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Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,522
quality
1,493
This company responds to reviews on average within 0 days

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57,255 reviews

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Florida
2 reviews
0 helpful votes
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Thank you
July 5, 2022

So far so good, very easy to fill out and be able to have my pup with me at all times as needed.

Date of experience: July 5, 2022
Vinnie M. — Support Pets Rep
over a year old

Thanks for trusting and choosing us!

North Carolina
1 review
0 helpful votes
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The email with the original link did not work so I had to reach out to customer support but I was dealt with in a short time and received my Documents shortly after reaching out. Overall a positive experience!

Date of experience: July 5, 2022
Vinnie M. — Support Pets Rep
over a year old

We're glad that you enjoyed our services! Thanks for trusting and choosing us!

Maryland
1 review
0 helpful votes
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Great experience!
July 5, 2022

Once I answered all the questions, the review process was quick and received my documents very soon after. Just wish the documents were separated out when emailed instead of one pdf document.

Date of experience: July 5, 2022
Vinnie M. — Support Pets Rep
over a year old

We're glad that you enjoyed our services! Thanks for trusting and choosing us!

California
1 review
0 helpful votes
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ESA
July 5, 2022

I'm not very good with technology, but it was so easy for me.

Date of experience: July 5, 2022
Vinnie M. — Support Pets Rep
over a year old

We're glad that you enjoyed our services! Thanks for trusting and choosing us!

Massachusetts
3 reviews
0 helpful votes
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Awesome
July 5, 2022

So convenient. It made things so much easier traveling this summer.

Date of experience: July 5, 2022
Vinnie M. — Support Pets Rep
over a year old

We're glad that you enjoyed our services! Thanks for trusting and choosing us!

Texas
1 review
0 helpful votes
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ESA
July 5, 2022

Quick and easy. I am glad that I was referred and that I now have my ESA. Thank you

Date of experience: July 5, 2022
Vinnie M. — Support Pets Rep
over a year old

We're glad that you enjoyed our services! Thanks for trusting and choosing us!

Illinois
1 review
0 helpful votes
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ESA FAST
July 5, 2022

This was the easiest way to get my dog safely approved.

Date of experience: July 4, 2022
Vinnie M. — Support Pets Rep
over a year old

We're glad that you enjoyed our services! Thanks for trusting and choosing us!

Florida
1 review
0 helpful votes
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Easy!
July 4, 2022

This was an easy process and I did it on my dog's birthday... a gift to him and me.

Date of experience: July 4, 2022
Vinnie M. — Support Pets Rep
over a year old

We're glad that you enjoyed our services! Thanks for trusting and choosing us!

Texas
1 review
0 helpful votes
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10/10
July 4, 2022

Thank you so much for this experience. Super easy and fast!

Date of experience: July 4, 2022
Vinnie M. — Support Pets Rep
over a year old

Our pleasure! Thanks for trusting and choosing us!

Texas
1 review
0 helpful votes
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The questionnaire and process were fairly easy. The only thing I would say is if you are needing a letter for your ESA right there and then, expect to receive it 2-3 days after your application gets approved. Other than that, no complaints!

Date of experience: July 4, 2022
Vinnie M. — Support Pets Rep
over a year old

We're glad that you enjoyed our services! Thanks for trusting and choosing us!

New York
2 reviews
0 helpful votes
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EASY RENEWAL
July 4, 2022

Very easy renewal process. Reminder is sent yearly!

Date of experience: July 4, 2022
Vinnie M. — Support Pets Rep
over a year old

We're glad that you enjoyed our services! Thanks for trusting and choosing us!

Illinois
1 review
0 helpful votes
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Thank you
July 3, 2022

It was great just waiting for our papers to come in the mail thank you for everything

Date of experience: July 3, 2022
Vinnie M. — Support Pets Rep
over a year old

Our pleasure! Thanks for choosing us!

North Carolina
1 review
0 helpful votes
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Best Decision I've made!
July 3, 2022

The process was super easy and the price is much less than expected. I am happy to know that now i have the ability to comfortably manage task I've been unable to do, due to my anxiety.

Date of experience: July 3, 2022
Vinnie M. — Support Pets Rep
over a year old

We're glad that you enjoyed our services! Thanks for choosing us!

Ohio
1 review
0 helpful votes
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Received my ESA Documents
July 3, 2022

THANK YOU! Lilo and I greatly appreciate your help. This was an easy process and not stressful at all.

Date of experience: July 3, 2022
Vinnie M. — Support Pets Rep
over a year old

Our pleasure! Thanks for choosing us!

Tennessee
1 review
0 helpful votes
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Life Saver
July 3, 2022

Thank you so much! This has truly changed my life for the better!

Date of experience: July 2, 2022
Vinnie M. — Support Pets Rep
over a year old

We are glad to hear that! Enjoy and thanks for choosing us!

North Carolina
1 review
0 helpful votes
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ESA approved
July 3, 2022

Very efficient in correspondence. Application very user friendly.

Date of experience: July 2, 2022
Vinnie M. — Support Pets Rep
over a year old

We make sure that the whole process is easy and straight forward to make your experience better! Thanks for choosing us!

Florida
1 review
0 helpful votes
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Best support Pets
July 3, 2022

Excellent service. I am so happy. Now I can go with my dog to anyplace.

Date of experience: July 2, 2022
Vinnie M. — Support Pets Rep
over a year old

We're glad you enjoyed it! Thanks for choosing us!

Iowa
1 review
0 helpful votes
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Holly
July 2, 2022

None to give was ok i have no other input to give you

Date of experience: July 2, 2022
Vinnie M. — Support Pets Rep
over a year old

Thanks for choosing us!

Illinois
1 review
1 helpful vote
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Documents
August 1, 2022

Having trouble printing it. When I click on the link nothing is coming up

Date of experience: July 2, 2022
Eva H. — Support Pets Rep
over a year old

Hi there! A member of our team will be contacting you soon to assist with this. We apologize for this inconvenience.

Georgia
1 review
0 helpful votes
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Quick and Easy
July 2, 2022

The process was very easy and I received documents within 24hrs. I am so pleased with the experience. My stress and anxiety have never been lower!

Date of experience: July 2, 2022
Vinnie M. — Support Pets Rep
over a year old

We make sure that the whole process is easy and straight forward to make your experience better! Thanks for choosing us!