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Support Pets

4.7

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From the business

Support Pets helps qualified dog and cat owners across the country take the necessary steps to have local, licensed doctors verify their need for an Emotional Support Animal (ESA). Official ESA® dogs and cats can live with you without restrictions.


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Support Pets Reviews Summary

The company has established a strong reputation for its user-friendly service and quick processing times, with many customers expressing satisfaction with the ease of registering their emotional support animals. Positive sentiments highlight the supportive customer service and the emotional relief provided by having their pets recognized officially. However, some customers noted confusion regarding additional fees and the clarity of the payment process, suggesting a need for improved communication about costs. Overall, the feedback indicates a high level of customer satisfaction, balanced by minor concerns regarding transparency in pricing.

This summary is generated by AI, based on text from customer reviews

service
3,506
quality
1,493
This company responds to reviews on average within 0 days

Instant Feedback

57,205 reviews

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Florida
1 review
0 helpful votes
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Great
August 11, 2023

I got quick acceptance and everything is super official.

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your appreciation motivates us to move forward and improve even more. We hope our partnership could last for years!

Texas
1 review
0 helpful votes
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Support Pets
August 11, 2023

Support Pets made this process super easy to get approved and verified. It allowed me to have my pet as my emotional support pet anywhere we go.

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

Illinois
1 review
0 helpful votes
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Awesomeness
August 11, 2023

Great experience! I highly recommend The documents helped me and my dog when we traveled!

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much for your kindness! We will continue to improve so our partnership continues for many years!

Arizona
1 review
0 helpful votes
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Grateful
August 11, 2023

I am looking for a apartment, and i have a dog, and alot of places don't allow pets.
But, when my son told that
I might be able to get my dog(Precious), certified as a emmotional support animal.
I answered a few questions
For a Dr. I & Precious we're approved. I paid a little $ for
The certification documents and they emailed them to me.
Now i can take precious with me. I'm so grateful

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for using our services, and we hope our partnership could last for years.

Sweden
1 review
0 helpful votes
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Great
August 11, 2023

Came in before the expected time, I do Appreciate that.

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are so happy to hear that Support Pets could greatly serve you. Thank you for trusting us with your ESA needs!

Oregon
1 review
0 helpful votes
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Quick service!
August 11, 2023

Got the documents nearly right away, and they were communicative with the hard items being shipped, which took a bit longer but still not terrible.

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us with your ESA needs.

Texas
1 review
0 helpful votes
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Very helpful
August 11, 2023

Thank you for helping me get my pet as an ESP now she can be with me everywhere I go with no hassle.

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! We're glad to know that you find our services helpful, and we hope our partnership could last for years!

Oregon
2 reviews
0 helpful votes
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Happy
August 11, 2023

Fast delivery and am loving being able to have Ringo with me!

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! We are glad you are satisfied with our services and appreciate your trust and support.

Wisconsin
1 review
0 helpful votes
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Great!
August 11, 2023

After everything that I have been through its has been tough with housing and everything. But with their help I got the papers I need to bring my baby (dog) kiko with me.

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad your experience was great using our services! Your satisfaction with our services is what keeps us moving forward!

Texas
1 review
0 helpful votes
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Support Pet is Awesome
August 11, 2023

I appreciate how easy it was to go through the process of the application. I also totally appreciate the high quality of customer service and timeliness and efficiency. Supports Pet is an awesome organization. When I went to submit my paperwork to my Rent office, it was a very smooth process. Snowball and my family and I are doing great.

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much for your kindness! We will continue to improve so our partnership continues for many years!

Ohio
1 review
0 helpful votes
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Very happy
August 11, 2023

Very happy with services and quick responses. Price was very reasonable.

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad to know that you are satisfied with our services! That’s exactly what we strive to achieve!

Florida
1 review
0 helpful votes
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Amazing
August 11, 2023

Fast process, the best! Definitely recommend getting your pets certified with Support Pets!

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are so happy to hear that Support Pets could greatly serve you. Thank you for trusting us with your ESA needs!

Florida
1 review
0 helpful votes
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Phenomenal I'm very please with my papers. Super fast and easy to work with.

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

We always try to provide excellent service, and your appreciation motivates us to move forward and improve even more. Thank you for supporting us with your ESA needs.

Missouri
1 review
0 helpful votes
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Fast service
August 11, 2023

Information was accurate and had quick response. Very pleased with Support Pets!

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us!

Texas
1 review
0 helpful votes
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Great Experience! Greater Memories!
August 11, 2023

Fast and efficient. And was very supportive to my questions and concerns.
Also, a very nice, high quality vest for Tank; I was surprised..

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are glad that you have a great experience with our services. Thank you for your support!

Florida
1 review
0 helpful votes
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Approved within 24 hours
August 11, 2023

Support Pets is great and was very impressed by how smooth the process was from beginning to end.

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! Your time is valuable to us, that's why we aim for a fast, easy, and hassle-free transaction. Thank you for supporting us!

Florida
1 review
0 helpful votes
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Perfect
August 11, 2023

Amazingly done. Perfect and needed. No problems. My dog loves it too. She feels proud

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

We are so happy to hear that Support Pets could greatly serve you. Thank you for trusting us with your ESA needs!

North Carolina
1 review
0 helpful votes
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Couldn't be HAPPIER!
August 11, 2023

The process was so easy. I answered a few questions and let them know why I wanted my dog to be an ESA dog. I was approved in less than 24 hours. I had my papers from the doctor and recieved my dogs vest and all her certifications and tags in 48 total. It was the best thing I ever did. I can take my dog anywhere I go. No one has stopped me from allowing my dog to be with because she has her papers and documents. If you're considering it. I HIGHLY RECOMMEND IT. I have referred several of my friends who were in the service and civilians to there service. They were all approved as well and love it. Thank you I am now able to leave my house with my dog and it is all legit. I couldn't be happier!

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you so much for your kindness! Nothing can compare to the comfort our ESA can provide. We're glad that we can be of assistance.

Texas
1 review
0 helpful votes
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Worth the money
August 11, 2023

Had to ask support for my ESA document since the website didn't have them but they quickly sent them over

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you for your feedback! Your support is greatly appreciated.

North Carolina
1 review
0 helpful votes
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Mcfabulouz
August 11, 2023

So far so good... the landlord was asking me about insurance for the dog. Do I need insurance for her

Date of experience: August 10, 2023
Mary Ann G. — Support Pets Rep
over a year old

Thank you! Nothing can be more comforting than having our ESA around, and we're glad to provide you with convenience.