Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Swappa

Swappa

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Swappa?
grey stargrey stargrey stargrey stargrey star

Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
This company does not typically respond to reviews

We monitor reviews for authenticity

Alabama
1 review
2 helpful votes
Follow James N.
Unfollow James N.
Share Review
Report Review

I saw the site around for years and wondered if it was too good to be true but after doing my research and finally completing a purchase over the platform I have to say, this is awesome!

I love my new phone and the sense of security I get from PayPal's included 180-day Purchase Protection. I can't stop raving about how smooth it all was and will definitely be ordering more!

Date of experience: March 4, 2020
California
1 review
0 helpful votes
Follow Sandra H.
Unfollow Sandra H.
Share Review
Report Review

I don't think I'll ever buy another phone elsewhere. I'm very happy with my purchase.
Thanks swappa!

Date of experience: March 3, 2020
California
1 review
0 helpful votes
Follow Boris S.
Unfollow Boris S.
Share Review
Report Review

What a great site Swappa!
February 28, 2020

This website is actually really well Build made and secure. I highly recommend to everybody my experience has not been anything but excellent.

Date of experience: February 27, 2020
New Hampshire
3 reviews
0 helpful votes
Follow Tom G.
Unfollow Tom G.
Share Review
Report Review

Great iPhone!
February 28, 2020

The site was great to shop on. The price and quality of the phones was great. Had some issues but all were handled as well as possible and resulting in a great shopping experience. Felt that the sellers have your back here

Date of experience: February 27, 2020
Maryland
3 reviews
1 helpful vote
Follow Stephane F.
Unfollow Stephane F.
Share Review
Report Review

I recently discovered Swappa and started selling some items there.
They have a support team that works 24/7 and make sure everything you post there is legitimate and exactly what you said it was.
They go thru the pictures to make sure you didn't add any sensitive information about your devices.
All chats are public on there which in some ways is good but it also has it down sides. I assume it is their business model and I respect that.
The only downside about public chats is that someone competitors(sellers) can come and encourage you to lower the price of your item as if they wanted to buy it and when you do it. They don't buy it and everyone else trying to buy won't pay more than what is public.
If you ever want to buy any electronic device, check on Swappa first.
You won't be disappointed.

Date of experience: February 20, 2020
Texas
1 review
0 helpful votes
Follow Marissa B.
Unfollow Marissa B.
Share Review
Report Review

Perfect
February 20, 2020

The seller was super quick to reply with any questions I had and the phone was just as described and at a great price!

Date of experience: February 19, 2020
Florida
3 reviews
0 helpful votes
Follow Michael P.
Unfollow Michael P.
Share Review
Report Review

Very easy to search and select what you're looking for by make, model and condition. I am very pleased!

Date of experience: February 18, 2020
Oregon
1 review
1 helpful vote
Follow Joey N.
Unfollow Joey N.
Share Review
Report Review

I think Swappa is the best place to go for used cell phones and laptops. Zero scams, great review system, etc... I use them regularly to buy MacBooks for new developers at our company.

Date of experience: February 14, 2020
Minnesota
9 reviews
62 helpful votes
Follow Sam T.
Unfollow Sam T.
Share Review
Report Review

I've bought a laptop and 3 phones from this site, and sold 2 phones over the last 3 years. The process is easy, the customer service is prompt and helpful, and there is an assurance that you get what you pay for. Pay close attention to condition, because if something you buy isn't what it seems, you'll get your money back, it's happened to me one time.

Date of experience: February 12, 2020
New York
1 review
13 helpful votes
Follow Jason C.
Unfollow Jason C.
Share Review
Report Review

Swappa has safeguards to ensure both the buyer and seller are legitimate. Smooth transaction, highly professional, doesn't get any better. Much better than ebay which bombarded me with scammers.

Date of experience: February 12, 2020
Ohio
1 review
13 helpful votes
Follow Steven K.
Unfollow Steven K.
Share Review
Report Review

First time user
February 13, 2020

I just recently used Swappa for the first time and it was such a pleasant experience. It actually made me use the site again for a watch a few days later. I've been telling all my friends to look at Swappa if they are searching for some electronic device that Swappa might carry. I like that it seems to care for the products they allowed to be sold and not just offering a place to upload devices with no regard to functionality.

Date of experience: February 12, 2020
GB
1 review
0 helpful votes
Follow James B.
Unfollow James B.
Share Review
Report Review

Actual product
February 12, 2020

I placed order first time and i got right product fully satisfied with this website
I hope in future i will get the same service like this time

Date of experience: February 11, 2020
Arkansas
1 review
0 helpful votes
Follow Pablo A.
Unfollow Pablo A.
Share Review
Report Review

During my almost 6 year experience with Swappa, I can tell you it is really amazing. I have bought several items, mostly phones and once a mirrorless camera as well. They used to be just a "used" phone market but now they have grown to different electronic devices. I am surprised some people had some bad experiences with this website/app recently. I am so glad I never had a problem with their site nor with the people selling their devices. I really enjoy how easy everything is. I've never bought phones from Ebay because their platform looks confusing. I do not understand the bidding options so I use Swappa instead. I like how their staff is always monitoring the comment section to see if there are any bad actors or trolls. Their customer service is great and help the transitioning process when purchasing an item. If you are new to Swappa, I recommend you to try this platform out. The people selling their devices have some competitive prices especially the "Mint" conditioned devices. Not all devices are a deal, though, so do some research before shopping and do not rely on Swappa to always have the lowest prices. Thank you for reading and I hope you found this helpful.
PS: I have never returned an item so I do not know how returning items work.

Date of experience: February 10, 2020
Texas
1 review
20 helpful votes
Follow Donna K.
Unfollow Donna K.
Share Review
Report Review

Ripped off on shipping
February 9, 2020

I ordered a phone for $700 plus, conditioned on prompt shipment. The seller shipped on time -- by the slowest method, which is predicted by UPS to take six days, which means that it might arrive sometime late next week if I am lucky. Swappa said, "too bad, UPS ground is acceptable." Stick with Amazon fulfillment or Prime -- at least you'll get your item in some reasonable time. I buy horse equipment online and, even on Facebook Marketplace, the shipping time is less than 1/2 of Swappa. Stay away unless you have no need for what you are buying.

Date of experience: February 9, 2020
Swappa -. — Swappa Rep
over a year old

Donna,

Shipping on Swappa is built into the cost. Our shipping policy is here: https://swappa.com/faq/answer/safe_standard_shipping_policies

Comparing free shipping on Swappa to a paid yearly subscription model like Amazon prime is simply not a fair comparison.

Many of our sellers offer priority tracking and/or express shipping options if needed.

Alabama
1 review
12 helpful votes
Follow Johnny M.
Unfollow Johnny M.
Share Review
Report Review

I received my Galaxy S10e phone and was pleasantly surprised about how good the condition was. The phone seems to work perfectly. The phone arrived exactly as the seller said. Swappa has a great service, and I intend to purchase another phone from them in the near future. I used PayPal and the transaction was seamless.

Date of experience: February 7, 2020
California
1 review
20 helpful votes
Follow bill s.
Unfollow bill s.
Share Review
Report Review

I bought a phone on swappa. The buyer sold me a clean ein iPhone but it was a prepaid variety that doesn't work on any normal network. The buyer admitted to this and was going to pay me then back out. Swappa told me to take it up with eBay. All the seller had to do to win the dispute is lie to PayPal and tell them I "Altered the device" Its just a he said she said thing. I informed swappa of this and they refused to do anything about it.

Date of experience: February 5, 2020
Germany
5 reviews
1 helpful vote
Follow Jeff H.
Unfollow Jeff H.
Share Review
Report Review

Good service
February 7, 2020

I purchased my phone here which am happy with. Everything was just fine: from the payment till the quality.

Date of experience: February 5, 2020
Utah
1 review
0 helpful votes
Follow Paige J.
Unfollow Paige J.
Share Review
Report Review

I like the selections and the service is great. I've been able to return phones, when they weren't what was expected, with no problems. I plan on using Swappa in the future when I eventually upgrade my phone.

Date of experience: February 2, 2020
Massachusetts
1 review
11 helpful votes
Follow Richard S.
Unfollow Richard S.
Share Review
Report Review

Best in the business
February 2, 2020

Get the best value for your electronics, fast payment, excellent support services. I had a problem with selling or buying on Swappa site. I am recommending this site to everyone.

Date of experience: February 2, 2020
New Jersey
1 review
0 helpful votes
Follow Chris J.
Unfollow Chris J.
Share Review
Report Review

It was easy to use the app but we could not figure out how to arrange the payment - not sure if we're supposed to meet in person to exchange or mail but thanks for setting up communication!

Date of experience: February 1, 2020

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
See all photos