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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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I've never had any problems with the sellers or the products. Made me switch from ebay in a Heartbeat.
I found Swappa while searching to buy a new phone online. I had never heard of swappa and I was sceptical at first. The staff was very friendly and it was so fast and easy. I'm glad I found this site.
The website's search facilities work pretty well to filter results to just what I was interested in. However, subscribed to email updates appeared to ignore the filter selections, making them less useful. Moderators make sure item descriptions are complete and accurate, so the item I bought was as described by the seller.
Despite a PayPal problem at first (Swappa got paid but seller did not) and a FRP problem (seller didn't remove Google account before factory reset, so phone was unusable at that point), it all worked out and I'm very happy with the phone I bought. The Swappa experience for me was never unpleasant at any point, though I did do a lot of reading.
Loved the "mint" like new phone selection. On other sites the top level was "good" and I found that term to be the mid-range to lower end phones on swappa! Wanted like new & got like new! Great phone for a great deal!
I was looking for a new phone, did my research and figured that I could get a used one cheaper to fit my needs. I looked for the best condition one on swappa and bam 2 days later its here and works great. 10$ fee between seller and buyer apparently. So $10 to save me craigslist troubles.
Ten dollars. That's it. The difference financially between this purchase and my last purchase through another website was $10. That, and the fact I lost my shirt last time and wound up with a paperweight instead of a phone. I would say this was $10 well spent. Thank you Swappa!
It was easy to buy and I felt safe knowing that someone had verified the phone's status. I've bought a lot of stuff on various auction sites and Swappa is among the best.
This is my 5th or 6th phone I have purchased from Swappa. It's great that they define the conditions. Most people adhere to the standard, so you know what you are getting. All my phones have arrived in better condition than I expected.
The best ever experience with Online purchase. Pre-Sale questions were answered immediately and courteously. Their product 'Samsung-Note-4' was promptly shipped and received as promised, and its advertised condition of 'Mint' was even better than I expected. The entire process was flawless and far exceeding any expectations.
I love using swappa it's hassle free and very professional over the past times I used it I have had no problems what so ever and the products are always as described and meet my expectations for a great price.
Purchased a nearly mint condition iphone 6s. Phone arrived promptly, the seller was great with communication. Would definitely use Swappa again... A painless process to get such a great deal on an almost new phone. Very satisfied with my purchase. Thanks again!
My husband and I have purchased at least five phones with Swappa, and the process is consistently positive. We've recommended the site to many friends, and it seems to be the best method of buying a used phone from a private individual or used phone dealer. This, coupled with the pricing being competitive as an open market, makes it a no-fail deal for us. Thanks for doing what you do.
I have purchased an iPhone 5c (Verizon) and an iPhone 6 Plus (unlocked) via Swappa. Both transactions were clear and accurate with quick delivery via mail. I felt secure in making the purchases.
Once my contract with Verizon expired, I was delighted to become a month-to-month user. Independence!
The iPhone 5c was used, but it worked well and saved me money.
The iPhone 6 Plus was brand new. I saved $120 versus Apple Store prices.
I recommend Swappa as a very good way to have selection, practicality, savings, and independence when buying a phone.
I bought OnePlus 3 and it came in excellent condition. Shipping was done through USPS, so naturally it was fast.
Transaction was easy and smooth. Clicked buy and paid through PayPal. Seller updated shipping and received it in a few days. Item looks brand new.
I found Swappa after looking for days for a used phone. I found the site to have every feature for the seller to keep them informed. I landed a great deal on a Note 5 and will definitely be back.
Swappa provides a safe marketplace to buy or sell phones. I just completed the buy process, from research to making my first call on the new device in 2 days thanks to the hard work from their team. Everything was clear as could be and they hold your hand through the process to make sure your expectations are met.
This was the second phone I've purchased on Swappa, and each time the transaction couldn't have been easier! Much better than eBay.
Couldn't have been a smoother, faster transaction. The piece of mind from buying from a website that verifies information is priceless, plus I got a crazy good deal!
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

