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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Very easy and nice people to work with. A little heavy on the emails, trying to get you to go forward, but overall, they seem like a good company with some reputable endorsements
Hi Julie!
Thanks so much for the kind words! We’re always working to find the right balance with our reminders, and your feedback helps us improve. So glad the process felt easy and that our team made a good impression!
Everything was great with the check out and getting everything paid for. But when it came to receiving my paperwork for some reason there was a glitch and I had to fill out the same form four times.
Hello Chelsea!
Thank you for sharing that with us—and we're really sorry for the hiccup you experienced during the process. That’s definitely not the smooth experience we aim to deliver. We're glad everything got resolved in the end, and we truly appreciate your patience!
Very fast process everyone is helpful and friendly I would recommend
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Hi Cigdem,
Thanks for your positive reply, we really appreciate it!
There is no reason for anybody to live without their pet that helps them with their emotional needs! Basic human rights.
Hi Abraham,
Beautifully said—and we couldn’t agree more.
No one should have to choose between stable housing and the animal that helps them cope, heal, and stay grounded. Emotional Support Animals aren’t a luxury—they’re a lifeline for so many people facing real mental health challenges.
Everyone deserves the right to feel safe, supported, and at home—with their ESA by their side.
So far it's been very confusing for me. I had this service from you guys a couple years ago. After I was approved within a week or two I got all my approval documents as well as the approval card I carried in my wallet. This time I haven't received any of these things. I just ordered the tag for id my dog gets lost, but I'm still confused on when everything will be mailed to me Ex: approval ID card for my wallet and the documents. I renewed these things on July 9th, 2025, it's now July 17th 2025 and I have received anything. Hoping to hear back from you soon.
Hi Lisa,
Thank you for being a returning client—we truly value your trust in us.
We’re sorry to hear this renewal experience has been confusing. While the ESA letter process remains consistent, the shipping or processing of physical items can sometimes vary slightly. Since you placed your renewal on July 9th, your materials should be arriving soon—but we absolutely understand your concern.
For the most accurate update on your order and shipping details, please reach out directly to our team at [email protected] or through live chat at www.supportpets.com we’ll make sure everything is sorted out for you.
Hello John!
We’re glad your experience was quick and easy—that’s exactly what we aim for! Thanks for giving us a try and sharing your feedback.
It was very easy, helpful and a great peace of mind. Having my support dog Sadie has helped not only myself but also many other that have seen her with me.
Hi Teresa!
We’re happy to hear the process was easy and that Sadie is making such a positive impact around you. It means a lot to know we’re helping people and their support animals thrive together. Thanks for choosing us!
Hi Elva!
We’re so glad to hear that you and your baby are together wherever you go—that’s exactly what it’s all about! Thank you for trusting us and sharing your experience
It was a very simple, fast, convenient and an easy process to get through
Hello Karina!
We’re so glad to hear the process was simple and convenient for you—that’s exactly what we aim for! Thank you for sharing your experience!
When u first heard about them, I was leary, but I was totally surprised about the ease and how supportive they are I would give them 1 million stars if I could
Peace of mind, I been able to travel to Europe with my support pet
Hello Rodolfo!
That’s amazing to hear! We’re so glad you received your letter quickly and could travel to Europe with your support pet. Wishing you many more peaceful journeys together!
It was very good. They responded fast to my question s. Program has the letters I needed to keep my support pet with me. N
Hi Aje!
We're honored by your kind words—and even more so that a friend referred you! Thank you for trusting us to help. Wishing you and your companion all the comfort and support you deserve.
I was struggling to choose a place to register my animal and support pets made it so easy to register
Hello Kylie!
We're so glad to hear that! Making the process quick, easy, and stress-free is exactly what we aim for. Thank you for choosing Support Pets—give your animal some extra love from us today!
My papers were poorly written and signed by a " D. O." whatever that is. I looked up the D. O online and found no references. I assume that is a robot. It's ok, if it works. I honestly though that psychiatric professionals, MD's or someone would sign the letter.
Hello Nancy!
We’re sorry to hear this was your experience. All of our letters are signed by real, licensed mental health professionals—including DOs (Doctors of Osteopathic Medicine), who are fully licensed physicians, just like MDs. Your feedback is important, and we’ll make sure it gets to the right team to review and improve. If there’s anything you need help with, we’re always here.
I would like the letter to be grammatically correct. My pronoun is she/her.
Last time I got a letter with many different and awkward pronouns. I would appreciate someone looking over the letter for errors. Thank you.
The process was so quick in that I answered the questions, paid, and then got my documents!
Hi Kenia,
We’re so glad to hear your experience was smooth and easy—and how wonderful that your mom recommended us! Thanks for trusting us with something so important.
Hi Thema,
We’re so glad everything arrived on time and met your needs! Nothing makes us happier than being recommended by someone who trusts us. Thanks for sharing your experience.
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Hello Koa!
Awesome to hear! We’re so glad everything went smoothly and quickly for you. Thanks for being part of the Support Pets family!