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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Pennsylvania
1 review
0 helpful votes
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Easy to use and trustworthy!
September 21, 2016

I've never had any problems with the sellers or the products. Made me switch from ebay in a Heartbeat.

Date of experience: September 19, 2016
Georgia
1 review
0 helpful votes
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I found Swappa while searching to buy a new phone online. I had never heard of swappa and I was sceptical at first. The staff was very friendly and it was so fast and easy. I'm glad I found this site.

Date of experience: September 19, 2016
California
1 review
0 helpful votes
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The website's search facilities work pretty well to filter results to just what I was interested in. However, subscribed to email updates appeared to ignore the filter selections, making them less useful. Moderators make sure item descriptions are complete and accurate, so the item I bought was as described by the seller.

Date of experience: September 19, 2016
North Dakota
1 review
0 helpful votes
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Love my phone
September 20, 2016

Despite a PayPal problem at first (Swappa got paid but seller did not) and a FRP problem (seller didn't remove Google account before factory reset, so phone was unusable at that point), it all worked out and I'm very happy with the phone I bought. The Swappa experience for me was never unpleasant at any point, though I did do a lot of reading.

Date of experience: September 18, 2016
Texas
1 review
0 helpful votes
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Great experience!
September 19, 2016

Loved the "mint" like new phone selection. On other sites the top level was "good" and I found that term to be the mid-range to lower end phones on swappa! Wanted like new & got like new! Great phone for a great deal!

Date of experience: September 18, 2016
New Mexico
1 review
0 helpful votes
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Bought a new/ish phone
September 19, 2016

I was looking for a new phone, did my research and figured that I could get a used one cheaper to fit my needs. I looked for the best condition one on swappa and bam 2 days later its here and works great. 10$ fee between seller and buyer apparently. So $10 to save me craigslist troubles.

Date of experience: September 17, 2016
Illinois
1 review
0 helpful votes
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Why did I ever use another website?
September 19, 2016

Ten dollars. That's it. The difference financially between this purchase and my last purchase through another website was $10. That, and the fact I lost my shirt last time and wound up with a paperweight instead of a phone. I would say this was $10 well spent. Thank you Swappa!

Date of experience: September 17, 2016
Georgia
1 review
0 helpful votes
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Very good experience
September 19, 2016

It was easy to buy and I felt safe knowing that someone had verified the phone's status. I've bought a lot of stuff on various auction sites and Swappa is among the best.

Date of experience: September 17, 2016
Massachusetts
1 review
0 helpful votes
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No surprises
October 19, 2016

This is my 5th or 6th phone I have purchased from Swappa. It's great that they define the conditions. Most people adhere to the standard, so you know what you are getting. All my phones have arrived in better condition than I expected.

Date of experience: September 17, 2016
Florida
1 review
0 helpful votes
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Swappa / All Wireless
September 17, 2016

The best ever experience with Online purchase. Pre-Sale questions were answered immediately and courteously. Their product 'Samsung-Note-4' was promptly shipped and received as promised, and its advertised condition of 'Mint' was even better than I expected. The entire process was flawless and far exceeding any expectations.

Date of experience: September 16, 2016
New Jersey
1 review
0 helpful votes
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Easiest way to buy a good phone.
September 17, 2016

I love using swappa it's hassle free and very professional over the past times I used it I have had no problems what so ever and the products are always as described and meet my expectations for a great price.

Date of experience: September 16, 2016
North Carolina
1 review
0 helpful votes
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Apple iphone 6s
September 17, 2016

Purchased a nearly mint condition iphone 6s. Phone arrived promptly, the seller was great with communication. Would definitely use Swappa again... A painless process to get such a great deal on an almost new phone. Very satisfied with my purchase. Thanks again!

Date of experience: September 16, 2016
Missouri
1 review
0 helpful votes
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Safe, affordable phone-buying experience
September 16, 2016

My husband and I have purchased at least five phones with Swappa, and the process is consistently positive. We've recommended the site to many friends, and it seems to be the best method of buying a used phone from a private individual or used phone dealer. This, coupled with the pricing being competitive as an open market, makes it a no-fail deal for us. Thanks for doing what you do.

Date of experience: September 15, 2016
New Jersey
1 review
0 helpful votes
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I recommend Swappa
September 16, 2016

I have purchased an iPhone 5c (Verizon) and an iPhone 6 Plus (unlocked) via Swappa. Both transactions were clear and accurate with quick delivery via mail. I felt secure in making the purchases.
Once my contract with Verizon expired, I was delighted to become a month-to-month user. Independence!
The iPhone 5c was used, but it worked well and saved me money.
The iPhone 6 Plus was brand new. I saved $120 versus Apple Store prices.
I recommend Swappa as a very good way to have selection, practicality, savings, and independence when buying a phone.

Date of experience: September 15, 2016
Arizona
1 review
0 helpful votes
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I bought OnePlus 3 and it came in excellent condition. Shipping was done through USPS, so naturally it was fast.

Date of experience: September 15, 2016
Oklahoma
1 review
0 helpful votes
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Awesome
September 16, 2016

Transaction was easy and smooth. Clicked buy and paid through PayPal. Seller updated shipping and received it in a few days. Item looks brand new.

Date of experience: September 15, 2016
Georgia
1 review
0 helpful votes
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Big surprise
September 16, 2016

I found Swappa after looking for days for a used phone. I found the site to have every feature for the seller to keep them informed. I landed a great deal on a Note 5 and will definitely be back.

Date of experience: September 15, 2016
Colorado
1 review
0 helpful votes
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Swappa provides a safe marketplace to buy or sell phones. I just completed the buy process, from research to making my first call on the new device in 2 days thanks to the hard work from their team. Everything was clear as could be and they hold your hand through the process to make sure your expectations are met.

Date of experience: September 15, 2016
Illinois
2 reviews
5 helpful votes
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Always an Easy Experience!
September 15, 2016

This was the second phone I've purchased on Swappa, and each time the transaction couldn't have been easier! Much better than eBay.

Date of experience: September 14, 2016
Illinois
1 review
0 helpful votes
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I bought a brand new Samsung Galaxy S4
September 14, 2016

Couldn't have been a smoother, faster transaction. The piece of mind from buying from a website that verifies information is priceless, plus I got a crazy good deal!

Date of experience: September 14, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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