SwapaLeaseReviews 94

I would give zero stars if I could because that's how useless the swap a lease was. I had to pay $200 to put pictures I took of my own car on the website, had the pictures up there for two months and no responses. I advertised my car on Facebook marketplace and had five buyers in the first two days. Then when I tried to let the buyers know to go to swap a lease, I was told that I had to fill out a credit application and send it to the potential buyers. I had assumed that swap a lease would help with the information transfer to get me out of my lease, turns out I paid $200 to advertise my car when I should have tried to find a buyer through Facebook, mercari, cregslist, or any other legit site. Biggest waste of time and money -10 out of 10 would recommend this site.

I just transferred my lease on a 2017 Lincoln Navigator with the help of my personal account manager Lisa Feldman, ext 2001. I am beyond happy with the level of customer service she provided. I only had 3 months left on the lease and she quickly got my car up and "searchable". When my first transfer candidate pulled out, just as we were completing all The contracts, i was devastated. I didn't think i had time left to start again. I emailed Lisa and she got the search Going.
Within 1 week i had a new transfer candidate and the contracts have been signed And the car has been officially transferred. Lisa was so attentive and available, i will absolutely call on her again. Oh- all this happened during the COVID 19 pandemic!

Waste of money I had my car listed from November till June when I took it down out of frustration and decided to keep the car. Called a few times and had ad updated still nothing. Contacted them today and asked for the ad to be removed and requested a refund to be told I would not get one because I didn't reach out to a specific person she could have made that better well why didn't you do that in the first place? Then was told it typically takes 90-120 days it's been way past that. Then the rep blamed the lack of attention on Covid-19 even though the ad was placed months before the pandemic.

Due to the pandemic, I decided to move back home to be with my family so I needed to find someone to take over my car lease. I reached out online to SwapaLease and Ron Becker called me immediately. He was fantastic! He guided me through the whole process and was always available to answer my questions. I was able to find someone to take over the lease within 2 weeks.
Ron was reassuring and helpful during a difficult time. I admit I was nervous about the process, but Ron made it easy. Thank you for your excellent customer service.

I was looking to get out of my BMW X1 lease, which still had 2 years remaining on it. The salesperson, Lisa Feldman, contacted me and essentially handled everything from start to finish. Within 1 day of my BMW being listed (with Lisa's help, which was amazing), I received a call from a reliable buyer with good credit. I am now out of my lease and the whole process was seamless. I would definitely use Swap a Lease again if I needed to get out of a car lease (or even potentially if I wanted to takeover a lease).

Paid $300 to list my vehicle for lease swap. Provided photos as requested along with a write up of terms. SwapaLease Rep assured me that my offer was competitive with similar vehicles listed. Said average wait for a qualified buyer was 30 to 60 days. After 3 weeks with NO response and a few phone calls to the Rep, I got one e-mail Inquiry asking if the vehicle was still available. I replied with Yes! Waited several days for return message then called the phone number for the "Interested party" Asked to speak to this person and was informed that there was no one at this number by that name and that no one had inquired about buying a car.
Ok. Figured it was just a nuisance query and added a cash incentive to my listing to up the gain. Six weeks and several complaints to my Rep and I got another email from a different person asking if the vehicle was still available. This time I immediately called the phone number provided by the potential buyer. No surprise: I got a recorded message stating that the call could not be completed as dialed and I should check the number and try again. I did so with same result. Then I sent a response e-mail to the address provided in the Query. This time I said vehicle was still available for inspection and lease transfer at the buyers convenience. Still waiting for response back.
I suspect I will be waiting til hell freezes over because both of these "interested" persons were plants from SwapaLease whose mission was to keep me believing that they were actively working to move my vehicle.
If I had received several queries from buyers looking for a better deal than I was offering, that would have convinced me that SwapaLease was at least out there beating the bushes on my behalf. Given the total absence of any legitimate queries over a 90 day period, I have to suspect that the SwapaLease business model is defective and offers little benefit to clients who sincerely want to get out from under a car lease with reasonable terms.

I had a pieasant experience with swap a lease. Biggest problems were people who wouldnt commit to showing me their vehicle and the lengthy time to close the paperwork after the process starts.[not swap a lease"s fault tho]. It ll take 4 sometimes 5 wks.to complete the transaction. Ford Credit is the worst I believe. Truth of the matter is the credit co. Has no incentive to hurry.The original lease is a done deal. When someone takes over a lease the credit co. Has already made their money and has no reason to hurry the paperwork...

A friend told me about swapalease a number of years ago, when I was between cars and not sure what I really wanted. I picked up a great SUV for 27 months which was perfect, and the price was right. I then was getting out of a company car, needed something short term, and Swapalease had a great car for 14 mo which was all I needed. I highly recommend them not only for friendly service and price, but also for being exactly what I needed.

They are thieves. Not only did I pay them to upload my car but I found them a buyer interested through other websites the buyer called left his phone number and name and no one got back to him. I emailed Mr. Vernon who was playing dumb trying to tell me that he doesn't know if his associate called. I then texted the buyer and he confirmed that no one ever called him. I then emailed Mr. Vernon confronting him that all this to just get 290$ from me and of course no respond. This is how they make their money. Shame on you tou can shove my money cause your not seeing anymore.