Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.
The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Had to ask support for my ESA document since the website didn't have them but they quickly sent them over
So far so good... the landlord was asking me about insurance for the dog. Do I need insurance for her
Thank you! Nothing can be more comforting than having our ESA around, and we're glad to provide you with convenience.
I love Support Pets! They got me my ESA documents quickly and I also love the ID card, badge and harness that I ordered. Great quality stuff!
Thank you for your loyalty to us! We are looking forward to a longer partnership with you!
It was very easy to do & received my documents within 48 hours.
Well worth the money!'
We always try to provide excellent service, and your appreciation motivates us to move forward and improve even more. Thank you for supporting us!
In conjunction with your ESA letter be sure to get a reasonable accommodation request letter. My landlord required both before they allowed my support animals.
Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.
It is a good program But it is expensive for people that are on Disability
Thank you for using our services, and we hope you find them beneficial.
Super quick and efficient! They approved me needing my pup for my extreme anxiety and now I can take him where needed
It is our pleasure to provide our valued customers with great service. Thank you for trusting our company with your ESA needs!
I'm not going to lie I was a bit worried about buying the esa documents from this website. But I took the risk anyways because I was in dire need of an esa certificate for my apartment. And I can't say I regret this purchase. 10/10 would recommend. But just to give advice I would purchase this before you move into any place of yours cause the process takes a bit to verify.
Thank you so much for your kindness and for using our service, we will continue to improve so our partnership continues for many years!
Nice and quick and super easy no issues getting it and everyone was nice.
That is exactly what we want to achieve for our valued customers! A fast, easy, and hassle-free transaction, thank you for supporting our services, and we hope you find it beneficial too.
No problems whatsoever. And I ran into no issues when I showed them to my landlord.
Thank you so much for your kindness! We hope our partnership could last for years.
A+++++ service! I have 2 more friends that I referred this company too and they got there ESA here too! Thank you!
Thank you for your support and kindness!
I like it. Just need to be able to get a hold of someone 24/7 besides that I have nothing bad to say only good.
We're glad that you choose our company for your ESA needs! We hope our partnership could last for years!
I have been met with some distane when I bring my ESA with me. But with the help of the paperwork you provided. I haven't been harassed since.
Thank you! We're glad to know that our service is helpful, and we hope our partnership could last for years.
Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us!
Never once did I run into an issue or any confusion while setting up my ESA certification. Great customer service!
We are so happy to hear that Support Pets could greatly serve you. Thank you for trusting us with your ESA needs!
I got the Support Pets Package faster than I imagine. For me it is important to have my babies with me. They help me to feel calm and protected. This tool help me to keep them with me. Highly recommended.
We always try to provide excellent service, and your appreciation motivates us to move forward and improve even more.
Super easy process to get my girl ESA certified. Thank you!
That is exactly what we want to achieve for our valued customers! An easy application process for our valued customers! We hope you find our services beneficial.
Fast service and clearly written letters and paperwork. The whole process was easy and fast
Thank you for your feedback! Your support is greatly appreciated.
I'm able to take my puppy anywhere I like and I've felt a lot of support being able to have him.
We are so happy to hear that Support Pets could greatly serve you. Thank you for trusting us with your ESA needs!
Good experience from your organization. Thank you again
Thank you for choosing Support Pets and for providing feedback on our website! Please do not hesitate to contact our customer service with any questions you may have.
Answer: Hola, Rossana! El costo total depende de los productos o servicios que elijas, ya que contamos con diferentes opciones, paquetes y bundles según tus necesidades. Te recomendamos contactar a nuestro equipo de atención al cliente para que puedan brindarte todos los detalles y ayudarte a encontrar la mejor opción al mejor precio. ¡Con gusto te asistiremos! Puedes enviar un correo a [email protected] o hacer clic en el botón de "chat" en nuestro sitio web. ¡Cuenta con nosotros!
Answer: Thank you for reaching out, Teresa! We'd be happy to help check the status of your order. Please contact our support team with the email used for your purchase, and we will review your account and provide an update on your test and tag shipment. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: Hi Nancy! Thanks for your question We send reminder emails when your documentation is approaching its expiration date with instructions on how to renew. If you haven't seen the email, you're always welcome to contact our customer support team directly via chat on our website or by emailing [email protected], and we'll gladly help you process your renewal right away. Count on us!
Answer: No problem at all! Our customer support team will be happy to help you get your ESA tag and make sure you receive the best available pricing. Please reach out to us via chat or email, and we'll take care of it for you. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Answer: Great question! The rates are yearly. This allows the licensed provider to keep your information up to date and helps ensure ongoing compliance, since ESA documentation is typically valid for one year. Annual renewals also allow the provider to check in and confirm that the need for an ESA is still current.
Answer: Thanks for your question! For anything related to accommodation forms or disability verification requested by your leasing office, our customer support team can review your specific situation and guide you properly. Please reach out to our team directly so we can assist you with accurate information and next steps: 📧 [email protected] 💬 Or click the chat option on our website Count on us!
Answer: Hi there! Because airlines adjust their policies on a regular basis, the best thing to do is to contact your airline of choice and learn more about their policies, limitations and possible fees. Many companies charge a fee and the animal has to travel inside a transport box infront of your seat or under it.
Answer: Hi there! If you have any questions or need assistance, please don't hesitate to contact our customer support team—We're always here to help. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us


Thank you for your feedback! Your support is greatly appreciated.