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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I applied and was approved in minutes! Within 24 hours I received the documents I needed to have my Willow girl approved as my ESA saving me hundreds of dollars on a pet deposit for my new home! Thank you Support Pets!
It is hard to find a phone number to customer service on your web page. It is also hard to understand the payment option on what to uncheck or keep a check mark too. I needed information on what the uncheck or check marks mean and your Customer Service personal was not a billing CS. She did not transfer me to a billing person nor suggested the option. I am not a typist, so I do not like the chat option. At the end the CS indicated I would have the option to delete what I do not what. Luckily, I did not take her instruction because I DID NOT have the option to delete.
Hi Roberto!
Thanks for sharing your experience. We understand that navigating payment options and getting clear answers is important, especially if typing or chat isn’t your preferred way to communicate. At the moment, we don’t have a phone number for customer service—support is handled through email and chat only.
If you’re comfortable, emailing our support team at [email protected] might be a good option—they can provide detailed help with billing questions and walk you through your choices. We appreciate your patience and are here to help however we can.
Quick and easy! Support pets makes it really simple to follow and are very quick with their responses!
Hello Gillian!
We’re so glad to hear your ESA approval was quick and easy! Making the process simple and supportive is exactly what we aim for. Thanks for trusting us to help you and your companion stay together.
Training question I'm in K9 training with Emma does this help toward getting her certified as a service dog
Hello Sherry!
Great question! If you're currently in a K9 training program and working on specific tasks that relate to your condition—like alerting, interrupting anxiety, or grounding—then yes, that training can help your dog qualify as a Psychiatric Service Dog (PSD). What matters most for PSD recognition is that your dog is individually trained to perform tasks that directly assist with a diagnosed mental health condition.
Once the training is complete, you may be eligible for a PSD letter from a licensed professional. We're happy to help guide you through that step whenever you're ready.
It was wonderful! Very easy process, and validating to your needs and your pets needs. Truly great, I recommend it for everyone!
Hi Briana!
That means so much—thank you for sharing your experience! We're so glad the process was easy and that you felt truly seen and supported. Your kind words (and recommendation!) remind us why we do what we do. Wishing you and your support companion continued comfort and connection.
Overall good experience could be better with a follow up call instead of emails that are all so confusing
Hello Bernadette!
We really appreciate your feedback, and we’re glad to hear you had an overall positive experience. We understand that emails can sometimes feel overwhelming or unclear—thank you for pointing that out. While we currently don’t offer phone support, our customer care team is always available by email or live chat to walk you through anything step by step. We’re here to make things easier, not harder. Thanks again for trusting us.
So far so good for me I am hoping all renters will accept my esa documents bc my furbabies means the world to me
This experience was extremely easy and I would recommend this process with everyone I meet.
Hi Lisa!
That’s amazing to hear—thank you so much for the kind words and for recommending us! We’re thrilled the process was smooth for you, and it means the world to know we could help you and your support companion stay together.
I did everything online it was easy and fast and they response all my questions
Hello Yulma!
We’re so glad to hear that! Making the process quick, simple, and supportive is exactly what we aim for. Thanks for trusting us to help you and your companion—wishing you both continued comfort and peace.
Really appreciate them seeing the importance of my dog in my life.
Hi there Dariana!
That means so much to hear! Our mission is all about helping people stay connected with the animals who support them every day—because that bond truly matters. We’re so glad you and your dog are recognized and protected. Wishing you both all the comfort and joy ahead.
Very simple process and quick turnaround. So glad I did it!
Hello Heidi!
That’s wonderful to hear—we’re so glad the process was smooth and fast for you! It means a lot that you chose us, and we’re happy to have helped make things easier for you and your support companion.
Keeping my pet around helps me feel safe and secure a gateway for my fears and stress after a long day of work.
Hi Rafael!
That’s exactly what it’s all about—knowing your pet is there at the end of a long day can make all the difference. We’re so glad we could help give you that peace of mind and keep you and your support animal together. Thank you for trusting us, and we’re honored to have made the process quick and reassuring for you.
Very good experience polite employees very informative. Later found out I could have purchased the same pet for $450 less. Silly me for not looking around more
Hi Josetta!
We’re so glad to hear your experience was positive and that our team was helpful throughout—but we totally get that feeling of finding a better deal after the fact. It happens! At the end of the day, falling in love with your pet is what really matters, and it sounds like Bijon was meant to be with you. That connection is priceless. Wishing you both a lifetime of love and companionship.
Needed these documents so that my Belgian can finally come stay with me in my new apartment.
Hi Gio,
We’re so glad to hear it was helpful—and congratulations on welcoming your Belgian into your new place!
That’s exactly why we do what we do: to make sure people can live with the support they need, where they need it most.
Wishing you both comfort, calm, and a smooth transition into your new home!
ESA has allowed me to take Sammy to the stores with me. She has been a great support for me
Hi Glennda,
We’re so glad Sammy has been such a source of comfort for you—ESAs can be life-changing companions.
Thanks for choosing us!
Needed this to have Sammie being there with me all the time. She is my happiness and makes going out tolerable.
I feel so much more at ease now that I have my ESA. Turned it in to landlord today and no questions asked.
Hi Tammie,
We’re so happy to hear that everything went smoothly with your landlord—and even happier to know your ESA is bringing you peace of mind. That’s exactly what this is all about.
It means a lot that you’ve trusted us in the past and came back again. We're honored to support you on your journey.
Very helpful to those who truly need the support. I like having the printed documents, esa. Vest, leash, and license.
Hi Sharon,
Thank you so much for sharing your experience—we’re thrilled the process was smooth and that our team could step in with support when you needed it.
Having the printed documents and accessories can really help people feel confident and prepared, especially when explaining their ESA to housing providers. We're honored to have helped you get the documentation you needed to show just how important your pet’s support truly is.
I applied for my dogs to be ESA certified animals a few years ago and it's honestly the best decision I've ever made. Gone are the days of animal restrictions and fees. Not to mention my overall mental/emotional health has improved due to the fact that I always have my animals around. Thanks Support Pets!
Hello Ariel!
This absolutely made our day—thank you so much for sharing! We're honored to have played a part in helping you keep your dogs by your side and improve your emotional well-being. That’s exactly why we do what we do. We’re grateful for your trust and so glad the experience has been affordable, convenient, and supportive from the start.
Realizar todo este proceso de protección para mi mascota no hubiera sido fácil sin la ayuda de support pets, todo fue muy fácil, rápido, claro y lo mejor recibes muchas ayudas Gracias 🏻🐱
Hola Diana!
¡Qué alegría leer esto! Nos emociona saber que el proceso fue fácil, rápido y claro para ti y tu mascota. Es un honor poder ayudarte a proteger ese vínculo tan especial. Gracias por confiar en nosotros y por tus palabras tan bonitas. ¡Un abrazo para ti y tu gatito!
Hello Jose!
We’re so glad to hear that your experience was smooth and easy—that’s exactly what we aim for! Thanks for trusting us to help with your emotional support needs. Wishing you and your companion all the best.
It was a very smooth interaction, they made it very easy and accommodating. I would totally recommend.
Hi Ryan!
We’re so glad to hear your experience was smooth and easy—that’s exactly what we aim for! Thank you for your kind words and for recommending us. We’re just happy you found us now and that we could help.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jerrica!
We’re so happy to hear that, and thank you for sharing your experience! Willow sounds like a wonderful companion, and we’re honored to have helped make your move easier and more affordable. It means a lot to know your counselor referred you, too—wishing you both comfort and peace in your new home.