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Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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My brother in law recommended Swappa because he said it's a legit trustworthy site for phones.
I got a great mint phone just as described!
No problems, no hassles, no worries!
With Swappa, I don't have to worry about scams. That peace of mind alone is worth it, but I also find better quality products. Thank you, Swappa staff, for your dedication and hard work!
Swappable makes buying a phone easy. They do all the hard work, and let you relax, knowing you won't get scammed. I will definitely use this site anytime I need a new phone or tablet.
Cheaper than Ebay and better phones from what I saw. I would highly recommend using swappa for all your used device needs. I will be using it again for sure.
This is the first time I have ever bought a phone on line and I will be back. At first I was skeptical but the phones are checked so they are safe. Descriptions and pictures are very clear. This was all a confidence builder for me to buy used and not from my carrier. Love the site will recommend to fam and friends
My daughter lost her phone. It was a basic phone she was outgrowing. (Maybe she lost it intentionally?) I did not want to invest in a new phone for her age. Swappa gave me just what I needed. A reliable phone at a reasonable price. The checklists made my first time experience easy. Everything worked as expected. My daughter thinks I am awesome... or rad... or solid... or something like that at least for the hour.
Seller responds to any questions in a timely matter. Great deals on the newest smartphones and You can even work out a reasonable price for them. When will people stop getting rob for paying ridiculous prices for devices at eBay & Amazon and just use swappa.
It was a quick transaction and I recieved my phone in 2 days, swaps offered protection in case it did not come. But it arrived just as described and I'm extremely satisfied!
People want to unload old phones, other people want a way to get lightly used phones that can be guaranteed. I've both sold and bought phones here- great place to have a huge variety to choose from. The recently sold ones are great benchmarks.
I had a very pleasant experience on this site. It was my first time buying anything off of here. I would buy again. Swappa makes the process easy and monitors everything.
Tyler Scott did everything he could help make my experience with him great. There was a problem at first but he fixed it with no ands, if, or buts. I highly recommend ordering from him!
Swappa team are very helpful. On one can take responsibility of seller but still team help us to solve problems.
Needed to find a new phone for my SO, as her current phone is broken and practically un-repairable. Swappa had exactly what I was looking for and at a price I couldn't say "No" to! Thanks Swappa!
I have used Swappa for 2 purchases and have had only GREAT results. The site is very user friendly and all buyers are vetted very well this is my "go to" site for phone purchases. Great Job Swappa!
I have bought several phone from Swappa, and I have never had a bad experience. No need to spend crazy amounts of money on a brand new phone when yoi can get excellent quality used phones on Swappa. I don't think I would buy a phone anywhere else.
Phone arrived a head of schedule and as described, phone was activated with no problems.
So my family ended up moving carriers. A friend of mine had used this website Swappa and saved a nice little bit of money by doing so. I headed over and subscribed to some post feeds and when the opportunity presented itself I ended up buying 2 different phones. The website was EASY to use and the sellers were very accommodating during the process. We received the phones in the condition described and in a timely manner. The benefit of using Swappa is the buyer is protected. The site itself has moderators that make sure everything is legit and then the use of paypal is added protection. Easy and safe. I will use again when it comes time to upgrade. We only bought this time but looking forward to selling and buying new upgrades.
Excellent experience from beginning to end. Easy access, full description of device. Accurate details and phone. Fast shipping.
Answer: Hi Neisha. Swappa is quite safe! Please see the 500+ reviews on this site referencing the safe and pleasant buying experience that is Swappa. Please email [email protected] if you have further questions. Thanks for using Swappa!
Answer: Hi Peggy. If you receive a device that is not as advertised then you can return it for a refund. Our policy is that simple. Swappa staff works hard to prevent problems from happening, and PayPal has extensive buyer protections in case they do. Buy with confidence. Thanks for using Swappa.
Answer: Hi Alfred, Swappa requires all users to provide the ESN number for each device when creating a listing as a verification step. For more questions, please email our support team - [email protected] Thanks!
Answer: Very safe, I've bought and sold over 40 phones using Swappa and have only had one problem... When that happened both Swappa and PayPal had my back.
Answer: Yes, you should remove and keep your SIM card when you sell your used phone. SIM cards are tied to your account, so are not transferable. More information and why in our FAQ: https://swappa.com/faq/sell/sim_card_included
Answer: Because they are scammers and a holes. They can't be bothered with you. Awful site. Use eBay instead.
Answer: Swappa guarantees it which goes above and beyond paypal. They are running IMEI checks and they do a great job. It's on you when you receive your phone to go through the phone check list to make sure it's good, checking cameras, microphones wfi, bluetooth, water damage check, things like that. Its really worry free buying.
Answer: Contact Swappa support. If an item is not as described by seller, the buyer is entitle to a refund.
Answer: Most sellers don't ship to African countries. This is because they include a reasonable fee on their prices to cover for shipping in the US, I guess shipping to Africa would come at a higher cost and they seem to be avoiding that for whatever reason. However, you can research and register for a freight forwarding company and have your orders shipped to them. In turn, these companies will forward your order to you when they receive it. As I pointed out before, this is something you have to read about and carefully consider. Hope that helps.
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.

