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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,504
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,178 reviews

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Florida
2 reviews
0 helpful votes
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Great Support
August 1, 2023

Everything was easy to complete and received prompt responses.

Date of experience: August 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you so much for your kindness! We will continue to improve so our partnership continues for many years!

Massachusetts
1 review
0 helpful votes
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So happy
August 1, 2023

It has been great to be able to have Blaze by my side and not worry about the looks and judgement or having to always explain with having his vest

Date of experience: August 1, 2023
Florida
1 review
0 helpful votes
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She loves it
August 1, 2023

Now that Ruby gets to go where I go she enjoys all the attention she gets from strangers and that makes me happy also.

Date of experience: August 1, 2023
Texas
1 review
0 helpful votes
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Dated document
August 31, 2023

The document is dated for one year. An ESA should not have an expiration date.

Date of experience: August 1, 2023
Texas
1 review
0 helpful votes
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Awesome and super helpful
August 1, 2023

Support Pets is a great service for pet parents and pets that enjoy doing everything together!

Date of experience: August 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for your support! We're glad to know that you find our services helpful, and we hope our partnership could last for years!

Ohio
1 review
0 helpful votes
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Esa with support pets
August 1, 2023

Great all around experience excellent service awesome customer service

Date of experience: August 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you! We are glad you are satisfied with our services and appreciate your trust and support.

Pennsylvania
1 review
0 helpful votes
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.
August 1, 2023

Quick and easy to fill out, they are responsible with their work.

Date of experience: August 1, 2023
Mary Ann G. Support Pets Rep
over a year old

We're glad that you weren't inconvenienced by our application process, that's exactly what we aim to achieve. Thank you for trusting us.

South Carolina
1 review
0 helpful votes
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It was easy and great
August 1, 2023

Very fast easy and useful. I got everything I needed. Liked all the options they gave you.

Date of experience: August 1, 2023
Mary Ann G. Support Pets Rep
over a year old

We're glad that you weren't inconvenienced by our application process, that's exactly what we aim to achieve. Thank you for trusting us.

Georgia
1 review
0 helpful votes
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Unreceived items
August 31, 2023

Ordered the vest, collar, and all the other perks but have not received a single item. I'm about to cancel my order as this is seeming to be a scam.

Date of experience: August 1, 2023
Georgia
1 review
0 helpful votes
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Awesome
August 1, 2023

I was very thankful for this experience for me and my dog. It's good to know there are services like this that can help families

Date of experience: August 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Nothing can be more comforting than being with our ESA, it is our goal to make your dream reality of having a meaningful life with your ESA, and we are glad that we can be of assistance, thank you for your trust!

Kansas
1 review
0 helpful votes
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Grump at Hotel said NO
August 1, 2023

The guy at the Hotel would not let me use. I didn't have time to argue. When I rented an apartment it was no problem.

Date of experience: August 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

Oklahoma
1 review
0 helpful votes
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Great resource
August 1, 2023

Great resource and quick turnaround. Just what we needed.

Date of experience: August 1, 2023
Mary Ann G. Support Pets Rep
over a year old

We are glad to know that you are satisfied with our services! That’s exactly what we strive to achieve!

Texas
1 review
0 helpful votes
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Great
August 1, 2023

Super great experience. So happy with the website. Will be doing through them again

Date of experience: August 1, 2023
Mary Ann G. Support Pets Rep
over a year old

We are glad that you have a great experience with our services. Thank you for your support!

New York
1 review
0 helpful votes
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GREAT SERVICE
August 1, 2023

I'm very happy to say that Support Pets is a service that quickly and very sufficiently sent my documents and all I needed to have my Ellie become an emotional support dog. Thank you for all you do and I hope to have her enrolled in a training course by the fall...Kindly and Sincerely, Lorraine

Date of experience: August 1, 2023
Mary Ann G. Support Pets Rep
over a year old

It is our pleasure to provide our valued customers with great service. Thank you for trusting us.

Florida
1 review
1 helpful vote
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Thank You
August 1, 2023

Everything came … the vest is a little bulky for my Cavapoo … I wish it was softer and fit better but I appreciate the card and certificate

Date of experience: August 1, 2023
Mary Ann G. Support Pets Rep
over a year old

It is our pleasure to be of assistance. Your satisfaction with our services is what keeps us moving forward!

North Carolina
1 review
0 helpful votes
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My Babies are my world.
August 1, 2023

The process seemed easy and went smoothly. I just hope that they do everything they say. I love my babies and need them with me.

Date of experience: August 1, 2023
Mary Ann G. Support Pets Rep
over a year old

We’re always working hard for your experience to be smooth and easy, and we are glad that you have had a great experience with our services. Thank you for your support!

Virginia
1 review
0 helpful votes
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Greatful
August 1, 2023

The team m of Support Pets is awesome the feedback is quick and all questions are answer. If you have issues with anything they will help with no problem thank you SUPPORT PETS you are the BEST!

Date of experience: August 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you so much for your kindness! Nothing can compare to the comfort our ESA can provide. Thank you for using our service, we will continue to improve so our partnership continues for many years!

Massachusetts
1 review
0 helpful votes
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Super easy!
August 1, 2023

Very easy process and very quick! This will be helpful to us for housing.

Date of experience: August 1, 2023
Mary Ann G. Support Pets Rep
over a year old

A fast, easy, and hassle-free transaction is what we want our valued customers to experience with us, thank you for supporting our services.

Texas
1 review
0 helpful votes
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Great timing
August 1, 2023

Very supportive and received documents before the 2 days. Today I can live with my pet and I'm so happy with that

Date of experience: August 1, 2023
Mary Ann G. Support Pets Rep
over a year old

We are happy to know you enjoy our services, thank you for trusting our company with your ESA needs.

Georgia
1 review
0 helpful votes
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Happy customer
August 1, 2023

My landlord accepted my paperwork no problem. Thank you Support Pets!

Date of experience: August 1, 2023
Mary Ann G. Support Pets Rep
over a year old

Thank you so much for your kindness! We will continue to improve so our partnership continues for many years!