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Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,524
quality
1,493
This company responds to reviews on average within 0 days

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57,256 reviews

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Florida
1 review
0 helpful votes
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Easy and informative
June 1, 2023

This was an easy and non stressful process for me.

Date of experience: June 1, 2023
Mary Ann G. Support Pets Rep
over a year old

We are happy you found our Support Pets website very informative! Thank you for choosing our company for your ESA needs!

Florida
1 review
0 helpful votes
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Id
June 1, 2023

Excelente y muy bonitovery rare large card I loved it Thank you for sending it to me in the right place

Date of experience: June 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.

Colorado
1 review
0 helpful votes
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Review
June 1, 2023

Does justice for my animals and I. I have 2 certified under them and I don't know how else I could have done that so fast and easy kinda pricey but worth

Date of experience: June 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

Florida
1 review
0 helpful votes
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Good
June 1, 2023

El trámite fue sencillo y práctico, tuvimos retrasos con la entrega del paquete final pero se resolvió y ya lo recibimos, gracias

Date of experience: June 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you so much! We are happy to know you enjoy our services.

Minnesota
1 review
0 helpful votes
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Very happy
June 1, 2023

Very informational gives you all the information you need on what you are getting and when packages sent everything that they talk to you about is in your package

Date of experience: June 1, 2023
Mary Ann G. Support Pets Rep
over a year old

We're glad that you choose our company for your ESA needs! We hope our partnership could last for years!

Florida
1 review
0 helpful votes
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Love it
June 1, 2023

It's been very relaxing and convenient having my documents now.

Date of experience: June 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Nothing can be more meaningful than being with our ESA, it is our goal to make your dream reality of having a meaningful life with your ESA, and we are glad that we can be of assistance, thank you for your trust!

Oklahoma
1 review
0 helpful votes
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Awesome!
June 1, 2023

This has helped me so much and it works everywhere I go!

Date of experience: June 1, 2023
Mary Ann G. Support Pets Rep
over a year old

We are delighted to be of assistance to you and your ESA, thank you for trusting us! A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

Texas
1 review
0 helpful votes
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The Best!
June 1, 2023

This has truly helped me and my support dog! It was a quick and easy process and my ESA dog can now go with me anywhere!

Date of experience: June 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you so much for your kindness! Nothing can compare to the comfort our ESA can provide. Thank you for using our service, we will continue to improve so our partnership continues for many years!

Colorado
1 review
0 helpful votes
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ESA Review
July 1, 2023

I received the documents quickly but the package I got was supposed to come with a vest and a leash and I only received the vest not the leash I was missing parts of the package I received and was slightly disappointed with that aspect. Other than that document wise I was beyond happy to finally be able to make my ESA legit and registered.

Date of experience: June 1, 2023
France
1 review
0 helpful votes
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Support Pets
June 1, 2023

My experience was good, at first I didnt get any news for the weeks following my request but then I mailed the customer service and they were really quick to resolve my case, only 2-3 days.

Date of experience: June 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

Idaho
1 review
0 helpful votes
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Grear
June 1, 2023

Easy to navigate and use. They provided quick service. I received my documents the same day via email.

Date of experience: June 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!

Wisconsin
1 review
0 helpful votes
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ESA
June 1, 2023

Easy access.the products was great. And I have all the legal papers that I need to bring my dog everywhere.

Date of experience: June 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.

Minnesota
1 review
0 helpful votes
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Extremely Happy
June 1, 2023

Thank you for the documentation that my doctor could no longer provide. Laws changed where i live and doctors can no longer prescribe pets. My old letter was no longer valid and I was desperate to keep my support animals. I appreciate what you did for me

Date of experience: June 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you! We are glad you are satisfied with our services and appreciate your trust and support.

Pennsylvania
1 review
0 helpful votes
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I love it
June 1, 2023

Quick and fast and I love it. It was a last. Minute thing and I didn't know what else to do.

Date of experience: June 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you so much for your kindness! Nothing can compare to the comfort our ESA can provide. Thank you for using our service, we will continue to improve so our partnership continues for many years!

Nebraska
1 review
0 helpful votes
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These will be great to have when we travel with our pets.

Date of experience: June 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Nothing can be more meaningful than being with our ESA, it is our goal to make your dream reality of having a meaningful life with your ESA, and we are glad that we can be of assistance, thank you for your trust!

Georgia
2 reviews
0 helpful votes
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Thank you!
June 1, 2023

This was a quick and easy experience. I'm grateful I got to get my pet registered!

Date of experience: June 1, 2023
Mary Ann G. Support Pets Rep
over a year old

It is our pleasure to be of assistance. We hope our partnership could last for years!

California
1 review
0 helpful votes
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Great
June 1, 2023

Great experience. Still waiting on the harness and leash though.

Date of experience: June 1, 2023
Mary Ann G. Support Pets Rep
over a year old

We are glad that you have a great experience with our services. Thank you for your support, and for trusting our company with your ESA needs!

North Carolina
1 review
0 helpful votes
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Harness
June 1, 2023

I still haven't my received my dogs harness. It's been almost 3 months

Date of experience: June 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.

New York
1 review
0 helpful votes
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Great experience
June 1, 2023

Documents arrived as promised in time for upcoming trip. Easy company to work with

Date of experience: June 1, 2023
Mary Ann G. Support Pets Rep
over a year old

We are glad that you have a great experience with our services. Thank you for your support, and for trusting our company with your ESA needs!

Florida
1 review
0 helpful votes
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All good
June 1, 2023

Fast and perfect. Very happy, it was easy to set it up and now Jules can come with me everywhere.

Date of experience: June 1, 2023
Mary Ann G. Support Pets Rep
over a year old

We are happy to know you enjoy our services, thank you for trusting our company with your ESA needs.