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Swappa Reviews Summary
Swappa generally enjoys a positive reputation for offering a reliable platform for buying and selling used electronics, with many users appreciating the thorough vetting of devices and the ease of transactions. However, significant concerns arise regarding customer service, particularly in response times and support during disputes, with numerous customers expressing frustration over unhelpful interactions and unresolved issues. Additionally, complaints about payment processing and discrepancies in product conditions highlight a need for improved communication and accountability. Overall, while many customers report satisfaction, the negative experiences suggest a critical need for enhanced customer support and service transparency.
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No matter what type of device I'm buying, or seller I'm working with, the Swappa staff keep us on track and support us to get the job done. If things go south, they're there to help support the buyer (as long as we aren't full of it). Great work Swappa, keep it up!
I'm a big promoter of this service. Bought my last half dozen phones from here. I love the opportunity to get 18 month old technology in perfect condition so affordably. I'll never buy from the provider again...
I do like how swappa does business. The communication encouraged between buyer and seller is better than other sale sites. The phone I purchased wasn't exactly as described, but it was in acceptable condition. I still think swappa is great.
Received my phone in 2 days and it is in better shape than I expected. Great phone and fast shipping
This was my first experience buying through swappa. I am satisfied with my purchase and appreciate the parameters set by swappa to ensure an excellent exchange. I will use swappa again.
I have purchased two phones in the past two months, both at great prices.
The first transaction was quick and easy with a mint condition iPhone 6s.
The second transaction was more interesting. The iPhone 6 was as described, but my carrier gave me the runaround when setting it up. Luckily, a Swappa rep was extremely helpful in troubleshooting and would reply to inquiries within 30 minutes each time!
Overall - Swappa users had accurately described products and the Swappa team was AMAZINGLY helpful!
I was a bit hesitant as I was brand new to swappa. Now I am so happy with my experience on swappa and the choice in the selection of cell phones available, I can't wait to make my next purchase. The communication is very easy between seller and buyer. Also, the sellers are very quick to respond to all questions.
I was able to quickly find the phone i was looking for in the condition i wanted for a very reasonable price.
Swappa is the place to hunt for new and cleanly used phones and tablets. I have never regretted any purchase from Swappa. The staff are also on hand to offer any help before, during and/or after a purchase. Thanks Swappa.
I've now bought two iPhones on Swappa and both have been great experiences. Swappa helps the buyer feel that they are guided through a purchase they can feel confident about. The checklist is really helpful to fully test a phone after it arrives. I recommend Swappa to friends looking to buy electronics.
It doesn't get any easier. I was new to the site and happened to purchase a "new(resale)" phone from a seller who was also new to the site. Very pleased. I will let others know to consider this site if they are looking to buy a used or resale smartphone.
Transaction was smooth, I am satisfied with my ipad purchased from Swappa listing.
Have purchased and sold a few phones on Swappa.com. Swappa staff is very supportive. No crazy fees like Ebay.
Fast shipping, device in great condition, what more could you ask for?
Swappa is so easy, safe and inexpensive that there is no good reason to buy or sell a phone somewhere else.
Seller was a great communicator... Shipped the product extremely quick for free... The phone was in far better condition than I expected... and I find Swappa to be extremely accurate and trustworthy!
Product met expectations. It was accurately described and quickly shipped. I recommend this seller to others and would do business with him again without hesitation.
It was an easy site to find and buy. Everything is checked out and simple to find.
I heard about your company from a Verizon rep. I wanted another phone without a 2 year contract or paying for a phone for 2 years.
Your web site was user friendly and Swappa's Follow up service was outstanding. The way you looked out/followed the sale for the Seller and the Buyer protection was the best. You made sure we stayed in touch and was satisfied My phone is in Great shape and The Price was Right. I would use you again. Thank you.
From the business
The place to buy and sell newish tech. Safety, simplicity and staff-approved listing make Swappa the better way to buy and sell used phones, tablets, laptops, video games, home tech and more.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members