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Support Pets

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,511
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,217 reviews

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North Carolina
1 review
0 helpful votes
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Good
August 10, 2023

Good experience from your organization. Thank you again

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.

Utah
1 review
0 helpful votes
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Easy and fast
August 10, 2023

It was an easy process. I got my papers within 48 hours.

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services, and we hope you find it beneficial too.

South Dakota
1 review
0 helpful votes
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Received documents
August 10, 2023

Super easy and quick, great experience. Very helpful in explaining any questions I had, highly recommend.

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for using our services, and we hope you find them beneficial.

Missouri
1 review
0 helpful votes
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Awesome service
August 10, 2023

I am so pleased to be able to take my partner with me now

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are so happy to hear that Support Pets could greatly serve you. Thank you for trusting us with your ESA needs!

Washington
1 review
0 helpful votes
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Fast and Great Papers
August 10, 2023

I was surprised by how fast I got the signed paperwork.

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

New Mexico
1 review
0 helpful votes
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Five Star Service
August 10, 2023

Your company was very helpful and offered a rapid response to my situation.

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much for your kindness and support! We will continue to improve so our partnership continues for many years!

Florida
1 review
0 helpful votes
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Great service
August 10, 2023

Some of the items were missing from my shipment. I contacted customer service and they missing item were shipped to me

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to provide our valued customers with great service. Thank you for trusting us with your ESA needs.

Texas
1 review
0 helpful votes
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I ordered the vest with the extra items and never got it

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.

Iowa
1 review
0 helpful votes
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Excellent
August 10, 2023

Wonderful experience, will tell all my friends. So easy to get done, was approved the same day!

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

We always try to provide excellent service, and your appreciation motivates us to move forward and improve even more. Thank you for supporting us!

New Mexico
1 review
0 helpful votes
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Very happy
August 10, 2023

I am very glad that i received my dogs esa documents!

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad to know that you are satisfied with our services! That’s exactly what we strive to achieve!

New Jersey
1 review
0 helpful votes
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I'm so grateful.
August 10, 2023

I've really been struggling with my stress & anxiety. I am so grateful I found Support Pets, now I can take my fur baby everywhere with me. Being with him helps control my anxiety, stress & my awkwardness. Thank you so much for all you do!

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are so happy to hear that Support Pets could greatly serve you, it is our goal to make your dream reality of having a meaningful life with your ESA. Thank you for trusting our company with your ESA needs.

Florida
1 review
0 helpful votes
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Support Pets review
August 10, 2023

Had a great experience with support pets, I was approved immediately and received my documents and dog harness within 7 days. I have referred several people to this program and will continue to do so.

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated, and we hope our partnership could last for years.

Maine
1 review
0 helpful votes
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Thanks
August 10, 2023

My experience has been nothing but great, I'm a thankful for the support and help.

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

It is our pleasure to be of assistance. Your satisfaction with our services is what keeps us moving forward!

North Dakota
1 review
0 helpful votes
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Great Service
August 10, 2023

I had signed my pet and the approval and documents came in extremely fast and was thankful

Date of experience: August 10, 2023
Illinois
1 review
0 helpful votes
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Pet
August 10, 2023

Great support, I had no problems with my landlord.

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

Massachusetts
1 review
0 helpful votes
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Peanut all over the Luna
August 10, 2023
Updated review

Process is easy to follow and I'm so happy to have my fur babies around all the time. I used to avoid flying because I couldn't bring them along but I can't wait for my next trip. I'm all set!

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

We're glad that you weren't inconvenienced by our application process, that's exactly what we aim to achieve. Thank you for trusting us.


Very easy process well worth the money to have my little...
August 8, 2023
Previous review

Very easy process well worth the money to have my little guy come along with us as responsible pet owners

Date of experience: August 8, 2023
Ohio
1 review
0 helpful votes
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Fast and thorough
August 8, 2023

Speedy satisfaction for my needs. The service was truly everything I needed.

Date of experience: August 8, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! We're glad to know that our service is helpful, please do not hesitate to contact our customer service with any questions you may have.

Washington
1 review
0 helpful votes
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Very satisfied!
August 8, 2023

I received everything I requested in a quick manor and even was able to provide paperwork filled out by the doctor for my new apartment complex.

Date of experience: August 8, 2023
Mary Ann G. — Support Pets Rep
over a year old

Having a good relationship with your pet is a great foundation for them to become an ESA. Thank you for using our service.

Arizona
1 review
0 helpful votes
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Was very easy and simple to get my ESP. Now my girl goes with me everywhere.

Date of experience: August 7, 2023
Mary Ann G. — Support Pets Rep
over a year old

That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services, and we hope you find it beneficial too.

North Carolina
1 review
0 helpful votes
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My ESA Letter
August 6, 2023

My experience with y'all has been good. I now no longer have to worry about where can I take Remi, that won't reject to him being there.

Date of experience: August 6, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for using our services, and we hope you find them beneficial.