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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,511
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,216 reviews

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Illinois
1 review
0 helpful votes
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This was very easy to do
August 5, 2023

I really appreciated how easy this was, it made getting my dog so much easier

Date of experience: August 5, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! Your convenience always matters to us, and we're glad to be of assistance.

Arizona
1 review
0 helpful votes
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Thank you
August 4, 2023

I hope it works. My dogs help me with Depression and Anxiety. I would like for them to help me.

Thanks

Date of experience: August 4, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for trusting Support Pets for your ESA needs, and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.

Pennsylvania
1 review
0 helpful votes
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Thankful!
August 3, 2023

Great, the website needs updating as it was very slow. I had to open 3 windows.

Date of experience: August 3, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thanks for your feedback we appreciate it, and surely our team will work on improving the website.

Oklahoma
1 review
0 helpful votes
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Got it
August 3, 2023

It got here super quick and corrections were made needed.

Date of experience: August 3, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

District of Columbia
1 review
0 helpful votes
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ESA review
August 3, 2023

The process was simple and quick. It's was also very helpful

Date of experience: August 2, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much fo your support! We are happy to know you enjoy our services.

Wisconsin
1 review
0 helpful votes
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Service
August 2, 2023

Well it was very easy and clear. I got my documents so fast. Now I feel more secure knowing she's certified.

Date of experience: August 2, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are thankful to hear that you found the information on our website for Support Pets easy to understand.

Florida
1 review
0 helpful votes
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AWESOME!
August 2, 2023

It was a great experience! Simple and stress free.

Date of experience: August 2, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much for your kindness, and for your support! We will continue to improve so our partnership continues for many years!

Nevada
1 review
0 helpful votes
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Thank you support pets!
August 2, 2023

It was pretty easy and also so happy that i got a huge discount and im happy to know i can bring my dog anywhere now im moving and no more pet fees! :) Thank you Support pets

Date of experience: August 2, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! Your convenience always matters to us, and we're glad to be of assistance.

Arizona
1 review
0 helpful votes
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ESA documents
August 2, 2023

Good experience. Ended up not receiving my documents when I was supposed to, but customer service solved it very quickly.

Date of experience: August 2, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

Germany
1 review
0 helpful votes
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Edgar
August 2, 2023

My experience was great. All the documents arrived on time to my address and also, the application was very easy to understand and complete it. I believe the price is adequate and in general terms the service is excellent. Thank you very much for your kind support.

Date of experience: August 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your support! Your satisfaction with our services motivates us to improve more, and providing a hassle-free process is one way of showing we care. Thank you for trusting Support Pets.

District of Columbia
1 review
0 helpful votes
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Nice to have
August 2, 2023

I'm glad I registered my dog as an emotional support animal cause now I'm having HOA problems in my neighborhood

Date of experience: August 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you, we're glad you are satisfied with the services Support Pets offers, and it is our pleasure to assist.

Florida
1 review
0 helpful votes
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Paperwork
August 2, 2023

Very easy to do got my paperwork very fast and professional great amounts of supply's to identify your pets as a support animal and offering classes to help you make your animal the best support animal it can be

Date of experience: August 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

Indiana
1 review
0 helpful votes
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Excellent application
August 2, 2023

Very easy and arrived quickly. If you follow the directions, anyone can easily apply.

Date of experience: August 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! It is our pleasure to be of assistance and provide you with excellent service. Thank you for supporting Support Pets.

Ohio
1 review
0 helpful votes
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Super quick and easy.
August 1, 2023

I was moving into an apartment and support pets made the stress of bringing my cat with me non-existent.

Date of experience: August 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

Tennessee
1 review
0 helpful votes
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My support animal
August 1, 2023

The paperwork was easier w than I expected. All is well with us

Date of experience: August 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for taking the time to leave a positive review for Support Pets. Your feedback is greatly appreciated! We hope our partnership could last for years!

Kentucky
1 review
0 helpful votes
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Really helpful!
August 1, 2023

This process was quick and easy and made me feel comfortable knowing my dog will be ESA certified.

Date of experience: August 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your support!

California
2 reviews
0 helpful votes
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Easy experience
August 1, 2023

The process was easy, the customer service was excellent. It was sometimes difficult to connect because they couldn't schedule an exact time for phone appointment but they were very good and continuing to keep in touch and reschedule if I could not take the call.

Date of experience: August 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are so happy to hear that Support Pets could greatly serve you, it is our goal to make your dream reality of having a meaningful life with your ESA. Thank you for trusting our company with your ESA needs.

Texas
1 review
0 helpful votes
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Missing items
August 31, 2023

Still waiting on my dogs harness and tag after couple months

Date of experience: August 1, 2023
Illinois
1 review
0 helpful votes
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I would highly recommend!
August 1, 2023

Easy, hassle free process. I would recommend to anyone!

Date of experience: August 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much for your kindness! Nothing can compare to the comfort our ESA can provide. Thank you for using our service, we will continue to improve so our partnership continues for many years!

Texas
2 reviews
0 helpful votes
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Outstanding Performance
August 1, 2023

Support Pets was prompt efficient in the response to my Henry's qualification and certification!

Date of experience: August 1, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much for your kindness! We will continue to improve so our partnership continues for many years!