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Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,524
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,255 reviews

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Florida
1 review
0 helpful votes
Follow Dennisse L.
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We have all that we expected in a service for mi dog.Thank you very much!

Date of experience: July 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.

California
1 review
0 helpful votes
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Awesome service!
July 1, 2023

Such a wonderful experience and I am so glad I am able to take my support animal with me everywhere I go! It helps my anxiety more than I knew it could!

Date of experience: July 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to provide our valued customers with great service. Thank you for trusting us with your ESA needs!

Pennsylvania
1 review
0 helpful votes
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2023
July 1, 2023

Quick and easy to fill out the paperwork and receive the required information

Date of experience: July 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for using our services, and we hope you find them beneficial.

Georgia
1 review
0 helpful votes
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Thank you note
July 1, 2023

Thank you! Now my dog can travel with me everywhere.So happy.

Date of experience: July 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.

North Carolina
1 review
0 helpful votes
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Great!
July 1, 2023

Fast! I was not expecting to get the hell with customer service like I did but they where amazing and they were super fast. I was worried about a scam of course but everything was legit

Date of experience: July 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your satisfaction with our services motivates us to improve more, and providing a hassle-free process is one way of showing we care. Thank you for trusting Support Pets.

California
1 review
0 helpful votes
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Very happy
July 1, 2023

It was pleasant. I was able to get approved real quick.

Date of experience: July 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! Your satisfaction with our services is what keeps us moving forward!

Pennsylvania
1 review
0 helpful votes
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ESA documents
July 1, 2023

I received them and submitted the letter to my leasing office. I had no trouble whatsoever with having my ESA dog there.

Date of experience: July 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for using our services, and we hope you find them beneficial.

Florida
1 review
0 helpful votes
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Certain eateries we thought we would get a hard time bringing our pet inside

Date of experience: July 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA, it is our goal to make your dream reality of having a meaningful life with your ESA, and we are glad that we can be of assistance, thank you for your trust!

Pennsylvania
1 review
0 helpful votes
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Missing my purchases
July 31, 2023

I purchased 2 things and both of them were lost separately. I had to reach out to them for both purchases and then again for 1 of them. I received everything but it was just a little frustrating that both of the things I got, I had to contact them for.

Date of experience: July 1, 2023
Florida
1 review
0 helpful votes
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Super
July 1, 2023

Had my papers emailed to me super fast I'm glad my fur baby can be accepted anywhere now.

Date of experience: July 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.

Indiana
1 review
0 helpful votes
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Happy
July 1, 2023

Wonderful to know our Sasha helps me through tough times and you guys help make it possible.

Date of experience: July 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! We are glad you are satisfied with our services and appreciate your trust and support.

New Jersey
1 review
0 helpful votes
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Great experience!
July 1, 2023

Quick and painless, really great, they force you to write 50 characters so I'm trying to extend the sentence but genuinely they were very supportive and I received documentation quickly

Date of experience: July 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad that you have a great experience with our services. Thank you for your support, and for trusting our company with your ESA needs!

Texas
2 reviews
0 helpful votes
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Lovin my pets
July 1, 2023

It was very fast, easy and simple process. Also very friendly when you need to speak with a representative.

Date of experience: July 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are happy to hear you found the application process with Support Pets simple. Thank you for trusting us with your ESA needs!

Georgia
2 reviews
0 helpful votes
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Esa documents
July 1, 2023

It was a easy and smooth process. I have anxiety really bad and my dog comforts me so i want him around all the time. This makes it possible thank you so much.

Date of experience: July 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated, we hope our partnership could last for years!

Texas
1 review
0 helpful votes
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New ID
July 1, 2023

Excellent service, thank you for responding quickly and solving my problem

Date of experience: July 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your trust and for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!

Massachusetts
1 review
0 helpful votes
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Esa review
July 1, 2023

Great support overall with paperwork and getting back to me so quickly when I had questions

Date of experience: July 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

Michigan
1 review
0 helpful votes
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Best thing ever!
July 1, 2023

Got my card and papers to have my dog Case live with my husband and I at our apartment. Our place is very stricken on animals. Since we have has Case as a ESA he's gone shopping at big stores and he does amazing! He's such a huge relief when I leave my place with him. Feel more confident.

Date of experience: July 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA, it is our goal to make your dream reality of having a meaningful life with your ESA, and we are glad that we can be of assistance, thank you for your trust!

Florida
1 review
0 helpful votes
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Timely
July 1, 2023

This was processed in a very timely manner, thank you!

Date of experience: July 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is always our pleasure to make your dream into a reality of having a meaningful life with your ESA, thank you for your trust.

Texas
1 review
0 helpful votes
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Great
July 1, 2023

Awesome, Have had a great experience. Got all my support papers and certification and vest.

Date of experience: July 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much! We are happy to know you enjoy our services.

Nevada
1 review
0 helpful votes
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Easy and quick
July 1, 2023

It was easy to go through the online questionnaire and I got my documents within a couple days as promised. Even after in found out that the cat I got was actually a boy instead of a girl like I was told, they helped me quickly update the paperwork no problem.

Date of experience: July 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us!