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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Colorado
1 review
1 helpful vote
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Horrible.
September 14, 2016

I bought an iphone 6 and it looked like it was in great condition but in less than a week of getting it, it began to shut off randomly saying it was dead even though it was fully charged and now im probably going to have to get a new one because ive tried restoring it and putting it through DFU mode and its still shutting off constantly

Date of experience: September 14, 2016
Illinois
1 review
0 helpful votes
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Well pleased
September 14, 2016

Great phone. Good price. Easy transsction. I will use Swappable without hesitation next time I'm in need of a new phone. Really was pleased with my experience. It exceeded my expectations and I'm a dubious kinda guy. Thanks Swappa.

Date of experience: September 13, 2016
Iowa
1 review
0 helpful votes
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IPAD AIR PURCHASED OFF SWAPPA
September 14, 2016

Shopping on Swappa Is Fast and very Easy to use! The Package that had came to me was great! The Box my Item came in was very Sucured Box With Lots of Bubble Wrap to Protect my Item that was Purchased! The Item is in very very very Excellent Condition and I have NO! Complaints about this order threw Swappa! Swappa is VERY recommended! :)

Date of experience: September 13, 2016
Brazil
1 review
0 helpful votes
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Easy to use and browse platform
September 14, 2016

Facilitated communication between buyer and seller. Great presentation of phones and their specs. Easy to search.

Date of experience: September 13, 2016
California
1 review
0 helpful votes
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Good for Now
September 14, 2016

The phone is acceptable but not quite as advertised. I should have asked for better pics. Close ups! The phone was said to work flawless. Not completely true.
This purchase is just to get me to another carrier so eventually I can trade up to a newer phone, It's an acceptable purchase.

Date of experience: September 13, 2016
Arizona
1 review
0 helpful votes
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I like testing out new devices, or devices I've never used before. I've bought more than several mobile phones on swappa. This last purchase, I bought two separate devices from two different sellers. The phones purchased were just as described or better. They both arrived at my house in less than two days. That's not to say I expect that on every purchase (to get them within one business day shipped at my door), but out of all my purchases I have had a 5 star rating for every seller except one. Even the one seller I gave less than 5 stars with he generously made up for his mistake.

Date of experience: September 12, 2016
North Carolina
1 review
0 helpful votes
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Great Option for buying used phones
September 13, 2016

My experience was great. I found pricing to be very fair. The experience I had with the seller was excellent. My item arrived exactly as described, and was shipped fast. I appreciated the protection to the buyer offered by Swappa when making a purchase.

Date of experience: September 12, 2016
Minnesota
1 review
0 helpful votes
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Quick and painless
September 13, 2016

Easy sell, great site. Always have used and will continue to use Swappa!

Date of experience: September 12, 2016
Texas
1 review
0 helpful votes
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Buying went well, selling was rocky
September 13, 2016

I bought a tablet for my brother, and the guy I bought it from was great, no complaints. Quick and easy.

However, I was selling my own tablet and it was purchased by a man who clearly had no comprehension of the English language, because I stated multiple times that I would not sell to buyers with an unconfirmed PayPal address. I had to do two refunds for this moron because he re-purchased it knowing his address was unconfirmed, and overdrafted my bank account $336, plus an overdraft fee.

The second buyer was perfect, but the bad thing about Swappa is there isn't really a way to clear your buyers before they purchase from you. There's security so buyers know sellers are genuine, but not so much the other way around. It's a great site and I highly recommend it, just beware of who your buyers are!

Date of experience: September 12, 2016
Georgia
1 review
0 helpful votes
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Buying a phone.
September 13, 2016

I had a quick and pleasant process in buying this phone from this seller.

Date of experience: September 12, 2016
North Carolina
1 review
0 helpful votes
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I rate this seller a FULL 5 STARS and A+++++

"Matthew's Great Communication PLUS his Lightning Fast Shipping made this purchase a real Joy and I am Extremely Pleased with the Samsung Galaxy Note 4 cell phone that I purchased from him, I cant find a scratch or defect on it anywhere and the case he sent with it is better than the one I use.

This transaction was Perfect in my opinion so I want to Highly Recommend this seller to EVERYONE interested in doing business with a True Professional and Honest Seller"

This was my first purchase on Swappa and I am Very Impressed with the way they do business it made this purchase very easy, Thank YOU.

Regards, Gordon K.

Date of experience: September 12, 2016
California
1 review
0 helpful votes
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Phone arrived in pristine condition just as described, delivery was fast. Will be recommending to all my friends and clients.

Date of experience: September 12, 2016
Louisiana
1 review
0 helpful votes
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Swappa: The best electronics reseller
September 13, 2016

Using Swappa was super easy.
The resellers are all rated and the customers are encouraged to leave their honest ratings.
You could see who would be reliable and unreliable from the get go.
I just bought a Galaxy S7 Edge that came with free shipping and an Otterbox. It was one of the easiest transactions to make.
Swappa keeps a graph letting you know whether the electronic is being sold at all time high, low, or average. It makes the buyer's decision so much better. Needless to say, I will be using Swappa again the future and have already recommended it to all my friends.

Date of experience: September 12, 2016
Utah
1 review
0 helpful votes
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Great service and fast transaction!
September 12, 2016

I purchased an older phone for my son and it worked exactly as advertised. Great transaction and fast shipping made this a wonderful experience.

Date of experience: September 11, 2016
New York
1 review
0 helpful votes
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As advertised but weak on communication
September 12, 2016

My questions were not answered but it was a Holliday weekend.

Date of experience: September 11, 2016
Tennessee
1 review
0 helpful votes
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1st time user
September 12, 2016

I used Swappa because I needed a new phone and didn't want to pay price my cell company wanted. Phone came quickly and was exactly what was advertised. Very happy with purchase and will use Swappa again.

Date of experience: September 11, 2016
Massachusetts
1 review
0 helpful votes
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Wonderful That Swappa Actually Exists
September 12, 2016

If Swappa didn't exist, it would have been necessary to invent it. I've sold two iPhones so far, and both sold within about 20 minutes of being listed. I bought a new phone listed as unlocked and mint condition, and when it arrived, it was in -- take a breath -- unlocked and mint condition, exactly as described.

I just wish a version of Swappa existed for computers and computer parts, which would get me off eBay completely. You can still find honest sellers and buyers on eBay, but they're mixed in with all the thieves and scoundrels. Swappa so far seems to attract only honest participants.

Date of experience: September 11, 2016
Texas
1 review
0 helpful votes
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Outstanding
September 11, 2016

It was a great buy. Very easy, and was what i expected

Date of experience: September 10, 2016
Mississippi
1 review
0 helpful votes
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Replaced my bad phone
September 11, 2016

Have had a Moto X for about 3 years. The camera would not switch to front from back. Found this one on SWAPPA and bought it. It works like new! I sure am glad I found SWAPPA and will sur use it again! GREAT EXPERIENCE!

Date of experience: September 10, 2016
Massachusetts
2 reviews
0 helpful votes
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Trustworthy Experience
September 11, 2016

I've bought phones from eBay where I had to do a lot of research to make sure I bought the right device but on Swappa I don't have to worry about it.

Date of experience: September 10, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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