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Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
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Always there to help when needed and quick and courteous to resolve any issue. Have made many recommendations, you are the best.thank you. Always a pleasure to do business with.
Have emailed them 11 times asking for refund or ESA documents and have received absolutely 0 response. Seems like a scam to me.
I took my dog to Pet Smart Doggy Hotel in Southfield, because I was going on vacation and it was the worse experience ever for my poor dog. When I returned to pick him up he was very dirty like he had been living in mud. He did not look well and he looked sad. When I tried to put him in his car seat he did would not allow me, so i sat him on my lap. When we arrived home he jooked sick and about an 1/2 hour later he had the runs and it was horrible.He could not hold it. And it lasted about an hour and it was all over him and he needed a bath.immediately. Once I gave him a bath and some motherly love and feed him he was alright thank God!
They did not feed my dog properly. Pet Smart mistreated my dog and I will never ever recommend anyone to take any pet there ever.
Nothing can be more meaningful than being with our ESA, and we are glad that we can be of assistance, thank you for your trust! We are glad that we can be of assistance.
Fast and easy. Had to call twice to fix last name. On the certificate of is still spelled wrong.
Hopefully I you will get it correct next time
A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.
I have just found out that mo hotel will except my ESA letter for my dog. I have been told over and over I will be charged for him to stay with me. This has caused me more stress because he can got good with me. This is a waste of money. Nobody excepts a Esa pet as a service dog. They would rather you have a break down in there hotel then have your pet that has been threw so much with you. Just save your money. Because unless they are a service dog this paperwork does not help you. Must people can't afford to have there dog trained as a service dog.
Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.
Still not able to take dog to, military cemetery, nit your fault. Just making others aware that this does not cover all circumstances.
I did everything I was supposed to online. It was very easy to navigate self-explanatory. I provided all the necessary documents then I paid my fees. It did take a while to get my items, but they finally did come and I was very impressed with all of the information that I received, I am allowed to take my dog on the plane with me. He does not have to be in a crate. He is allowed to be on the plane in the cabin and lay on the floor or sit on a seat. He is a Medical Service Dog. He now has all the necessary paperwork. He is even allowed to go on a cruise with me, no one is allowed to take him away from me due to my medical disability, which I am extremely grateful that no one can take him away from me because it would put me in a dangerous situation.
Your convenience always matters to us, and that's why we always strive to provide an easy and fast experience for our valued customers. Thank you for your trust and for choosing our company for your ESA needs.
Pretty easy,awesome,amazing,fun …………………………………………..
Thank you! Your convenience always matters to us, and we're glad to be of assistance.
Got my dog renewal done, easy process. Just needed to update my dogs weight on papers. They are correcting papers.
We try to make the renewal process easy for our pet parents. Thank you for choosing Support Pets again! We appreciate your continued business.
Simple and easy! Would recommend to a friend. Received my documents within a week.
It is our pleasure to provide our valued customers with great service. Thank you for trusting us.
This was easy and explained everything very well and I got my documents when you said they would be ready
Thank you! Your convenience always matters to us, and we're glad to be of assistance.
Cool fast service great documents worked for the house
Thank you for your trust! We don’t want our customers to wait, so we try to deliver the package as soon as possible.
Was very easy to do. I'm moving so I'm hoping I won't have to pay a monthly fee for my pet. I'll see what happens once I move in April if 2023
It is always our pleasure to be of assistance, we are glad that you are satisfied with our services.
I received my documents thank you.thank you for helping get my animals ESA approved and certified
Thank you for making our company part of your ESA journey.
Tho I do have issue with his vest, it's too small. Who would i talk to about sending it back for a larger size, a medium...
Thank you in advance,
Ileana Derouin
Documents came in a bit bent. Other than that, I had a great experience.
We’re always working hard for your experience to be smooth and easy.
I made an error when entering my information for completing the order and someone tried contacting me over and over again. I wouldn't pick up the phone because I didn't know the number and when I listened to the recording and realized I had made a mistake when completing the forms I of course was very grateful for taking the time to make sure that everything was updated with all the information.
Thank you for trusting us with your ESA needs, we are glad to be of assistance.
I didn't have any issues with my order or doing an exchange when I needed to
Thank you! We are glad that you a re satisfied with our services, thank you for your trust!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are so happy to hear that Support Pets could be of great service to you, thank you for trusting our company with your ESA needs.