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Swappa

3.8

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Swappa Reviews Summary

Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.

This summary is generated by AI, based on text from customer reviews

service
331
value
331
shipping
321
returns
127
quality
330
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Missouri
1 review
1 helpful vote
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Great First Experience
March 4, 2016

My brother in law recommended Swappa because he said it's a legit trustworthy site for phones.
I got a great mint phone just as described!
No problems, no hassles, no worries!

Date of experience: March 3, 2016
Louisiana
2 reviews
0 helpful votes
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Shopping with Peace of Mind
March 4, 2016

With Swappa, I don't have to worry about scams. That peace of mind alone is worth it, but I also find better quality products. Thank you, Swappa staff, for your dedication and hard work!

Date of experience: March 3, 2016
Indiana
1 review
1 helpful vote
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Best place to buy a phone
March 3, 2016

Swappable makes buying a phone easy. They do all the hard work, and let you relax, knowing you won't get scammed. I will definitely use this site anytime I need a new phone or tablet.

Date of experience: March 2, 2016
Washington
1 review
1 helpful vote
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Great way to buy used phones
March 3, 2016

Cheaper than Ebay and better phones from what I saw. I would highly recommend using swappa for all your used device needs. I will be using it again for sure.

Date of experience: March 2, 2016
Illinois
11 reviews
17 helpful votes
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Safe
March 3, 2016

This is the first time I have ever bought a phone on line and I will be back. At first I was skeptical but the phones are checked so they are safe. Descriptions and pictures are very clear. This was all a confidence builder for me to buy used and not from my carrier. Love the site will recommend to fam and friends

Date of experience: March 2, 2016
Nebraska
1 review
0 helpful votes
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My daughter lost her phone. It was a basic phone she was outgrowing. (Maybe she lost it intentionally?) I did not want to invest in a new phone for her age. Swappa gave me just what I needed. A reliable phone at a reasonable price. The checklists made my first time experience easy. Everything worked as expected. My daughter thinks I am awesome... or rad... or solid... or something like that at least for the hour.

Date of experience: March 2, 2016
New York
1 review
0 helpful votes
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Amazing phone deals
March 2, 2016

Seller responds to any questions in a timely matter. Great deals on the newest smartphones and You can even work out a reasonable price for them. When will people stop getting rob for paying ridiculous prices for devices at eBay & Amazon and just use swappa.

Date of experience: March 2, 2016
Missouri
1 review
1 helpful vote
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Excellent experience
March 2, 2016

It was a quick transaction and I recieved my phone in 2 days, swaps offered protection in case it did not come. But it arrived just as described and I'm extremely satisfied!

Date of experience: March 1, 2016
California
1 review
1 helpful vote
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Great way to fill a niche
March 1, 2016

People want to unload old phones, other people want a way to get lightly used phones that can be guaranteed. I've both sold and bought phones here- great place to have a huge variety to choose from. The recently sold ones are great benchmarks.

Date of experience: March 1, 2016
Tennessee
1 review
1 helpful vote
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Awesome
March 1, 2016

I found the phone I wanted in brand new condition for a great price and it was literally here in two days soooo awesome

Date of experience: March 1, 2016
Illinois
1 review
0 helpful votes
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I had a very pleasant experience on this site. It was my first time buying anything off of here. I would buy again. Swappa makes the process easy and monitors everything.

Date of experience: March 1, 2016
Maryland
1 review
0 helpful votes
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Amazing customer service
March 1, 2016

Tyler Scott did everything he could help make my experience with him great. There was a problem at first but he fixed it with no ands, if, or buts. I highly recommend ordering from him!

Date of experience: March 1, 2016
New York
1 review
1 helpful vote
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Helpfull
March 1, 2016

Swappa team are very helpful. On one can take responsibility of seller but still team help us to solve problems.

Date of experience: March 1, 2016
Michigan
1 review
0 helpful votes
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Successful Swappa experience!
March 1, 2016

Needed to find a new phone for my SO, as her current phone is broken and practically un-repairable. Swappa had exactly what I was looking for and at a price I couldn't say "No" to! Thanks Swappa!

Date of experience: March 1, 2016
Georgia
4 reviews
1 helpful vote
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Great site
March 1, 2016

I have used Swappa for 2 purchases and have had only GREAT results. The site is very user friendly and all buyers are vetted very well this is my "go to" site for phone purchases. Great Job Swappa!

Date of experience: March 1, 2016
Texas
1 review
1 helpful vote
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Fast shipping
March 1, 2016

Cool no complaints transaction easy... will use soon

Date of experience: February 29, 2016
New Jersey
1 review
0 helpful votes
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I love Swappa!
February 29, 2016

I have bought several phone from Swappa, and I have never had a bad experience. No need to spend crazy amounts of money on a brand new phone when yoi can get excellent quality used phones on Swappa. I don't think I would buy a phone anywhere else.

Date of experience: February 29, 2016
Arkansas
1 review
1 helpful vote
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Droid Turbo Phone
February 29, 2016

Phone arrived a head of schedule and as described, phone was activated with no problems.

Date of experience: February 28, 2016
Hawaii
1 review
1 helpful vote
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Review
February 29, 2016

So my family ended up moving carriers. A friend of mine had used this website Swappa and saved a nice little bit of money by doing so. I headed over and subscribed to some post feeds and when the opportunity presented itself I ended up buying 2 different phones. The website was EASY to use and the sellers were very accommodating during the process. We received the phones in the condition described and in a timely manner. The benefit of using Swappa is the buyer is protected. The site itself has moderators that make sure everything is legit and then the use of paypal is added protection. Easy and safe. I will use again when it comes time to upgrade. We only bought this time but looking forward to selling and buying new upgrades.

Date of experience: February 28, 2016
Washington
1 review
1 helpful vote
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Excellent experience from beginning to end. Easy access, full description of device. Accurate details and phone. Fast shipping.

Date of experience: February 28, 2016

From the business

The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.


swappa.com
Founded in 2010
Kansas City, MO, United States
+79
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