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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Realizar todo este proceso de protección para mi mascota no hubiera sido fácil sin la ayuda de support pets, todo fue muy fácil, rápido, claro y lo mejor recibes muchas ayudas Gracias 🏻🐱
Hello Jose!
We’re so glad to hear that your experience was smooth and easy—that’s exactly what we aim for! Thanks for trusting us to help with your emotional support needs. Wishing you and your companion all the best.
It was a very smooth interaction, they made it very easy and accommodating. I would totally recommend.
Hi Ryan!
We’re so glad to hear your experience was smooth and easy—that’s exactly what we aim for! Thank you for your kind words and for recommending us. We’re just happy you found us now and that we could help.
Hello Aida!
We’re so glad your first experience was a positive one—and even better that it was quick and easy for you! It means a lot that someone recommended us, and we’re honored to have earned your trust. Wishing you and your companion all the best.
I have requested an answer to my question numerous times and have not received one.
I'm asking why I click on renew for $99.00 and I was charged $134.00. What is the extra $35.00?
Also I have received my doctor's letter, is that all I'm getting.
Hi Julie!
We’re really sorry to hear about the confusion and lack of communication—that’s not the experience we want for you, especially as a returning client. It sounds like your renewal may have included an add-on or upgrade at checkout, which could explain the price difference. The best way to get clarity and ensure everything is correct is to reach out to our support team directly at [email protected] or through the chat at www.supportpets.com.
As for the ESA letter: yes, that is the main legal document protected under the Fair Housing Act. If you ordered any physical items like a vest or ID card and haven’t received them yet, our support team can also help check on your order status.
Thank you for coming back to us—it means a lot, and we want to make this right for you.
Easy the only issue I had it said it was $99 and when I pulled it up, it was $140
Hi Pam,
Thanks for your feedback—and we’re really glad to hear the process felt easy overall!
As for the pricing, the base package is $99, and any higher total at checkout usually comes from optional add-ons or extras selected during the process. Nothing is hidden—but we understand how that can be confusing if you weren’t expecting it.
If you have questions about what was included in your total, our team is happy to help:
📧 [email protected]
💬 www.supportpets.com
This was so simple and such a life saver. My Sam is a huge Mastiff but I am used to big dogs while oversees and growing up. I was so afraid I would get denied because of his breed and size and thankfully with this program I will be able to bring my sleeping buddy with me. No more sleepless nights!
I didn't realize how isolated I had become during the pandemic until I started to interact with others again. Having my ESA with me as I become more social helps reduce my anxiety. The process of getting my dog certified as an ESA was seamless and did not add to my stress and anxiety.
Hi Janet,
Thank you so much for sharing this. It’s powerful to hear how your ESA has supported you in reconnecting with the world post-pandemic. That kind of emotional stability and confidence is exactly why ESA protections exist—to help people feel safe, grounded, and capable in everyday life.
We’re also so glad the process felt seamless for you. That’s what we aim for—real support without added stress.
Wishing you and your pup continued comfort and connection as you move forward. 💛
Very satisfying fast reply, excellent communication, very patient staff and helpful and supportive I have nothing negative to say it was a positive experience and I'm looking forward to keep my precious max with support dogs for a long time :)
Hi Fanny,
Thank you so much for your kind words—we’re thrilled to hear that your experience was smooth, supportive, and truly positive. 🐾💛
It means a lot to know our team was able to guide you through the process with care and patience. Max is lucky to have you—and we’re honored to help make sure he stays right by your side, where he belongs.
We’re here for the long run, too.
Fantastic! Quick and easy process. Felt very supported by the entire team.
Hi Sloan,
Thank you so much for the kind words—we’re thrilled to hear the process felt quick, easy, and supportive from start to finish!
Referrals from friends mean the world to us, and we’re honored you chose Support Pets to help protect your bond with your ESA. We’re here to keep that support strong and simple. 💛
Hi Judy,
Thanks so much for sharing your experience! We're glad to hear your renewal went smoothly and efficiently—just the way it should.
We work hard to make sure our response times stay fast and the process stays stress-free, especially for returning customers like you. 💛
This is my second year utilizing support pet and I couldn't be more pleased with it service. Thank you
Hi Sabrina,
Thank you so much for trusting us again—we’re honored to support you for a second year! 💛
We’re so glad the experience continues to be convenient and positive for you. That’s exactly what we aim for: consistent, reliable support that makes life just a little easier.
Thank you for being part of the Support Pets family!
Quickly renewed Daisy's ESA for another year. Needed to receive travel documents as I may be traveling out of the country.
Hi Anna,
We love hearing that Daisy’s renewal went smoothly—thank you for being with us another year! 🐾✈️
It’s great that you’re staying ahead of your travel needs, and we’re proud to help make sure everything is in place for you and your ESA—whether at home or abroad.
Thank you for continuing to trust us with Daisy’s support.
Easy to understand and complete order
The process was very easy! I would definitely recommend it to someone else.
Hi Addison,
We’re so glad to hear the process was smooth for you—and thank you for being willing to recommend us! 💛
Helping people get the support they need, without added stress, is what we’re all about.
Wishing you and your ESA all the best from here forward!
Es muy buena pero no me Denton registrar a Mi gatica minimoon
Hola Leidi,
¡Nos alegra saber que ya recibiste la documentación de Copito y Bella! 🐾✨
Si necesitas registrar a tu gatica Minimoon, solo tienes que iniciar un nuevo proceso para ella a través de nuestro sitio web:
👉 https://www.supportpets.com
Si necesitas ayuda adicional, nuestro equipo de soporte estará encantado de asistirte:
📧 [email protected]
💬 www.supportpets.com
I was assisted with all the information and was informed that if I needed help with anything just ask I give you millions of stars
Hi Wanda,
Your message absolutely made our day—thank you so much! 💛🌟
We’re truly grateful for your kind words and so glad to hear you felt supported every step of the way. That’s exactly what we aim for: real help, delivered with care and clarity.
It means the world to us to be part of your journey—and we’re here whenever you need us.
Stress-free. No problems! Love how easy it is to get documentation! I recommend to anyone trying to get their dog certified ESA
Hi Nicole!
Thank you so much for the kind words! We're thrilled to hear the process was easy and stress-free for you—and that you're happy with your experience. It means a lot that you'd recommend us to others. Wishing you and your ESA all the comfort and support you deserve.
I have used this service several times to get my ESA when I had my cat and then when I got my dog they make it so easy to use
Hello Colleen!
Thank you so much for coming back to us—it means a lot to know we’ve been able to support you through both your cat and now your dog! We’re all about making the process as smooth and stress-free as possible. Wishing you and your ESA continued comfort and companionship.
I open it tells me to log in. Won't let me make an account up to get the documents
Hi there Jeannie!
We’re so sorry you’re having trouble creating your account—that definitely shouldn’t be happening. Since your ESA would help with your housing situation, it’s important to get this resolved quickly. Please reach out to our support team at [email protected] or use the chat at www.supportpets.com so they can help you set up your account and move forward with your documentation. You shouldn’t have to be separated from your companion when there’s a way to stay together. We’re here for you.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hola Diana!
¡Qué alegría leer esto! Nos emociona saber que el proceso fue fácil, rápido y claro para ti y tu mascota. Es un honor poder ayudarte a proteger ese vínculo tan especial. Gracias por confiar en nosotros y por tus palabras tan bonitas. ¡Un abrazo para ti y tu gatito!