Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Quick, convenient, & effective. Within 24 hours the company contacts you. And within the week you get your documents.
It is our pleasure to provide our valued customers with great service. Thank you for trusting us with your ESA needs!
It is always our pleasure to assist and make our valued customers’ lives more meaningful with their ESA. Thank you for trusting us.
It was easy to understand what I was doing. I appreciate this service being around.
We are thankful to hear that you found the information on our website for Support Pets to be clear and easy to understand. Thank you for trusting our company for your ESA needs.
I couldn't ask for a better experience...easy process, user friendly website and super kind customer service reps.
We're glad that you weren't inconvenienced by our application process, that's exactly what we aim to achieve. Thank you for trusting us.
I absolutely appreciate my babies going everywhere with me Bless this site!
This has been really confusing i dont know if my puppy is verified or not ive been charged 3 times and never received an email saying he is
It is always our pleasure to provide you with efficient and excellent service. Thank you for trusting Support Pets.
This website is totally awesome, thanks to them I'm so much more happy and have less anxiety now that my Honey Honey (my dogs name) can come everywhere with me. I even took a plane trip to see my daughter and grandchildren with hardly any anxiety. I'm so glad I got her certified life is so much better with my emotional support dog
Thank you so much for your kindness! Nothing can be more meaningful than being with our ESA, and we are glad that we can be of assistance, thank you for your trust! We will continue to improve so our partnership continues for many years!
It was easy to fill out the forms. I am happy with the training I was able to give my dog and myself.
Thank you for your support! Easy sign-up is exactly what we strive to accomplish! Thank you for your trust!
Callie is giving me hope that I might get my life back to somewhat "normal."
Nothing can be more meaningful than being with our ESA, and we are glad that we can be of assistance, thank you for your trust!
It is our pleasure to be of assistance, we are glad that you choose our company for your ESA needs.
Refused to fill out landlord form and it's asking the same information that on the ESA form I'm confused. Say they are not comfortable filling it out. I already put in my notice to move and now I can't bring my dog to my new hour because they refuse to fill out form
The website was easy and quick to fill out. Even though it was fast it still felt legit.
Easy sign-up is exactly what we strive to accomplish! Thank you for your trust and support!
I had no difficulties purchasing a package but afterwards when I have to submit vest size and actual address there is a page error. I've tried to refresh and re-do this quite a few times. So now they have my money but no actual address to send the product to. Called the help line only to wait 30 min for an automated voice saying someone will call me back. Is this a scam? Send me the products I paid money for please.
Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!
Our services are legitimate because we are affiliated with licensed doctors to provide ESA approval. We hope you find our services with Support Pets beneficial! Thank you for your trust.
I have enjoyed Brownie being able to go with me everywhere. It helps decrease the seperation anxiety,thank you
Thank you! Nothing can be more comforting than having our ESA around, and we're glad to provide you with convenience.
Support Pets have been with brownie and I since we met! We are both very pleased at how the freedom we have going places is great! Thank you Support Pets!
It's been great! But today I purchased the 97.00 dollar package,and after I purchased that it came on advertising a 77.00 dollar package for the same plus more with it! But it was too late for me to purchase that one,because I already ordered the 97.00 package! Just saying.
Excelente trabajo yo lo recomiendo a otras personas
It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.
Thank you all for great service! It was easy to get the papers and harness and Id numbers for my dog. Hope to do more business with Support Pets!
Again... Thanks for everything!
It is always our pleasure to be of assistance, we are glad that you have great experience with us! Thank you for supporting our company.
Bringing my daughter out her depression having her furry friend around at all times.Thanks
Thank you so much for your kindness! We are glad that you are satisfied with our services, thank you for your trust.
Answer: Hola, Rossana! El costo total depende de los productos o servicios que elijas, ya que contamos con diferentes opciones, paquetes y bundles según tus necesidades. Te recomendamos contactar a nuestro equipo de atención al cliente para que puedan brindarte todos los detalles y ayudarte a encontrar la mejor opción al mejor precio. ¡Con gusto te asistiremos! Puedes enviar un correo a [email protected] o hacer clic en el botón de "chat" en nuestro sitio web. ¡Cuenta con nosotros!
Answer: Thank you for reaching out, Teresa! We'd be happy to help check the status of your order. Please contact our support team with the email used for your purchase, and we will review your account and provide an update on your test and tag shipment. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: No problem at all! Our customer support team will be happy to help you get your ESA tag and make sure you receive the best available pricing. Please reach out to us via chat or email, and we'll take care of it for you. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Great question! The rates are yearly. This allows the licensed provider to keep your information up to date and helps ensure ongoing compliance, since ESA documentation is typically valid for one year. Annual renewals also allow the provider to check in and confirm that the need for an ESA is still current.
Answer: Thanks for your question! For anything related to accommodation forms or disability verification requested by your leasing office, our customer support team can review your specific situation and guide you properly. Please reach out to our team directly so we can assist you with accurate information and next steps: 📧 [email protected] 💬 Or click the chat option on our website Count on us!
Answer: Hi there! Because airlines adjust their policies on a regular basis, the best thing to do is to contact your airline of choice and learn more about their policies, limitations and possible fees. Many companies charge a fee and the animal has to travel inside a transport box infront of your seat or under it.
Answer: Hi there! If you have any questions or need assistance, please don't hesitate to contact our customer support team—We're always here to help. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us


Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.