Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Support Pets

Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


How would you rate Support Pets?
grey stargrey stargrey stargrey stargrey star

Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,515
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,231 reviews

We monitor reviews for authenticity

Tennessee
1 review
0 helpful votes
Follow Sharon K.
Unfollow Sharon K.
Share Review
Report Review

Bellalou
February 1, 2023

I had a little difficulty with my letters because the office needed it worded just because I have 2 pets but we got it right

Date of experience: February 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.

Hawaii
1 review
0 helpful votes
Follow Doris T.
Unfollow Doris T.
Share Review
Report Review

Thank you
February 1, 2023

Quick, convenient, & effective. Within 24 hours the company contacts you. And within the week you get your documents.

Date of experience: February 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to provide our valued customers with great service. Thank you for trusting us with your ESA needs!

New Jersey
1 review
0 helpful votes
Follow Yury K.
Unfollow Yury K.
Share Review
Report Review

Amazing
February 1, 2023

Everything is okey. Thanks You a lot. Service is perfect

Date of experience: February 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is always our pleasure to assist and make our valued customers’ lives more meaningful with their ESA. Thank you for trusting us.

Georgia
1 review
0 helpful votes
Follow Daniel H.
Unfollow Daniel H.
Share Review
Report Review

Our New Family Friend
January 31, 2023

It was easy to understand what I was doing. I appreciate this service being around.

Date of experience: January 31, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are thankful to hear that you found the information on our website for Support Pets to be clear and easy to understand. Thank you for trusting our company for your ESA needs.

Texas
1 review
0 helpful votes
Follow Maria U.
Unfollow Maria U.
Share Review
Report Review

I couldn't ask for a better experience...easy process, user friendly website and super kind customer service reps.

Date of experience: January 30, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're glad that you weren't inconvenienced by our application process, that's exactly what we aim to achieve. Thank you for trusting us.

Texas
2 reviews
0 helpful votes
Follow Kristen R.
Unfollow Kristen R.
Share Review
Report Review

Blessings covered w furr!
January 29, 2023
Updated review

I absolutely appreciate my babies going everywhere with me Bless this site!

Date of experience: January 29, 2023

This has been really confusing i dont know if my puppy...
June 11, 2022
Previous review

This has been really confusing i dont know if my puppy is verified or not ive been charged 3 times and never received an email saying he is

Date of experience: May 11, 2022
Florida
1 review
0 helpful votes
Follow Randy S.
Unfollow Randy S.
Share Review
Report Review

Professional experience
January 29, 2023

Supportive and efficient services for Canine companion needs

Date of experience: January 28, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is always our pleasure to provide you with efficient and excellent service. Thank you for trusting Support Pets.

New Jersey
1 review
0 helpful votes
Follow Doreen Q.
Unfollow Doreen Q.
Share Review
Report Review

Support Pet
January 28, 2023

This website is totally awesome, thanks to them I'm so much more happy and have less anxiety now that my Honey Honey (my dogs name) can come everywhere with me. I even took a plane trip to see my daughter and grandchildren with hardly any anxiety. I'm so glad I got her certified life is so much better with my emotional support dog

Date of experience: January 28, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much for your kindness! Nothing can be more meaningful than being with our ESA, and we are glad that we can be of assistance, thank you for your trust! We will continue to improve so our partnership continues for many years!

Indiana
1 review
0 helpful votes
Follow Brenda D.
Unfollow Brenda D.
Share Review
Report Review

It was easy to fill out the forms. I am happy with the training I was able to give my dog and myself.

Date of experience: January 26, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your support! Easy sign-up is exactly what we strive to accomplish! Thank you for your trust!

Texas
1 review
0 helpful votes
Follow Marilyn I.
Unfollow Marilyn I.
Share Review
Report Review

Callie's papers
January 26, 2023

Callie is giving me hope that I might get my life back to somewhat "normal."

Date of experience: January 26, 2023
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more meaningful than being with our ESA, and we are glad that we can be of assistance, thank you for your trust!

Pennsylvania
1 review
0 helpful votes
Follow Amy F.
Unfollow Amy F.
Share Review
Report Review

Survey
January 26, 2023

Thanks for helping us thank you hi my name is Tina

Date of experience: January 26, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to be of assistance, we are glad that you choose our company for your ESA needs.

Maryland
1 review
4 helpful votes
Follow Tim T.
Unfollow Tim T.
Share Review
Report Review

Will not fill out landlord form
February 25, 2023

Refused to fill out landlord form and it's asking the same information that on the ESA form I'm confused. Say they are not comfortable filling it out. I already put in my notice to move and now I can't bring my dog to my new hour because they refuse to fill out form

Date of experience: January 25, 2023
Florida
1 review
0 helpful votes
Follow Angela H.
Unfollow Angela H.
Share Review
Report Review

LOved My Support pet ESA
January 24, 2023

The website was easy and quick to fill out. Even though it was fast it still felt legit.

Date of experience: January 23, 2023
Mary Ann G. — Support Pets Rep
over a year old

Easy sign-up is exactly what we strive to accomplish! Thank you for your trust and support!

Virginia
1 review
3 helpful votes
Follow Lindsey S.
Unfollow Lindsey S.
Share Review
Report Review

I had no difficulties purchasing a package but afterwards when I have to submit vest size and actual address there is a page error. I've tried to refresh and re-do this quite a few times. So now they have my money but no actual address to send the product to. Called the help line only to wait 30 min for an automated voice saying someone will call me back. Is this a scam? Send me the products I paid money for please.

Date of experience: January 23, 2023
Maryland
1 review
0 helpful votes
Follow Mary K.
Unfollow Mary K.
Share Review
Report Review

Great
January 23, 2023

The experience was great. I didn't have any issues with the products.

Date of experience: January 23, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!

Oregon
1 review
0 helpful votes
Follow Jose G.
Unfollow Jose G.
Share Review
Report Review

Perfect!
January 23, 2023

Fast! 100% reliable! Thanks for the service! Id do it again if i had to

Date of experience: January 22, 2023
Mary Ann G. — Support Pets Rep
over a year old

Our services are legitimate because we are affiliated with licensed doctors to provide ESA approval. We hope you find our services with Support Pets beneficial! Thank you for your trust.

Pennsylvania
1 review
0 helpful votes
Follow Cynthia S.
Unfollow Cynthia S.
Share Review
Report Review

Brownie
January 21, 2023
Updated review

I have enjoyed Brownie being able to go with me everywhere. It helps decrease the seperation anxiety,thank you

Date of experience: January 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! Nothing can be more comforting than having our ESA around, and we're glad to provide you with convenience.


Support Pets have been with brownie and I since we...
January 8, 2023
Previous review

Support Pets have been with brownie and I since we met! We are both very pleased at how the freedom we have going places is great! Thank you Support Pets!

Date of experience: January 8, 2023

It's been great!
January 3, 2023
Previous review

It's been great! But today I purchased the 97.00 dollar package,and after I purchased that it came on advertising a 77.00 dollar package for the same plus more with it! But it was too late for me to purchase that one,because I already ordered the 97.00 package! Just saying.

Date of experience: January 3, 2023
New York
1 review
0 helpful votes
Follow Andrea S.
Unfollow Andrea S.
Share Review
Report Review

Si
January 21, 2023
Updated review

Excelente trabajo yo lo recomiendo a otras personas

Date of experience: January 21, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.


Excelente servicio
January 21, 2023
Previous review

Excelente servicio

Date of experience: January 21, 2023
Nebraska
1 review
0 helpful votes
Follow Vincent Z.
Unfollow Vincent Z.
Share Review
Report Review

Thank you all for great service! It was easy to get the papers and harness and Id numbers for my dog. Hope to do more business with Support Pets!
Again... Thanks for everything!

Date of experience: January 20, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is always our pleasure to be of assistance, we are glad that you have great experience with us! Thank you for supporting our company.

North Carolina
1 review
0 helpful votes
Follow Latrenda Z.
Unfollow Latrenda Z.
Share Review
Report Review

Bringing my daughter out her depression having her furry friend around at all times.Thanks

Date of experience: January 18, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much for your kindness! We are glad that you are satisfied with our services, thank you for your trust.