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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,506
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,193 reviews

We monitor reviews for authenticity

Vermont
1 review
0 helpful votes
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Easy
January 1, 2023

Very easy form to fill out. And I got an email with the documents fast enough that I was able to use on my holiday travel.

Date of experience: January 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Exactly what we strive to accomplish! An easy and fast experience for our valued customers. Thank you for your trust!

Ohio
1 review
0 helpful votes
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Didn't work for me
January 31, 2023

My housing complex didn't accept the documents. I'm still unable to have my dog. I've been so depressed.

Date of experience: January 1, 2023
Ohio
1 review
0 helpful votes
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Home and Travel w/Smokie
January 31, 2023

I had to fill out the forms over and over which I found frustrating

Date of experience: January 1, 2023
Florida
1 review
0 helpful votes
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It works
January 1, 2023

It works, but the emails afterwards is ridiculous.

Date of experience: January 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! We're glad that you are enjoying our services, we appreciate your support and trust!

Maryland
2 reviews
0 helpful votes
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Easy and fast
January 1, 2023

Everything was easy and quick. I would recommend to others

Date of experience: January 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us!

Texas
1 review
0 helpful votes
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Fast & Helpful
January 1, 2023

My experience was quick and helped me out when I needed it

Date of experience: January 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for trusting us! A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

Florida
1 review
0 helpful votes
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Love it
January 1, 2023

Very helpful fast service I will be using your service again soon I still need to order a harness thing for her and I don't know what else

Date of experience: January 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! We are glad that you are enjoying our services.

New Jersey
1 review
0 helpful votes
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I love Support Pets!
December 31, 2022

Everything was so easy and they always reply quickly if you have any questions!

Date of experience: December 31, 2022
Texas
1 review
0 helpful votes
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Simple and Easy
December 31, 2022

It took less than 48 hours to get my documents. I have told all my fur parents about Support Pets.

Date of experience: December 31, 2022
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your support! We are glad that we can be of assistance, have a prosperous year ahead.

Georgia
1 review
0 helpful votes
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Satisfied Customer
December 30, 2022

I Got my documents and the certificate is Beautiful! Thank you!

Date of experience: December 30, 2022
Mary Ann G. — Support Pets Rep
over a year old

Our services are legitimate because we are affiliated with licensed doctors to provide ESA approval. We hope you find our services with Support Pets beneficial!
Happy New Year!

California
1 review
0 helpful votes
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Cassini
December 30, 2022

This was easy and put minimal stress on me for set up of my pet and I to travel. My anxiety levels are less now knowing I will be able to travel a long distance and have her by my side to keep me at ease.

Date of experience: December 30, 2022
Mary Ann G. — Support Pets Rep
over a year old

Nothing can ease our anxiety but having our ESA around, we are glad that we can be of assistance. Happy New Year!

Mississippi
1 review
0 helpful votes
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Loved it!
December 30, 2022

It was great! Very easy and straight to the point.

Date of experience: December 30, 2022
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your positive feedback, we are glad that you are satisfied with our services. Happy New Year from the Support Pets family!

Texas
1 review
0 helpful votes
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Good experience
December 28, 2022

Very easy. And not that expensive. Items came quickly.

Date of experience: December 28, 2022
Mary Ann G. — Support Pets Rep
over a year old

That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services.

Texas
1 review
0 helpful votes
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Support Pets
December 26, 2022

I've had wonderful results the last year taking my dog with me everywhere. Was so glad l joined SUPPORT PETS! I just renewed for my 2nd year and added my other on too! Thank you Support Pets!
Vicki Ford
Port Arthur, Texasi

Date of experience: December 26, 2022
Utah
1 review
0 helpful votes
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ESA Documents
December 26, 2022

Signing up was quick. We will see how the process and documents go from here.

Date of experience: December 25, 2022
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your support! Easy sign-up is exactly what we strive to accomplish! Thank you for your trust! Happy holidays!

Georgia
1 review
0 helpful votes
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Amazing
December 25, 2022

It was so easy! I just answered a few questions and within a week I had my documents.

Date of experience: December 25, 2022
Mary Ann G. — Support Pets Rep
over a year old

We’re always working hard for your experience to be smooth and easy. Happy holidays!

Wisconsin
1 review
0 helpful votes
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Great company
December 24, 2022

Awesome they addressed my concerns.
I received what I ordered. Great company great service

Date of experience: December 24, 2022
Mary Ann G. — Support Pets Rep
over a year old

Thank you! Your convenience always matters to us, and we're glad to be of assistance.
Happy holidays!

Washington
3 reviews
0 helpful votes
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Good Service
December 23, 2022

Thank you for helping me to keep my animals near me

Date of experience: December 23, 2022
Mary Ann G. — Support Pets Rep
over a year old

Nothing can compare to the comfort our ESA can provide. Thank you for choosing Support Pets for your ESA needs, happy holidays!

Illinois
1 review
0 helpful votes
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Having my Stress be lower
December 21, 2022

My pup was the best impulse buy I have ever had.
Having him be able to be with me all the time is a bonus.
Everyone is friendly and understanding that he is with me and he knows when he is my helper!

Date of experience: December 21, 2022
Mary Ann G. — Support Pets Rep
over a year old

That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services.

Massachusetts
1 review
0 helpful votes
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Bella's enrollment
December 19, 2022

It was very simple to complete. I hope it's done correctly and is all set.

Date of experience: December 19, 2022
Mary Ann G. — Support Pets Rep
over a year old

We are happy to hear you found the application process with Support Pets simple. Thank you for your trust, happy holidays!