review
0 helpful votes
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I am extremely happy with my whole experience with swappa. I will absolutely be a return customer. I recommend this site whole heartedly.

Date of experience: September 8, 2016
Michigan
1 review
0 helpful votes
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Great Experience
September 8, 2016

Purchased a phone, good variety of what I was looking for. Purchase was easy received it in 2 days during the busy Labor Day weekend! I was very impressed and this was my first experience using SWAPPA. Will definitely be a return customer.

Date of experience: September 8, 2016
Illinois
1 review
0 helpful votes
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Reasonable sellers and prices
September 9, 2016

My experience buying a used phone on swappa was actually not entirely flawless, but through no fault of swappa itself. The seller and I both made a mistake during the transaction, but the seller was very reasonable and offered a partial refund, which made me plenty happy. I also really depended on swappa's buyer/seller communication system during this, and it made me realize how much better it is than ebay's or amazon's.

In my experience, swappa sellers tend to be more knowledgeable and reasonable. With other sites, I'm used to sellers that are big corporate operations (which don't have time to spend talking to you), or are average unsavvy people who don't know what an sdcard slot is, let alone whether it's working on the phone you wanna buy. That tends to not happen to me on swappa.

And you get great price transparency, with a recent history of similar sold devices placed prominently on the page of listings.

Date of experience: September 7, 2016
California
2 reviews
0 helpful votes
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It took an extra week to get my device, as the wrong one was sent to me originally.

Date of experience: September 7, 2016
Florida
1 review
0 helpful votes
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Easy to find price and condition of phone I was looking for. Once bought had great, easy way to talk to seller and love 180 day guarantee through pay pal

Date of experience: September 7, 2016
New Jersey
1 review
0 helpful votes
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Great site.
September 7, 2016

Swappa is a great site. I like it better than eBay when I want to get a replacement phone in great condition. Will use again when I look for another phone and don't want to pay full retail.

Date of experience: September 7, 2016
Florida
1 review
0 helpful votes
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Professional and Helpful Staff
September 7, 2016

Supportive staff that tracks and maintains successful completion of sales.

Date of experience: September 6, 2016
Idaho
2 reviews
0 helpful votes
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Use of Swappa
September 7, 2016

Both times I have used Swappa have been great experiences! In return I have received wonderful devices that were affordable for me!

Date of experience: September 6, 2016
Texas
1 review
0 helpful votes
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Recieved my order in two-three days, just as described. I Trust Swappa verified. The ordering and payment process was easy and secured.

Date of experience: September 6, 2016
New York
1 review
0 helpful votes
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Got a great phone for a great price
October 7, 2016

I was looking for something inexpensive but still quality to replace a phone which just died. I found one on Swappa that was very inexpensive and in better condition than I expected. I am very happy with my purchase and am glad to have a working phone!

Date of experience: September 5, 2016
Pennsylvania
1 review
0 helpful votes
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SWAPPA was very thorough in making sure the seller included all necessary information. Communication and purchase processing was immediate. Shipping with tracking was within 24 hours. Very pleased with this service. I will likely use this service again.

Date of experience: September 5, 2016
Wisconsin
4 reviews
2 helpful votes
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Effortless
September 5, 2016

I was a little hesitant buying a couple year old smart phone online from a stranger, but swappa made it easy. I narrowed down what I was looking for, and went for it on what was to me my perfect phone. After a few days wait I received it, and to my delight, it was everything described in the ad plus some. Very impressed with the service.

Date of experience: September 4, 2016
Tennessee
1 review
0 helpful votes
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My Swappa experience was superb.
September 4, 2016

I would recommend Swappa without hesistation. They were prompt, professional and overall just excellent. I will certainly be a repeat customer.

Date of experience: September 4, 2016
New York
1 review
1 helpful vote
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The system worked
September 4, 2016

Thanks to Swappa we have a secure way to resale our tech. The information and security gives me confidence in my transaction.

Date of experience: September 4, 2016
Colorado
1 review
0 helpful votes
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Way better than eBay!
September 5, 2016

I had one seller who didn't ship on time. Swappa stepped in and made it good. Everything I have received has been exactly as described, and Swappa is there personally to help you out. They verify that phones haven't been blacklisted, quickly refund their part of the sales fee when things aren't right, and almost everything on there is a good deal.

Don't hesitate.

Date of experience: September 3, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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