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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,519
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,243 reviews

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New York
1 review
0 helpful votes
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Sammy review
June 9, 2022

The pricing was surprisingly low, I had never seen the ad before so I expected little until I went into the website myself. Also doing everything online helped with my situation since I needed my dog to have his documents ready before he gets his vaccines done so I can take him with me to the shelter.

Date of experience: June 9, 2022
Letti C. — Support Pets Rep
over a year old

It is wonderful to know you will be enjoying life with your support pet by your side!

Colorado
1 review
0 helpful votes
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Pinto
June 9, 2022

Very fast service. Now just waiting to receive the vest.

Date of experience: June 9, 2022
Letti C. — Support Pets Rep
over a year old

Making the process fast for loving pet parents is our goal. For your product order you will receive an email and SMS with the tracking information once the order has been shipped.

Florida
1 review
0 helpful votes
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Great service
June 9, 2022

Everything great and really quick. They approved me in 2 days and I already got my paperwork

Date of experience: June 9, 2022
Indiana
1 review
0 helpful votes
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My experience was very easy! Was very pleased with the process!

Date of experience: June 9, 2022
Letti C. — Support Pets Rep
over a year old

We are glad that you did not have a hard time with the registration. Thank you for choosing Support Pets to register your furry pal as an ESA.

Arizona
1 review
0 helpful votes
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Awesome support
June 9, 2022

Everything was super efficient and quick not sure it matters but it says pup is 2.9 lbs and she has since grown she is now 11 lbs not sure if that matters?

Date of experience: June 9, 2022
Texas
1 review
0 helpful votes
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My Relief
June 9, 2022

Thank you! I thought my pet and I would have to separate after all the tough times she pulled me through. I almost had a break down I thought I lost my pet forever. I didn't want lose my place nor my baby, so I was really in a tough spot. Thanks, Pet Support you are also a good resource of the healing process

Date of experience: June 9, 2022
Letti C. — Support Pets Rep
over a year old

Thank you for choosing Support Pets to register your furry pal as an ESA. Wishing you much health and happiness!

Texas
1 review
0 helpful votes
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Thank you so much!
June 9, 2022

It has taken me years to get an ESA but with Support Pets, it took lass than 10 hours. It's so incredible. I am so happy and so grateful. Life is hard, but my cat makes life worth living. I appreciate it so much and I am so happy! Thank you!

Date of experience: June 9, 2022
Letti C. — Support Pets Rep
over a year old

We truly appreciate your kind and thoughtful review of our company and the application process. Thank you for taking the time to leave a comment.

Tennessee
1 review
0 helpful votes
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ESA Papers
June 9, 2022

I received my ESA papers and I really enjoy them. It will allow me and tiger to be together forever. Thank you so much

Date of experience: June 9, 2022
Letti C. — Support Pets Rep
over a year old

It is great to know Tiger will be at your side always ♥

Kentucky
1 review
0 helpful votes
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Very grateful!
June 9, 2022

This process was so easy! I'm ecstatic that I can now take my dog with me every where I go.

Date of experience: June 9, 2022
Letti C. — Support Pets Rep
over a year old

We are excited for you! Thank you so much for choosing Support Pets.

Oregon
1 review
0 helpful votes
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Valuable tool
June 9, 2022

My only problem, is when I print the documents, the doctors signature doesn't show

Date of experience: June 9, 2022
Maryland
1 review
0 helpful votes
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Fast and Considerate
June 9, 2022

Super efficient and professional. Getting a document is not the end of their service. They also provide afterwards support and 24/7 customer service.

Date of experience: June 9, 2022
Letti C. — Support Pets Rep
over a year old

Our pet parents and furry friends mean the world to us and we are so grateful to have you a part of our ESA family. ♥

Texas
2 reviews
0 helpful votes
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My Life Saver ESA
June 9, 2022

It was so easy to apply. I so appreciate that your ad showed up on Facebook!
Thank you & God Bless You All!
Harriet Vincentd

Date of experience: June 8, 2022
Letti C. — Support Pets Rep
over a year old

We are so excited to have you part of our ESA family!

Colorado
1 review
0 helpful votes
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Quick and efficient
June 9, 2022

Very detailed doctor note and simple process! Now I can take my pet places with me with ease!

Date of experience: June 8, 2022
Letti C. — Support Pets Rep
over a year old

Life is so much better with a furry loved one at your side! Thank you so much for your kind comments. At Support Pets, we try to make the ESA application process fast and efficient for our amazing pet parents!

Florida
1 review
0 helpful votes
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Paperwork
June 9, 2022

I received my paper work! Thank you so much! This was a big big help to me and my dog, keep being great and doing what guys do best.

Date of experience: June 8, 2022
Letti C. — Support Pets Rep
over a year old

We are happy to help! Thank you for your kind feedback concerning the application process. Your support is greatly appreciated!

New York
1 review
0 helpful votes
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Fast and friendly
June 9, 2022

Service was completed in record time thank you very much for helping me certify my emotional support animal. Now he can be with me in my time of need.

Date of experience: June 8, 2022
Letti C. — Support Pets Rep
over a year old

Registering our furry loved ones as ESAs should not be a difficult thing! ♥ It is wonderful to know you will be enjoying life with your support pet by your side!

Indiana
1 review
0 helpful votes
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Peace of Mind
June 9, 2022

I have so much peace of mind now knowing I can keep my little dog with me everywhere I go and we will not be turned away. My stress level has been greatly reduced and I'm so grateful! Thank you from Bailey and me!

Date of experience: June 8, 2022
Louisiana
1 review
0 helpful votes
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Loved it!
June 9, 2022

My experience was quick fast and easy and I like that!

Date of experience: June 8, 2022
Letti C. — Support Pets Rep
over a year old

Words we love to hear! Thank you for your support!

Virginia
1 review
0 helpful votes
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I received my documents very fast. No I'm just waiting to receive my ID card in the mail

Date of experience: June 8, 2022
Letti C. — Support Pets Rep
over a year old

Making the process fast and efficient for loving pet parents is our goal. For your product order you will receive an email and SMS with the tracking information once the order has been shipped.

New Jersey
1 review
0 helpful votes
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Not bad!
June 8, 2022

I am still trying to contact you guys and still have no answers but the process is quick and very helpful so I am still great full but wish the communication was better

Date of experience: June 8, 2022
Eva H. — Support Pets Rep
over a year old

We hope you find our services with Support Pets beneficial. We appreciate your feedback.

Wisconsin
1 review
0 helpful votes
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Fast response
June 8, 2022

But I'm waiting for them to be corrected. I forgot to tell them that Emma is my daughter's and to put the papers in my daughter's name not mine

Date of experience: June 8, 2022
Letti C. — Support Pets Rep
over a year old

Hi there! We appreciate your feedback. Support Pets is aware of the situation and your request has been escalated. Hopefully you will receive your updated paperwork within a timely manner.