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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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South Carolina
1 review
0 helpful votes
Follow Michael B.
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Purchase the new iPhone 7 plus from a recommended seller and everything was smooth as a baby's butt with the transaction. I would highly recommend buying on swappa. Never had anything go wrong on there yet with any transaction. Unlike eBay which can be problem ridden.

Date of experience: September 23, 2016
Florida
1 review
0 helpful votes
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Swappa is now my phone shopping go-to!
September 25, 2016

The staff of Swappa seems to do an excellent job of ensuring that the phone listed is as described. I generally don't buy phones new, and have always gone the eBay route, but there's no one at eBay watching your back, and it seems the same goes for sellers, too. I got the exact phone I wanted in great shape, at an excellent price.

Date of experience: September 23, 2016
Oklahoma
1 review
0 helpful votes
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I'm a new user to Swappa. I never heard of this website until I saw it on a Google search. I checked it out and found a lot of devices at great prices. I quickly discovered how great Swappa was and decided to purchase a phone from a listing I found. I was very impressed how Swappa kept me and the buyer informed. The user ratings, updated shipping statuses and instant commincation features builds confidence between the buyer and seller. This website is like combining Craigslist and Ebay into one. I am very happy with my first purchase and experience with Swappa.com. I've already shared this website with many of my friends.

Date of experience: September 23, 2016
Indiana
1 review
0 helpful votes
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One stop shop
September 24, 2016

Swappa is a breath of fresh air compared to eBay and Amazon. Sellers have to verify products in such a way that cuts out scams completely. I've been using Swappa for the past 3 years now and have been completely satisfied.

Date of experience: September 23, 2016
California
1 review
0 helpful votes
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The website was super easy to use and the Swappa support team kept checking in to make sure everything went smoothly from payment to shipping to receiving the device.

Date of experience: September 22, 2016
Georgia
1 review
0 helpful votes
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All questions were answered prior to sale. Seller was vetted. Shipment was prompt. Tracking reliable. Product was exactly as listed. Had no problems with carrier setting up service.
Have already recommended Swappa to a dozen of my friends. Great service & hassle free experience.

Date of experience: September 22, 2016
Florida
1 review
0 helpful votes
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Excellent seller!
September 23, 2016

Phone arrived in two. Days and was nearly perfect!

Date of experience: September 22, 2016
Florida
1 review
0 helpful votes
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I've been using swappa for four to five months and I've enjoyed my experience so far. The easiness of posting and selling has made it my number one website for selling and buying use cellphones. Swappa is not money hungry like ebay

Date of experience: September 22, 2016
Maryland
1 review
0 helpful votes
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Iphone 6 plus
September 23, 2016

I had initially ordered an iphone 6plus from Ebay. The first phone was not fully functional and the second phone was totally dysfunctional. I returned both for a refund. I found this phone on Swappa and decided to give it a shot. I am happy to say, I am very pleased with the phone. It was shipped in a timely manner and is just as it was described. Is working great. Very pleased!

Date of experience: September 22, 2016
Indiana
1 review
0 helpful votes
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Amazing experience on swappa
September 22, 2016

My first transaction on swappa was extremely positive. I bought an iPhone 5 from a guy for $116. It was in better condition than a promise with almost no scratches. Inserted Sim card and all worked great. Would definitely do business with swappa sellers again.

Date of experience: September 21, 2016
Tennessee
1 review
0 helpful votes
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Swappa rocks
September 22, 2016

I have now bought three different phones through Swappa and all three experiences were great. I would not trust any other website to buy a phone.

Date of experience: September 21, 2016
California
1 review
0 helpful votes
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Great new service!
September 22, 2016

I bought a phone that was used, but in mint condition. The app worked great, the seller and the staff at Swappo were stellar, and I thoroughly enjoyed the whole transaction.

Date of experience: September 21, 2016
New York
1 review
0 helpful votes
Follow Joby T.
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Always worked for me selling and buying at Swappa. Added human element verifying transactions adds a great value. I would recommend your service to anyone.

Keep it up!

Date of experience: September 21, 2016
New Hampshire
1 review
0 helpful votes
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A most excellent experience.
September 22, 2016

I enjoy working with Swappa not only because their seller fees are low but because for the most part you are dealing with individual sellers. Swappa has strict guidelines as far as describing items and requiring photographs which serves to protect both buyer and seller. There are other resale sites and they all are quite good but Swappa is special and that's why I keep coming back.

For the most part this is a place to buy and sell phones. That seems to be the core of the business. Not only can you get phones at great prices but you can also get really hard to find phones. And there's a lot of competition for the business which serves to keep any premium to a reasonable amount.

I've had experiences as a buyer and seller. As a seller I do my best to be responsive to buyers - one time when I sold a smartwatch I walked the buyer through the process and made myself available anytime. I just got the new iPhone and the experience and speed were excellent. Which is in line with my experiences here.

Date of experience: September 21, 2016
California
1 review
0 helpful votes
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Amazing
September 22, 2016

Everything was better than expected! User friendly website, no surprises. What you see is what you get, no changes at checkout. Very easy to communicate with the sellers on here. I would definitely recommend the site to anyone.

Date of experience: September 21, 2016
California
1 review
0 helpful votes
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My paypal payment would not go through at first, but swappa staff were patient and helpful and in constant communication. Even an idiot like me finally got it right.

Date of experience: September 20, 2016
Minnesota
1 review
0 helpful votes
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New Swappa Fan
September 21, 2016

I was put off by the prices on Gazelle and the vibes on eBay. Then I found Swappa, where the deals are many and the vibes great!

Date of experience: September 20, 2016
Pennsylvania
1 review
0 helpful votes
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Great
September 20, 2016

Only way I'll ever buy a phone again not thru my contract!

Date of experience: September 20, 2016
New Jersey
1 review
0 helpful votes
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I first ordered and then requested a cancellation. The seller cancelled without any questions. Then I asked the seller about my concern, he responded very fast. Then I reordered and received the product before time.

Swappa, has been very honest throughout the process as well. Swappa, has managed the process very efficiently. I would much prefer Swappa over eBay or Amazon from now on.

P.S.: I have sold my old tablet via swappa as well.

Date of experience: September 20, 2016
Florida
1 review
0 helpful votes
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As always
October 22, 2016

Swappa is always a good place to find a good deal on gently use/new mobile device this day, i use to use eBay but ever since I find out about Swappa never went back to buy anything on eBay and the best part is safety. EBay has to many people trying to scam, and 50% of the time I buy item on ebay they never as described... people don't take my word for it go and try it yourself and stop wasting time in price item on ebay..

Date of experience: September 19, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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