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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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I enjoyed my experience. It made the process quick and understanding.
I just received the ESA items today so far so good. Looking forward to the benefits and perks related to my ESA animal..
My prospective landlord will not accept my letter stating it does not have the correct verbiage
Hi Kynda!
Thanks for letting us know. Since your letter was issued through Support Pets, our team is absolutely here to help. All our ESA letters follow the legal guidelines required under the Fair Housing Act, including proper language and licensing. If a landlord is pushing back, we can provide additional documentation or clarification. Please contact our support team directly so we can resolve this for you.
Received our documents in less than 24 hours. Thank you so much!
Hi Jennifer!
That’s amazing to hear—thank you for sharing! We’re thrilled the process was quick and smooth for you, and we’re glad the reviews helped you find us. Enjoy every moment with your support companion.
The whole process from start to finish was easy and I quickly received my letters. Very happy with all of it.
Hi Sherry!
We’re so glad to hear that! Making the process simple and efficient is exactly what we aim for—thank you for trusting us. It means a lot to know we made things easier for you compared to other options out there.
Support pets was the best way to get the help I needed to cover my pets so they can be with me always! The process was easy and comfortable and the quickest way to get the help I needed
Hello Megan!
This means so much—thank you for sharing your experience! We’re proud to make the process easy, fast, and stress-free so people can get the support they need and keep their animals right where they belong—by their side. Wishing you and your companions all the comfort and care you deserve.
Great support and easy process. Better process than other ESA companies
Hi Brian!
We really appreciate your kind words! It means a lot to know our support and easy process stand out. Thanks for trusting Support Pets—we’re here whenever you need us!
Is good fue muy rĂ¡pido y me llegaron en menos de 24 horas los documentos
¡Hola Laynet!
¡Nos alegra mucho saber que recibiste todo tan rĂ¡pido! Gracias por confiar en nosotros.
So quick & easy. Questions answered in a timely manner. Comes with so much
Hi Candice!
We’re happy to hear the process was quick and easy for you! If you ever decide to reach out about the vest, our team will be here to help. Thanks for sharing how you found us—we’re grateful for the recommendation!
Easy and fast way to certify your pets as ESA. This is the third year of me renewing and it's still very convenient. I get my documents fast and only take a brief quiz that ensures my qualification. Definitely recommend to anyone in need to certify your pets.
Hello Karina!
We’re so glad to have you with us for your third year! Thanks for the kind words and for spreading the word—your trust means everything to us. Wishing you and your pet smooth travels ahead!
I received my ESA letter via email. I have not received the card/ tag. Is it coming with the harness and leash
Hi Belinda!
Thanks for choosing us! Yes—your physical items like the card, tag, harness, and leash are shipped together. If you’ve already received your ESA letter by email, the rest should be on its way shortly!
Fast response. Great customer service
I like the fast service
Hello Margaret!
That’s amazing to hear—thank you for sticking with us these past three years! We’re honored to be part of your journey and truly appreciate your trust and kind words.
My experience was smooth and easy. There was no issues whatsoever and I got my certification very fast.
Hello Koa!
Awesome to hear! We’re so glad everything went smoothly and quickly for you. Thanks for being part of the Support Pets family!
Very easy and nice people to work with. A little heavy on the emails, trying to get you to go forward, but overall, they seem like a good company with some reputable endorsements
Hi Julie!
Thanks so much for the kind words! We’re always working to find the right balance with our reminders, and your feedback helps us improve. So glad the process felt easy and that our team made a good impression!
Everything was great with the check out and getting everything paid for. But when it came to receiving my paperwork for some reason there was a glitch and I had to fill out the same form four times.
Hello Chelsea!
Thank you for sharing that with us—and we're really sorry for the hiccup you experienced during the process. That’s definitely not the smooth experience we aim to deliver. We're glad everything got resolved in the end, and we truly appreciate your patience!
Very fast process everyone is helpful and friendly I would recommend
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Hi Cigdem,
Thanks for your positive reply, we really appreciate it!
There is no reason for anybody to live without their pet that helps them with their emotional needs! Basic human rights.
Hi Abraham,
Beautifully said—and we couldn’t agree more.
No one should have to choose between stable housing and the animal that helps them cope, heal, and stay grounded. Emotional Support Animals aren’t a luxury—they’re a lifeline for so many people facing real mental health challenges.
Everyone deserves the right to feel safe, supported, and at home—with their ESA by their side.
So far it's been very confusing for me. I had this service from you guys a couple years ago. After I was approved within a week or two I got all my approval documents as well as the approval card I carried in my wallet. This time I haven't received any of these things. I just ordered the tag for id my dog gets lost, but I'm still confused on when everything will be mailed to me Ex: approval ID card for my wallet and the documents. I renewed these things on July 9th, 2025, it's now July 17th 2025 and I have received anything. Hoping to hear back from you soon.
Hi Lisa,
Thank you for being a returning client—we truly value your trust in us.
We’re sorry to hear this renewal experience has been confusing. While the ESA letter process remains consistent, the shipping or processing of physical items can sometimes vary slightly. Since you placed your renewal on July 9th, your materials should be arriving soon—but we absolutely understand your concern.
For the most accurate update on your order and shipping details, please reach out directly to our team at [email protected] or through live chat at www.supportpets.com we’ll make sure everything is sorted out for you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jennifer!
We’re glad to hear your items arrived and that things are off to a good start! If you noticed any duplicate charges, our support team is here to help and will make sure everything gets sorted quickly. Thank you for recognizing how important this kind of support can be—we’re honored to be part of your ESA journey.