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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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This is the best site to buy your phone new or used... I would recommended this site for anyone who is looking to buy a phone.
As a first time buyer, I was so happy to know the device had been cleared to sell before I bought it. I have not had that assurance from other sites and sometimes have spent weeks returning used products before finding one that actually worked as described. I will use Swappa for all selling and buying of used devices from now on!
This is my first time buying on Swappa myself and I really enjoyed it. I like how the whole "flow" goes on the site and I also like how I can get Swappa staff if need be (didn't for this sale). Makes me feel confident as a buyer.
Some post-ers put mint when the phone is not mint they don't show enough pictures of the phone.
Multiple listers don't have to show all their phones. That sucks because I want to know what I am buying.
I was really impressed with the swappa sale workflow. It really went smoothly from purchase to payment, and delivery by the seller.
I am extremely happy with my whole experience with swappa. I will absolutely be a return customer. I recommend this site whole heartedly.
Purchased a phone, good variety of what I was looking for. Purchase was easy received it in 2 days during the busy Labor Day weekend! I was very impressed and this was my first experience using SWAPPA. Will definitely be a return customer.
My experience buying a used phone on swappa was actually not entirely flawless, but through no fault of swappa itself. The seller and I both made a mistake during the transaction, but the seller was very reasonable and offered a partial refund, which made me plenty happy. I also really depended on swappa's buyer/seller communication system during this, and it made me realize how much better it is than ebay's or amazon's.
In my experience, swappa sellers tend to be more knowledgeable and reasonable. With other sites, I'm used to sellers that are big corporate operations (which don't have time to spend talking to you), or are average unsavvy people who don't know what an sdcard slot is, let alone whether it's working on the phone you wanna buy. That tends to not happen to me on swappa.
And you get great price transparency, with a recent history of similar sold devices placed prominently on the page of listings.
It took an extra week to get my device, as the wrong one was sent to me originally.
Easy to find price and condition of phone I was looking for. Once bought had great, easy way to talk to seller and love 180 day guarantee through pay pal
Swappa is a great site. I like it better than eBay when I want to get a replacement phone in great condition. Will use again when I look for another phone and don't want to pay full retail.
Supportive staff that tracks and maintains successful completion of sales.
Both times I have used Swappa have been great experiences! In return I have received wonderful devices that were affordable for me!
Recieved my order in two-three days, just as described. I Trust Swappa verified. The ordering and payment process was easy and secured.
I was looking for something inexpensive but still quality to replace a phone which just died. I found one on Swappa that was very inexpensive and in better condition than I expected. I am very happy with my purchase and am glad to have a working phone!
SWAPPA was very thorough in making sure the seller included all necessary information. Communication and purchase processing was immediate. Shipping with tracking was within 24 hours. Very pleased with this service. I will likely use this service again.
I was a little hesitant buying a couple year old smart phone online from a stranger, but swappa made it easy. I narrowed down what I was looking for, and went for it on what was to me my perfect phone. After a few days wait I received it, and to my delight, it was everything described in the ad plus some. Very impressed with the service.
I would recommend Swappa without hesistation. They were prompt, professional and overall just excellent. I will certainly be a repeat customer.
Thanks to Swappa we have a secure way to resale our tech. The information and security gives me confidence in my transaction.
I had one seller who didn't ship on time. Swappa stepped in and made it good. Everything I have received has been exactly as described, and Swappa is there personally to help you out. They verify that phones haven't been blacklisted, quickly refund their part of the sales fee when things aren't right, and almost everything on there is a good deal.
Don't hesitate.
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

