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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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Purchase the new iPhone 7 plus from a recommended seller and everything was smooth as a baby's butt with the transaction. I would highly recommend buying on swappa. Never had anything go wrong on there yet with any transaction. Unlike eBay which can be problem ridden.
The staff of Swappa seems to do an excellent job of ensuring that the phone listed is as described. I generally don't buy phones new, and have always gone the eBay route, but there's no one at eBay watching your back, and it seems the same goes for sellers, too. I got the exact phone I wanted in great shape, at an excellent price.
I'm a new user to Swappa. I never heard of this website until I saw it on a Google search. I checked it out and found a lot of devices at great prices. I quickly discovered how great Swappa was and decided to purchase a phone from a listing I found. I was very impressed how Swappa kept me and the buyer informed. The user ratings, updated shipping statuses and instant commincation features builds confidence between the buyer and seller. This website is like combining Craigslist and Ebay into one. I am very happy with my first purchase and experience with Swappa.com. I've already shared this website with many of my friends.
Swappa is a breath of fresh air compared to eBay and Amazon. Sellers have to verify products in such a way that cuts out scams completely. I've been using Swappa for the past 3 years now and have been completely satisfied.
The website was super easy to use and the Swappa support team kept checking in to make sure everything went smoothly from payment to shipping to receiving the device.
All questions were answered prior to sale. Seller was vetted. Shipment was prompt. Tracking reliable. Product was exactly as listed. Had no problems with carrier setting up service.
Have already recommended Swappa to a dozen of my friends. Great service & hassle free experience.
I've been using swappa for four to five months and I've enjoyed my experience so far. The easiness of posting and selling has made it my number one website for selling and buying use cellphones. Swappa is not money hungry like ebay
I had initially ordered an iphone 6plus from Ebay. The first phone was not fully functional and the second phone was totally dysfunctional. I returned both for a refund. I found this phone on Swappa and decided to give it a shot. I am happy to say, I am very pleased with the phone. It was shipped in a timely manner and is just as it was described. Is working great. Very pleased!
My first transaction on swappa was extremely positive. I bought an iPhone 5 from a guy for $116. It was in better condition than a promise with almost no scratches. Inserted Sim card and all worked great. Would definitely do business with swappa sellers again.
I have now bought three different phones through Swappa and all three experiences were great. I would not trust any other website to buy a phone.
I bought a phone that was used, but in mint condition. The app worked great, the seller and the staff at Swappo were stellar, and I thoroughly enjoyed the whole transaction.
Always worked for me selling and buying at Swappa. Added human element verifying transactions adds a great value. I would recommend your service to anyone.
Keep it up!
I enjoy working with Swappa not only because their seller fees are low but because for the most part you are dealing with individual sellers. Swappa has strict guidelines as far as describing items and requiring photographs which serves to protect both buyer and seller. There are other resale sites and they all are quite good but Swappa is special and that's why I keep coming back.
For the most part this is a place to buy and sell phones. That seems to be the core of the business. Not only can you get phones at great prices but you can also get really hard to find phones. And there's a lot of competition for the business which serves to keep any premium to a reasonable amount.
I've had experiences as a buyer and seller. As a seller I do my best to be responsive to buyers - one time when I sold a smartwatch I walked the buyer through the process and made myself available anytime. I just got the new iPhone and the experience and speed were excellent. Which is in line with my experiences here.
Everything was better than expected! User friendly website, no surprises. What you see is what you get, no changes at checkout. Very easy to communicate with the sellers on here. I would definitely recommend the site to anyone.
My paypal payment would not go through at first, but swappa staff were patient and helpful and in constant communication. Even an idiot like me finally got it right.
I was put off by the prices on Gazelle and the vibes on eBay. Then I found Swappa, where the deals are many and the vibes great!
Only way I'll ever buy a phone again not thru my contract!
I first ordered and then requested a cancellation. The seller cancelled without any questions. Then I asked the seller about my concern, he responded very fast. Then I reordered and received the product before time.
Swappa, has been very honest throughout the process as well. Swappa, has managed the process very efficiently. I would much prefer Swappa over eBay or Amazon from now on.
P.S.: I have sold my old tablet via swappa as well.
Swappa is always a good place to find a good deal on gently use/new mobile device this day, i use to use eBay but ever since I find out about Swappa never went back to buy anything on eBay and the best part is safety. EBay has to many people trying to scam, and 50% of the time I buy item on ebay they never as described... people don't take my word for it go and try it yourself and stop wasting time in price item on ebay..
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

