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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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New York
1 review
1 helpful vote
Follow Ed V.
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I was referred by a friend to check swappa and since then it has become my go to place to buy and sell. The team is very professional and responsive and the transactions are smooth. Definitely the best

Date of experience: May 17, 2020
North Carolina
1 review
15 helpful votes
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Great as advertised phone in excellent condition with no physical or technical issues. So for those looking for a great site for electronics Swappa is a great place to start. Just add a mobile app.

Date of experience: May 17, 2020
Florida
1 review
0 helpful votes
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This is not my first time conducting business through Swappa, and have always had a positive smooth experience. This time I bought a OnePlus 7T at a very good price and in good condition.

Date of experience: May 14, 2020
Oregon
1 review
12 helpful votes
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Seller did fantastic job of mailing quickly. Going thru PayPal was seamless. Swappa does a great job of sorting and listing the myriad of sellers and items. It is with a small bit of trepidation that we poise our finger over the "enter" button trying to decide whether to send our money out into the unknown, thankfully there are brokers like Amazon and Swappa to lessen the risk.

Date of experience: May 14, 2020
Oregon
1 review
0 helpful votes
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SWAPPA I feel is the most friction free experience in trading your devices for fair market value without the worries of fraud, while dealing with accurate product descriptions, conditions and clarity of the deal from advertisement through receipt. And the actual transaction experience is stellar.

Date of experience: May 12, 2020
Illinois
2 reviews
0 helpful votes
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Excellent
May 12, 2020

Ordered 2 different phones at 2 different times and both phones came in better shape than the description that was given amazing website

Date of experience: May 12, 2020
Texas
1 review
0 helpful votes
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I've purchased several electronics through Swappa and can't be more pleased. The site is simple to use, has the proper categories and sub categories, easy to search... I can go on and on. The prices are fair too. This is the only place I shop electronics now!

Date of experience: May 8, 2020
New York
1 review
0 helpful votes
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As a seller on this platform, it is by far the best selling experiences I've had. No ridiculous eBay fees & swappa will stand by their sellers in cases of buyer mistake or buyer's remorse.

Date of experience: May 6, 2020
New York
2 reviews
11 helpful votes
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Good place to sell your device. We have been using Swappa for years. Some sales even with 20 photos buyers complain and detailed description buyers still complain and give you bad rating. Rating should be removed. A $ 50 phone is not perfect. Please understand.

Date of experience: May 5, 2020
Missouri
1 review
0 helpful votes
Follow Danielle T.
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Easy and safe way to purchase gently used phone with protection and no scams they also offer fast shipping so you don't have to wait I have bought a couple phones for myself and family members and DEFINITELY Recommend swappa!

Date of experience: May 4, 2020
California
2 reviews
0 helpful votes
Follow Lori T.
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Wonderful experience! I would recommend Swappa highly! Easy, fast and perfect service. Seller was a pleasure to work with!

Date of experience: May 4, 2020
Maine
1 review
15 helpful votes
Follow Jeremey M.
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1st time buyer in Swappa. Both the Swappa site and the seller were awesome. Bought a mint condition Pixel 3 XL and received just that. Bought Tuesday night, received the phone Friday afternoon. Will but from again in the future.

Date of experience: May 1, 2020
Minnesota
1 review
0 helpful votes
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Highly recommend this seller. The phone was shipped very fast and arrived just as described. I am a very happy customer.

Date of experience: April 30, 2020
Germany
1 review
0 helpful votes
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Buy With Confidence
April 29, 2020

I just received my Note 10+ that I purchased used but in mint condition from a seller on Swappa and it is AMAZING! This is the second time I have purchased a cell phone on Swappa and both transactions were flawless and both devices arrived exactly as advertised.

Date of experience: April 28, 2020
Illinois
1 review
0 helpful votes
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LG G8 purchase
April 27, 2020

Phone arrived seven days post purchase. Item was as depicted on swappa website. First time swappa purchaser. Will use swappa again. Thank you for an easy process.

Date of experience: April 25, 2020
Texas
1 review
14 helpful votes
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Overall Happy
April 25, 2020

I bought a phone on swappa. The buyer sold me a iPhone 8 when I received it there was a problem with the screen I messaged them about the problem and they said to send them pictures of the problem after the saw the picture they said send it back and they would send me a replacement they were quick about sending me a new one I didn't have any problem with them not taking it back. I sent the phone back and received a new phone it's in perfect condition I'm happy with my purchase the only thing is that when I had to return the device I had to pay out of pocket no one offered a discount or offered to pay for my return I had to pay $13 to send back!

Date of experience: April 24, 2020
Arizona
1 review
0 helpful votes
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Rip off
April 23, 2020

Placed ad with pictures. Buyer read ad, saw pictures, saw tracfone, chose to buy.
I Paid $12.60 to ship to her.
Buyer Wants to return it because said verizon can't switch. NOWHERE in ad does it mention Verizon.
Swappa says I have to pay $12.60 to ship it and pay return shipping costs.
I'm out $26.00?. AVOID SWAPPA LIKE THE PLAGUE

Date of experience: April 23, 2020
Nevada
1 review
0 helpful votes
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Absolutely outstanding from start to finish. Swappa, Planet Computers, and the seller Darren J all went above and beyond the call of duty. I'm extremely impressed.

Date of experience: April 23, 2020
New York
1 review
0 helpful votes
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Worked out great. Less fees than ebay charges. Smooth transactions. The only thing is that feedback comes in slowly. Over all a great place to sell electronics without getting killed in fees.

Date of experience: April 23, 2020
Texas
1 review
0 helpful votes
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Great iPad
April 22, 2020

Great iPad... was very good happy to do this again. He ship as he promised would love to find another one

Date of experience: April 21, 2020

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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