On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
Support Pets Reviews Summary
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Not many complaints it went pretty smoothly couple parts seemed concerning but seems like it worked
The sea process was easy and very helpful because I was able to go to lot of different places with my black lab. She is only 4 months but she is also in training to become a support pet. She is a sweet girl and listen a lot. Some of the places was asking for support pet but were totally ok to let me in because of my dog attitude.
Don't hesitate to do it if you need your furry friends with you.
A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.
A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.
I have nothing but good things to say about Support Pets! I have saved so much money, from hotel pet fees to rental agreements. My ESA is a cat and having her with me is vital to stabilizing my anxiety. I carry her along with me in her pet backpack with my Support Pets personalized documents and never have any issues.
We are glad that you have a great experience with our services. Thank you for your support, and for trusting our company with your ESA needs!
Thank you for your feedback! Your support is greatly appreciated.
The website is very clear and explanatory. I felt confident.
We are glad to know that you find our website easy to use. Thank you for using Support Pets services.
It was easy to enroll it's been a positive experience
We are glad that you have a great experience with our services. Thank you for your support, and for trusting our company with your ESA needs!
This was a great experience all around. Response time to getting qualified was very fast.
We are glad that you have a great experience with our services. Thank you for your support and for choosing our company for your ESA needs!
It took much longer than I thought it would but all is well! I seem to be missing a vest! Only got one but I have two dogs that qualify!
Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.
I have had the best experience with support pets. I am able to keep my best friend and can take him anywhere- Money well spent!
We are glad that you have a great experience with our services. Thank you for your support, and for trusting our company with your ESA needs!
Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!
Tile says it all. It was quick, easy, and life changing.
Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us!
Gracie was approved immediately and her Documents arrived exactly when I was told they would. Thank you so much!
Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated!
Got it done in less than a day it was really great and amazing service. Now I can take my dog every where with me
Nothing can be more comforting than being with our ESA, it is our goal to make your dream reality of having a meaningful life with your ESA, and we are glad that we can be of assistance, thank you for your trust!
I was so happy with the service I received. The documents took less then 48 hours to get emailed to me! The are legit and are very detailed. The only thing I wish the would let you know is you only receive one ESA tag and I have two pets. You have to buy the second tag. I called customer service and they apologized that it wasn't clear. They were really helpful.
Thank you so much for your kindness! We always try to make the application process easy for our pet parents.
Have recomened this animal sopport site
To anyone with pet and need this for lovable animal sopprters.
We are delighted to be of assistance to you and your ESA, thank you for trusting us with your ESA needs!
Very comforting put my mind at ease would highly recommend!
Thank you! It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.
I ordered my ESA documentation for my dog Penny everything came as shown on the website except for the leash. However, they were efficient and thorough.
Thank you so much! We are happy to know you enjoy our services.
I was very pleased with my experience last year. However, this year I requested a certificate for only Abbey, the dog. Obviously paying $100 doesn't mean someone is going to read my request. How do you know that the cat that I had is a ESA animal didn't pass away? Perhaps you should consider giving individual pets, individual certificates. My dog is great. I take her to work every day at the nursing home. All of the residents love her and she truly is an emotional support animal for everyone, not just me. I don't understand when I sent a request just for the dog, I got a certificate, similar to what I received last year. I wanted to reapply and re-certify the dog.
Thank you for your loyalty to us! We are glad you stayed with us for years and look forward to a longer partnership with you!
Happy that I got my documents but sadly a lot of airports doesn't allow esa dogs anymore so I can't really take him with me.
We are so happy to hear that Support Pets could greatly serve you. Thank you for leaving a comment and trusting us with your ESA needs!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for using our services, and we hope you find them beneficial.