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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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I was referred by a friend to check swappa and since then it has become my go to place to buy and sell. The team is very professional and responsive and the transactions are smooth. Definitely the best
Great as advertised phone in excellent condition with no physical or technical issues. So for those looking for a great site for electronics Swappa is a great place to start. Just add a mobile app.
This is not my first time conducting business through Swappa, and have always had a positive smooth experience. This time I bought a OnePlus 7T at a very good price and in good condition.
Seller did fantastic job of mailing quickly. Going thru PayPal was seamless. Swappa does a great job of sorting and listing the myriad of sellers and items. It is with a small bit of trepidation that we poise our finger over the "enter" button trying to decide whether to send our money out into the unknown, thankfully there are brokers like Amazon and Swappa to lessen the risk.
SWAPPA I feel is the most friction free experience in trading your devices for fair market value without the worries of fraud, while dealing with accurate product descriptions, conditions and clarity of the deal from advertisement through receipt. And the actual transaction experience is stellar.
Ordered 2 different phones at 2 different times and both phones came in better shape than the description that was given amazing website
I've purchased several electronics through Swappa and can't be more pleased. The site is simple to use, has the proper categories and sub categories, easy to search... I can go on and on. The prices are fair too. This is the only place I shop electronics now!
As a seller on this platform, it is by far the best selling experiences I've had. No ridiculous eBay fees & swappa will stand by their sellers in cases of buyer mistake or buyer's remorse.
Good place to sell your device. We have been using Swappa for years. Some sales even with 20 photos buyers complain and detailed description buyers still complain and give you bad rating. Rating should be removed. A $ 50 phone is not perfect. Please understand.
Easy and safe way to purchase gently used phone with protection and no scams they also offer fast shipping so you don't have to wait I have bought a couple phones for myself and family members and DEFINITELY Recommend swappa!
Wonderful experience! I would recommend Swappa highly! Easy, fast and perfect service. Seller was a pleasure to work with!
1st time buyer in Swappa. Both the Swappa site and the seller were awesome. Bought a mint condition Pixel 3 XL and received just that. Bought Tuesday night, received the phone Friday afternoon. Will but from again in the future.
Highly recommend this seller. The phone was shipped very fast and arrived just as described. I am a very happy customer.
I just received my Note 10+ that I purchased used but in mint condition from a seller on Swappa and it is AMAZING! This is the second time I have purchased a cell phone on Swappa and both transactions were flawless and both devices arrived exactly as advertised.
Phone arrived seven days post purchase. Item was as depicted on swappa website. First time swappa purchaser. Will use swappa again. Thank you for an easy process.
I bought a phone on swappa. The buyer sold me a iPhone 8 when I received it there was a problem with the screen I messaged them about the problem and they said to send them pictures of the problem after the saw the picture they said send it back and they would send me a replacement they were quick about sending me a new one I didn't have any problem with them not taking it back. I sent the phone back and received a new phone it's in perfect condition I'm happy with my purchase the only thing is that when I had to return the device I had to pay out of pocket no one offered a discount or offered to pay for my return I had to pay $13 to send back!
Placed ad with pictures. Buyer read ad, saw pictures, saw tracfone, chose to buy.
I Paid $12.60 to ship to her.
Buyer Wants to return it because said verizon can't switch. NOWHERE in ad does it mention Verizon.
Swappa says I have to pay $12.60 to ship it and pay return shipping costs.
I'm out $26.00?. AVOID SWAPPA LIKE THE PLAGUE
Absolutely outstanding from start to finish. Swappa, Planet Computers, and the seller Darren J all went above and beyond the call of duty. I'm extremely impressed.
Worked out great. Less fees than ebay charges. Smooth transactions. The only thing is that feedback comes in slowly. Over all a great place to sell electronics without getting killed in fees.
Great iPad... was very good happy to do this again. He ship as he promised would love to find another one
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

